1. TRAINING FOR INDEPENDENT TRAVEL AGENTS

2. How To Book For Your Clients

3. Car Rentals Call Direct Condo Travel Club Website
Directory phone numbers
Give CLIA # or IATA# for commission
Condo Travel Club Website
Instant Travel Site

5. Booking Cars Use our IATA/CLIA/IATAN/ARC #
You book you get 50% of the commission
Car rentals are generally not pre-paid except some international rentals
Only drivers whose names are on contract are allowed to drive the car, an extra fee may apply for additional drivers
Drivers must have;
Valid driver’s license
Be minimum 25 years old (in most cases)
Fee for under 25 years but at least 21 years old.
Have a valid credit card in own name
Additional Rental Charges
Various taxes

6. Client Information Needed
Name of renter/driver
Age
Valid Credit Card
Pick-up/drop-off cities
Rental location
Dates of rental
Pick-up/drop-off times
Airline flight information, if applicable
Type of car
Promotions/coupons/negotiated rates
Special requests
Special equipment

7. Hotels Call direct: CLIA# or IATA# - commission
Web sites: CTC, CCRA, Centrav etc.
Non-commissionable sites- hotels.com, hotwire, Expedia etc.
Know: Cancellation Policies
Rate Changes: Sun-Thu vs Fri/Sat

9. CCRA

10. Booking Hotels Use our IATAN/IATA/CLIA/ARC #33530556
You book you get 50% of commission
Most hotel reservations require a credit card guarantee..some 1 night deposit
Room description/views can be “creative”
Maximum # of guests may apply/additional rates.
Weekend/Weekday rate changes

11. ICHOTELS: Holiday Inns, Crowne Plaza, Staybridge Suites, Candlewood Suites

12. Choice Hotels: Comfort Inns, Quality Inns, Econo Lodge

13. Choice Hotels Continued

14. Centrav

15. Client Information Needed
Name on reservation
Number of guests and ages
Location of hotel
Check-in/check-out dates
Number of nights
Type of room
Bedding
View
Smoking/non-smoking
Special requests
Applicable discounts/coupons or negotiated rates
Government rates are usually non-commissionable
Frequent stay number
Credit card to guarantee reservation
Park/Fly Hotel Packages
May need to call the hotel directly for these rates
International Holidays: username: password: kprice or call them at

16. Cruises Booking a Cruise
Call direct: identify agent of Tickets & Tours
Use our CLIA/IATA/ARC/IATAN # and/or Pulaski office phone number
You book, you get 50% of commission on air add-on, cruise rate, insurance, and transfers.
Must add to cruise only rate the port charges and taxes (NCF)
Documenting the Reservation
Give the reservationist our CLIA #, your full name, and your home contact phone #.
Have the cruise line send a fax confirmation to Pulaski office.
Check the fax confirmation for accuracy sent by Pulaski office.
If payment is by check make sure you allow 2 weeks for the payment to be mailed to and deposited by the Pulaski office and sent to the cruise line.
Credit card payments are called into the cruise line by you.
Send in a Booking Form as soon as money is paid.
Script
Cruise Directory

17. Cruise Terms
Category- inside, ocean view, balcony
Guarantee
TBA

18. Entry Requirements
Passports procedures are changing constantly. For current requirements go to .

19. Resources
ITA Manuel
-Script
-Directory
-Websites