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Jill Hughes Oracle Business Intelligence
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Demystifying “Oracle BI”
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Some Terms OBI EE: Oracle Business Intelligence Enterprise Edition
This is the “strategic” BI Platform for Oracle that was inherited from the Siebel acquisition. OBI SE: Oracle Business Intelligence Standard Edition This is the new packaging of Oracle Discoverer & other legacy Oracle BI technologies. Pre-Packaged Oracle BI Applications BI application solutions for EBS, PSFT, JDE, SEBL, and SAP, that generally include pre-built ETL, DW, Metrics, Reports & Dashboards. These solutions are: DBI: Daily Business Intelligence EPM: Enterprise Performance Management BI Applications Packaged, subject-specific warehouses and data marts OBI Applications: Business Intelligence Applications (from Siebel)
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Oracle Business Intelligence Applications Pre-Siebel Acquisition – Oracle Offerings
DBI UI (Performance Management Viewer) DBI Apps EBS Financials DBI Supply Chain DBI HCM DBI… Oracle DBI 3rd-Party (Business Objects, Cognos, etc) EPM BI Apps JDE PSFT Financial Warehouse HCM Warehouse SCM Warehouse PeopleSoft EPM Other User Interface BI Platform Data Sources
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SBA UI (Dashboards, Answers, Alerts) Siebel Business Analytics
Oracle Business Intelligence Applications Pre-Siebel Acquisition – Siebel Offerings SBA Apps SBA UI (Dashboards, Answers, Alerts) Financial Analytics Supply Chain Analytics Workforce Analytics… JDE Other SAP EBS PSFT SEBL Siebel Business Analytics User Interface BI Platform Data Sources
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Oracle Business Intelligence Applications Oracle Offerings Today
DBI UI (Performance Management Viewer) 3rd-Party UI (Business Objects, Cognos, etc) OBI EE (Dashboards, Answers, Alerts) User Interface Siebel SBA Renamed to: Oracle Business Intelligence Enterprise Edition (OBI EE) HCM DBI… Supply Chain DBI Financials DBI Workforce Analytics… Supply Chain Analytics Financial Analytics DBI Apps EPM BI Apps SCM Warehouse… Financial Warehouse HCM Warehouse SBA Apps BI Platform JDE Other Data Sources EBS JDE Other EBS SAP PSFT PSFT SEBL Oracle DBI PeopleSoft EPM Siebel Business Analytics
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Oracle Business Intelligence Applications ‘Better Together’ Offerings – By End FY2007
DBI UI (Performance Management Viewer) 3rd-Party (Business Objects, Cognos, etc) OBI EE (Dashboards, Answers, Alerts) OBI EE (Dashboards, Answers, Alerts) OBI EE (Dashboards, Answers, Alerts) User Interface HCM DBI… Supply Chain DBI Financials DBI SCM Warehouse … Financial Warehouse HCM Warehouse Workforce Analytics… Supply Chain Analytics Financial Analytics DBI Apps “OBI EE” as the new UI CY2006 Delivery EPM BI Apps SBA Apps BI Platform JDE Other Data Sources EBS JDE Other EBS SAP PSFT PSFT SEBL Oracle DBI PeopleSoft EPM Siebel Business Analytics
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OBI Myths Myth: Oracle’s BI Technology Strategy is still being debated
Truth: OBI EE technology is the centerpiece of Oracle’s BI Strategy. Myth: Oracle’s EPM/DBI strategy is going away Truth: OBI EE is the Business Intelligence platform on which the pre-built Siebel BI Applications are built, and OBI EE is also the new Business Intelligence platform for EPM & DBI. This gives us the ability to offer our customers the “BI application” solution that best meets their needs. Myth: The Siebel BI Applications are for Siebel CRM only Truth: These applications are ready to go today for Oracle EBS, PeopleSoft, and SAP, with JDE coming this fiscal year. Myth: Oracle is going to buy Business Objects (or some other BI vendor…) Truth: Who knows? A BOBJ (or other) purchase will always be on the radar. But such a purchase has nothing to do with product strategy – OBI EE is the strategic technology choice. Myth: TSMs sell OBI EE; ASMs sell OBI Applications; BI sells both Truth: We sell what best fits the customer’s needs. Pre-built BI Apps are a major differentiator, whether it’s EPM, DBI, or SBA. Application deals are 3-4x larger than pure Technology deals. Message to TSM’s: Would you rather get 100% of a 200K deal, or 50% of a 800K deal (our average sales prices over the past 5 years).
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The Market Situation
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Let’s start with a simple proposition
Everyone in your company can do their jobs better if they made decisions and took actions based on actual information rather than “best guess” or “how we did it last year” Sounds simple, but….
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BI Challenges Today …not easy to achieve! Fragmented In-consistent
Report-centric Restricted Non-Intuitive Hasn’t the promise of BI been there for the past decade?
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The Business Intelligence Marketplace
Market Size $9.6B $10B $8.8B $8.1B $8B $6.2B $7.5B $5.6B $5.1B BI Applications $4.6B $4.1B $6B $3.7B $4B BI Tools $4.9B $4.2B $4.5B $4.7B $2B $3.8B $4.0B Source: IDC, 2004 2003 2004 2005E 2006E 2007E 2008E 98 Million 100 80% Estimated User Potential Current % User Penetration BI Tools 70% 80 60% 66% 59 Million 50% 60 51% BI Apps SCM 40% 40 CRM 30% 33% 30% 20% 20 ERP 10% 10% 2010 Seat Estimates ERP SCM CRM BI Tools BI Apps Sources: Goldman Sachs Estimates & Department of Labor
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Insight-Driven Business Processes
“Business intelligence (BI) is moving into the context of the business process, not just to make users’ information experience more effective, but also to allow for business process optimization.” Software Macro-Trends: Reshaping Enterprise Software - Sep 2005
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Oracle History in the Market
80-85% of COGN, BOBJ & HYSL’s revenue come from selling their “Tools” on top of an Oracle DW. SAP sells SAP/BW with every deal – it looks and feels like a clean, integrated story (even if it’s not true). At Oracle, in Commercial for FY06: ~18M in total revenue for CPM/EPM Avg deal size ~$64K 3rd Largest EPM Deal in Q4: 700K for EPM/Scorecard And yet $1.4M went to BOBJ for the BI piece Oracle dominates in the DW market share, but is largely not visible in the BI tools market…not yet at least.
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Siebel Business Analytics History
In November 2001, Siebel bought nQuire Software – 55 employees, not much revenue, revolutionary BI Platform that is now OBI EE. In FY2005, 27% of Siebel’s Revenue came from Siebel Business Analytics – both technology & applications. There are now over 800 SBA (OBI EE) customers 20% ONLY use the BI Technology (OBI EE ONLY) 5% ONLY use restricted “application-only” version of OBI EE 75% use BOTH the pre-packaged BI applications and the BI Technology for custom-built BI applications on existing data warehouses & other sources
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Siebel Business Analytics History
Market Leader in Analytic Applications for Sales, Service, and Marketing Fastest Growing in BI Market 60 50 40 30 20 70 10 80 90 100 110 Rank Vendor % Share 1 Siebel Systems 15.4% 2 SAS Institute 12.7% 3 NetIQ 6.0% 4 Epiphany 5.8% 5 SAP AG 4.1% 6 SPSS 3.6% CRM Analytics is now an $800M market and is the fastest growing segment of the $8 billion business intelligence market. Siebel Systems is now recognized by IDC as the clear market share leader in CRM Analytics, as well as the fastest growing company! Siebel’s rapid growth and success in this market provides proof positive of the increasing importance and value of Analytics integrated tightly with CRM. It also validates Siebel’s approach to deliver these Analytic Applications on top of a powerful Analytics Platform that is capable of accessing data in sources beyond Siebel applications, and one that is well suited for use by large numbers of users as an enterprise-wide business intelligence platform. 7 Fair Isaac 3.5% 8 Business Objects 3.1% 9 Coremetrics 2.1% 2003 2004 10 NCR Teradata 1.9% Siebel BI License Rev (U.S. $ Millions) 2005 Revenue $120.3M Sources: IDC Vendor Rankings, Worldwide Customer Analytics Applications (2003), July 2004
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Oracle & Siebel in the BI “Tools” Marketplace
GARTNER COMMENTS ON THE SBA BI Platform “Unlike other mega software vendors, Siebel's BI platform is application source independent and is, arguably, the best front end to a Teradata data warehouse.” “Siebel Business Analytics is one of the more innovative and comprehensive sets of functionality among the BI platform vendors, including some advanced analysis and data-mining functionality and packaged industry-specific analytical applications.” BI Platform acquired from nQuire Software in Nov 2001
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Siebel Business Analytics History
Aerospace & Defense Commercial Banks Pharmaceutical Computer Office Equip Diversified Financials Railroad Medical Products & Equip Telecommunications Securities Network & Comms Equip Life & Health Insurance 5 of the top 6 4 of the top 5 8 of the top 9 6 of the top 9 3 of the top 4 3 of the top 6 2 of the top 4 3 of the top 5 Oracle BI EE, which has it’s roots as we mentioned with the Siebel Business Analytics products, has been widely adopted by industry leading companies. Companies like P&G, UPS, Citibank, Pfizer, DirecTV, L’Oreal, Cisco, and United Heathcare to name a few. The BI EE platform was first developed starting in 1997, and first came to market in a major way through Siebel in 2001, so in a short period of time it has become the choice of leading companies looking to take the next step in their use of BI and analytics.
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So, the Opportunity for Us
Get in front of Cognos, Business Objects & Hyperion opportunities Become #1 in the Business Intelligence marketplace in the next 18 months. Expose SAP’s “black box” BI Applications story The way we do it is by selling packaged BI Applications, built on the new Oracle BI Platform (SBA), for PeopleSoft, EBS, Siebel, & JDE customers.
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Oracle BI Solutions
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BI Applications are Almost Always Heterogeneous
Service Customers Sales Marketing Distribution Finance HR / Workforce Operations Procurement Suppliers In a Call Center, how does agent tenure, training, & compensation affect productivity & cross-selling? What impact does supplier performance have on customer satisfaction and revenue consistency? How do my campaigns impact call-handle time & cost to serve?
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Oracle BI Tools & Packaged BI Applications
Senior Executives Managers Front Line Employees Partners ETL & Business Adapters Oracle Business Intelligence Applications Comprehensive suite of prebuilt analytic applications For Siebel, SAP, PeopleSoft, Oracle, and other sources Based on industry and analytic best practices Enable rapid deployment, low TCO, & assured business value Sales Analytics Service Marketing Supply Chain Finance Workforce PreBuilt Enterprise Business Model Customer Interaction Systems Operational Systems Sales & Mktg IVR SCM Fin/HR Web Help Desk Enterprise Data Warehouse (EPM and/or SBA) Proactive Detection & Alerts Interactive Dashboards Intelligent Customer Interaction Mobile Analytics Predictive Ad-Hoc Oracle Enterprise Business Intelligence Platform (EE) Next-generation, scalable enterprise BI platform Relevant and actionable insight for all users Complete, real-time intelligence across enterprise sources One common, fully-integrated modern web architecture Oracle Enterprise Business Intelligence Platform Existing Data Warehouse & Data Mart Sources
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Benefit from BI Applications while maintaining single BI architecture
Build from Scratch with Traditional BI Tools BI Applications Training & Roll-out Define Metrics & Dashboards Faster deployment Lower TCO Assured business value DW Design Back-end ETL and Mapping Training & Rollout Role-based dashboards and alerts Thousands of pre-defined metrics Specific Metrics & Dashboards Prebuilt DW design Adaptable to your enterprise DW DW Design Mod Pre-built ETL Tailoring Prebuilt ETL Business Adapters for Oracle, SAP, others Quarters or Years Weeks or months
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Leverage Prebuilt Oracle BI Applications Proven Rapid Time To Value
Deployed to 800 users in under 90 days Finance, Service & Sales Analytics (SAP/SEBL) Live in 120 days Sales Analytics (SEBL) Deployed to 100+ users in 3 months Finance Analytics (Oracle EBS) 4 months from decision to live for 1200 users Pharma Analytics (SEBL) Live in 100 days, users Finance, Sales, Help Desk and Marketing Analytics (MSFT, SEBL) “ It’s been proven again and again. Our customers have found that by starting with a prebuilt BI application, they can deploy faster and achieve more rapid time to value on their BI projects. ” Having had experience of Siebel Business Analytics, I can vouch that it can be deployed as rapidly as they claim...It is a product that really delivers.
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Dedicated Sales Force for NA
Susan Cook GVP Sales N. America BI David Novak Sales VP Commercial ERP/CRM/Tech Duane Cologne Sales VP NASA & PS ERP/CRM/Tech Channels Oracle Direct Sales Strategy 47 BI Sales Reps, 3 Channels, 15 OD, 2 Strategy/Comp Intell 44 BI Sales Consultants
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Where’s the Gold: Scenario 1 Oracle Apps, Custom DW, Incumbent BI
Characteristics Oracle Apps Customer Custom Data Warehouse Some other BI tool on top Likely Issues Solution Poor user adoption of operational applications and incumbent BI tools (which are separate UI’s) Integrated OBI apps drive adoption of EBS because the users get informational value from using EBS Not getting answers to key business questions; not exploiting the information in EBS OBI Apps likely deliver these answers and make it much easier to answer new questions Looking to upgrade the 3rd party BI tool = $$$ license costs and it’s a re-deployment It will likely cost the same or less to move to a more complete total solution with the OBI Apps Looking to upgrade EBS, may need to make large investments in the BI/DW upgrade This is painful. OBI Apps are clearly the lowest TCO option. Easy upgrades are just part of the equation. Don’t forget about the power of the tech stack integration when Oracle is the DW. If it’s an Oracle tech stack, your value prop just about doubled.
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Where’s the Gold: Scenario 2 Oracle Apps, No DW
Characteristics Oracle Apps Customer NO Data Warehouse Operational Reporting Tools Only Likely Issues Solution Do not have a true BI platform; operational reporting tools only allow for stop-gap, static reporting with little to no flexibility. OBI Apps require OBI EE, arguably the most advanced BI platform on the market. May have independent data marts that don’t allow cross-functional questions to be answered. OBI EE can “glue together” these independent data marts, leveraging these investments and allowing the toughest questions to get answered. Want a real Enterprise Data Warehouse but can’t afford to build it, or don’t have the time/knowledge/resources. OBI Apps include Enterprise Data Warehouse schemas that often implement in days and cost a fraction of the build approach. Have user adoption and potentially data quality issues with EBS. Naturally, increasing the value of the information delivered to the end user will drive adoption of the operational application.
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Where’s The Gold: Scenario 3 New Prospect - Heavy Competition from SAP
Characteristics Oracle Apps *Prospect* Heavy Competition from SAP Likely Issues Solution Probably believe SAP’s approach is more scalable and more robust than Oracle’s approach. We need to turn the tide on this perspective – SAP’s BI solution will simply NOT work in any environment other than SAP. Furthermore, it’s not cost effective except for a small number of users. Probably believe SAP BI solution is more seamlessly integrated into their ERP applications. They are very good at positioning this. The fact is, SAP BW is very limited in it’s usefulness to employees on the front-line. It provides solid information for financials, and is good for executives, but leaves all other employees wanting more. If they are already an SAP shop, but understand the limitations of BW, you can be sure they are looking at alternate BI vendors (not us). Oracle BI Applications are pre-packaged for SAP and are more robust than any others on the market due to the strength of the OBI EE platform.
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Where’s The Gold: Scenario 4 SEBL CRM, SEBL Analytics, ORCL Apps
Characteristics SEBL CRM SEBL Analytics (OBI EE) ORCL Apps Likely Issues Solution Are leveraging the power of an integrated CRM and BI solution with the Siebel deployment but have not yet realized those benefits with Oracle Applications. Easily extend their Siebel Analytics deployment by including the pre-packaged Oracle BI Applications for ERP – we can’t lose on the economics here. Are likely custom building data marts or data warehouse for their Oracle Applications and planning on using another BI technology with it. We need to find these immediately and convince them that the time-to-value on the build vs buy approach is a 5:1 ratio.
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Where’s The Gold: Scenario 5 Oracle DW, Oracle Tech Shop, Incumbent BI
Characteristics Oracle DW Customer Oracle Technology Shop Incumbent BI Technology on Top Likely Issues Solution Have a maintenance nightmare w/ existing BI technologies because of too many moving parts, un-integrated technologies, poor performance. These solutions do NOT manage change or upgrades well. They are “report-centric” architectures. Example: moving from BOBJ 6x to XI is a redeployment, not an upgrade. Want a tighter, more scalable interface b/w BI tools and Oracle DW Simple question: which BI platform is more tightly integrated with an Oracle DW – Oracle BI EE or anyone else? Same goes for the rest of the technology stack: Identity Mgmt, Portal, BPEL, etc. Can’t answer questions across different data sources (Oracle, Teradata, SQL, etc.) OBI EE is the technology leader in the ability to join across multiple data sources. It is also “arguably the best front end to a Teradata DW (Gartner)”. Can’t integrate BI tools with operational systems OBI EE is 100% SOA and can be seamlessly integrated into existing UI’s and business processes.
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