1. CSM System ( Customer Service Management System)
[ Contents ]
1. USER Information
2. Exchange Request Information
3. Software Information
(Manual ver_1)
/ DIGEN

2. 1. USER Information ① Screen Explanation
After connecting to the domain, select the desired language.

3. 1. USER Information ② ③ ① Screen Explanation
If user do not have a Dealer Code , click the (Request new account) button
If user have a Dealer Code , enter the Dealer Code / PW click the (Sign in) button
If you want to remember your Dealer Code , check the box. ② ③ ①

4. 1. USER Information ① ② ③ Screen Explanation
Enter the Dealer Code , user want to use to check Dealer Codes are available by clicking on the Dealer Code Search button.
If the Dealer Code is impossible to join, “This ID already exists" pop-up window will appear.
If the Dealer Code can join, "Join a possible ID" pop-up window will appear. ① ② ③

5. 1. USER Information ② ③ Screen Explanation
Because all fields are mandatory Enter without exception.
Select a continent where user country is belongs. and then select user country.
If there is a missing member information at the field when user saved member information, missing confirmation pop-up window will appear.
ex) Ship-To-Address Must be required ② ③

6. 1. USER Information ② ① ④ Screen Explanation
After entering the field without exception, click the Save button.
If the user information be saved properly, "After the approval of the administrator can be logged" pop-up window appears.
After the approval of the administrator can be logged at this website.
When you click on the Home button, to go to the login screen. ② ① ④

7. 2. Exchange Request Information (dealer)
Screen
Explanation ①
The screen that looks after logging in the first screen. The screen for registering
Exchange Request.
The name of the logged
-in user is displayed.
When you click the
Logout button, you are
logged out and the page
is moved to the login
screen.
If you click the manual
button, you can
download the CSM system
user manual.
2) The available menus are
displayed. ②

8. 2. Exchange Request Information (dealer)
Screen
Explanation
User information will be entered by default.
The combination of ‘Vin.No' and 'Mileage' should be unique.
Items marked with '⊙' are required. Please enter all the items marked '⊙'. ① ② ③

9. 2. Exchange Request Information (dealer)
Screen
Explanation
You can attach files that will help you with the checklist description.
Attachments can not exceed 100 MB. ①

10. 2. Exchange Request Information (dealer)
Screen
Explanation
Fill in as much detail as possible to the entry corresponding to the rest of the field.

11. 2. Exchange Request Information (dealer)
Screen
Explanation
Fill in as much detail as possible to the entry corresponding to the rest of the field.

12. 2. Exchange Request Information (dealer)
Screen
Explanation
Fill in as much detail as possible to the entry corresponding to the rest of the field.

13. 2. Exchange Request Information (dealer)
Screen
Explanation
After confirming the temporary storage questionnaire content, then click the Submit button.
When you click on the Save button, Temporarily stores information questionnaire.
When you click on the Delete button, deletes the contents of the temporary storage status questionnaire.
When you click on the List button, Go to the screen of questionnaire list that user created.
.…… ① ② ③ ④

14. 2. Exchange Request Information (dealer)
Screen
Explanation
If you click the list button at the Exchange Request registration screen, to go to the Exchange Request list screen. The screen of questionnaire list that user created is.
When user want to see the details of the Exchange Requests, click the line for that.
When you click on the Exchange Request registration button, Go to The screen of registration Exchange Requests. ① ②

15. 2. Exchange Request Information (Regional Manager)
Screen
Explanation
The screen that looks after logging in the first screen. After the user has registered claims indicates the progress. If you want to see the details of the claims , click the line for that.
When you click on the EXCEL Download button, Download to your claims history viewed in Excel.
Select the search condition.
Claim search conditions will be reflected in the claims history. ③ ① ② ④

16. 2. Exchange Request Information (Regional Manager)
Screen
Explanation
Check the submitted claim information, and then fill in the shipping information.
Click the Confirm button or click the Reject button to proceed to the next claim process.
When you click on the List button, Go to the screen of questionnaire list that user created.
.…… ① ② ③

17. 2. Exchange Request Information (Regional Manager)
Screen
Explanation
Check again the submitted shipping information.
Click the End button and the claims process is completed.
When you click on the List button, Go to the screen of questionnaire list that user created.
.…… ① ② ③

18. 3. Software Information ② ③ Screen Explanation
Used by downloading the version that you want for each version.
This tab shows the version of the navigation information.
When you click on the Home button, Go to the screen of questionnaire list that user created. ② ③

19. - Thank you -