1. The Volunteers Patricia Zahn GER Githa Jansen NED Marc Möllmann GER
Ivo Santos POR
Silvana Gomes POR
Xavier Gavina EH
Jürgen Hanselmann GER
Lina Danieliute LIT
Régis Menoux FRA
group 1- EASM Jyväskylä
group 1 - EASM Jyväskylä

2. Focus Introduction Education Motivation Rewarding Feedback
Group 1 EASM 2002 Jyväskylä

3. Introduction How to train the volunteers?
How to motivate and reward the volunteers?
How to collect the feedback of the volunteers?
Group 1 EASM 2002 Jyväskylä

4. Education Intensive education for all volunteers
Two different education programs
Group coordinator
Volunteer worker
General and specific training
Group 1 EASM 2002 Jyväskylä

5. Motivation Model of motivation Effort Performance Reward Satisfaction
Group 1 EASM 2002 Jyväskylä

6. Rewarding Classification of rewards Rewards Intrinsic Extrinsic reward
Career reward
Social reward
Group 1 EASM 2002 Jyväskylä

7. Rewarding Examples Intrinsic rewards Interesting work
Challenging and various work
Responsibilty
Recognition
Achievement
Task significance
Job feedback
Group 1 EASM 2002 Jyväskylä

8. Rewarding Extrinsic rewards Diploma/certificate Mailing list
Relax room
Free drinks
« Volunteers of the day »
Final party
Newspaper « thank you »
Sponsor bag
Pictures on internet
Group 1 EASM 2002 Jyväskylä

9. Feedback Before the event Return action Good feedback=good job
Briefing
Internet
Phone
website
Group 1 EASM 2002 Jyväskylä

10. Feedback During the event After the event communication
volunteers – coordinator
Volunteer _ subgroup
Subgroup _ subgroup
Briefing
After the event
Written questionnaire
Website
Group 1 EASM 2002 Jyväskylä

11. Kiitos !!!
Group 1 EASM 2002 Jyväskylä