1. Welcome to iSolutions – your IT support service
Jeremy Webb Business Relationship Manager iSolutions, University of Southampton

2. Where can I get help with my IT?
You can contact ServiceLine in a number of ways:
iSolutions website – Getting Help
Online – search for answers to our most commonly asked questions and use our ‘How to Guides’ within the Knowledge Base on iSolutions website.
Online - Submit an online request for help on the iSolutions website.
Telephone Call or
In Person Visit the IT helpdesk in the Hartley Library, B59 (Zepler) Level 3 Computing Lab or B46 RM 4117.
You can submit an online request for help via the iSolutions web site under the Request IT Help tab and someone will be in contact to deal with your request. If your request is urgent, for example you have forgotten your password, then please call us using one of the numbers listed.
is the Getting Help page.
You should also look at the iSolutions website as it is a great source of help and you may be able to find the answer to question or problem there.
To find out more about the IT services of the University and how to access and use them, please see
For FPSE students and staff have access to an IT help desk in B59 level 3 computing lab. The desk is manned by 2 people a member of iSolutions and can help with general question and quires. The a 3rd year student during term time that can help with programming queries. In B46 there are number of iSolutions staff will be able to help you.
iSolutions – your IT support service

3. Where can I find more about iSolutions?
SUSSED -
Find us here
iSolutions – your IT support service

4. How do I access my emails?
You can access your University from Outlook, using the tab in SUSSED and via the Outlook Web App:
outlook.soton.ac.uk
You can also access your s via your mobile device:
iPad, iPhone, Android, Windows Phone etc.
iSolutions – your IT support service

5. How do I connect to the free WiFi?
Connect to Eduroam
Coverage in University buildings including Library, workstation rooms and Halls of Residence.
Use your full username (including @soton.ac.uk) and password
Further information available from: go.soton.ac.uk/wifi
You can connect your own device, including laptop, iPad, iPad, Windows Phone and Android device, to the University wifi network.
Remember to enter your username when prompted in the format (username is the login you use to access University computers)
Further details from go.soton.ac.uk/wifi
iSolutions – your IT support service

6. iSolutions – your IT support service
Do I have access to a computer?
You will have access to a desktop PC or a laptop, this remains property of the University. Software is available from Additional Software icon on desktop You can request other software to via ServiceLine. Software is also available for home use
iSolutions – your IT support service

7. iSolutions – your IT support service
How do I save and print?
Always make regular backups of your work and store in a secure location
For collaborative work, consult with your supervisor/manager. Use J Drive or Research Filestore for collaborative work
MyDocuments for personal files
Network printing is available
Mono and colour
Search for ‘Southampton University printing’ for more information on the printing service
Further information from
iSolutions – your IT support service

8. Are there any online training courses?
As a student or member of staff at the University of Southampton, you have access to Lynda.com Lynda.com gives you access to thousands of online courses, from Excel to photography and accountancy to interview skills. Access from go.soton.ac.uk/lynda
Further information from go.soton.ac.uk/lynda
iSolutions – your IT support service

9. iSolutions – your IT support service
Staying Safe Online
Every day the University blocks up to 500,000 daily spam and phishing s – but some will still get through.
Ignore any asking for your account details and passwords.
Never give up bank or financial details if requested.
Do not respond to s from unknown sources, as your response will validate your account.
Do not open attachments or click on links from unknown sources.
Further information on protecting yourself can be found on the iSolutions website (search ‘Staying Safe Online’)
Get Safe Online getsafeonline.org is a great source of advice
Further information on the iSolutions website at
Be wary of s:
From ‘trusted’ sources such as your bank, University of Southampton or anywhere else that you have an online account.
s offering financial, physical or emotional benefits, often linked to a variety of frauds.
Having a sense of urgency that you must take action or your account will be suspended.
Containing misspellings, attachments or addressed to ‘Dear Student’.
iSolutions – your IT support service

10. Is there an app I can download?
Download the MySouthampton app for access to your s, your timetable, campus maps, available PCs, and much much more.
Download the MySouthampton app from the App and Play Stores
iSolutions – your IT support service

11. What else do I need to know?
You can download a free copy of Office 365 (including Word, Excel, PowerPoint, Outlook, OneNote).
Always make regular back-ups of your work and store it in a secure location
Away from campus – access IT services remotely
Find out more at
Follow us on
Like us Facebook: University of Southampton iSolutions
Get Safe Online
Download Microsoft Office from go.soton.ac.uk/365login
Microsoft Office is available to use on your own device in the time you are a member of staff or student at the University.
Away from campus, access IT services remotely -
iSolutions – your IT support service

12. iSolutions – your IT support service
Any questions?
Jeremy Webb Business Relationship Manager iSolutions, University of Southampton
iSolutions – your IT support service