1. DRIVING THE IT/OT CONVERGENCE
SYMPHONY IOT
DRIVING THE IT/OT CONVERGENCE
How IOT collaborates operations and enterprise systems to
achieve a successful, integrated environment.
Prabhu Ramachandran
Director, Zoho IoT

2. Introducing ZOHO Corporation
Founded in 1996 Bootstrapped, private & profitable Global customer base of 23M Zoho users Over 5,000 employees across 3 divisions
Cloud-hosted Business Management Applications
Enterprise IT Management
Service Provider Infrastructure Management Software

3. Zoho Symphony IoT Internet of Things for connected business management
Symphony IoT is an Internet of Things edge-to-cloud platform that provides multiple industry-specific applications to manage and centrally automate your connected business infrastructure.
Best
IoT Platform IT
Innovation
Best Industrial
IoT Platform
Best
IoT Initiative
Top 50 IoT companies
Innovation
in M2M

4. Integrated, edge-to-cloud platform
Last mile data acquisition and application enablement
Symphony IoT for connected business management
- High scale and custom ability
- Private and public cloud
- Open APIs for flexibility
Symphony EdgeX for last-mile data acquisition
- Multi-vendor
- Multi-protocol, multi-tech
- Data orchestration
SymphonyEdgeX

5. Multi-Energy Portfolio
Ready-to-deploy
Industry specific applications & vertical solutions
ENTERPRISE & PROCESS AUTOMATION
SMART ENERGY
Symphony IoT
Platform
SUSTAINABLE ENERGY
MOBILE SERVICES
CONNECTED PRODUCTS & AFTER SALE SERVICES
CONNECTED BUILDINGS
Multi-Energy Portfolio
Remote Asset & Site
Connected Transport

6. Orchestration of IT and OT information
Unified data blending, analysis and reaction in real-time
Interconnect multi-vendor horizontal and vertical solutions
Integrate IoT in enterprise IT, control systems and other cloud services
Create new connected products and deliver improved services
CRM
ERP
HELPDESK
ACCOUNTING

7. IOT, the catalyst to an efficient ecosystem
Extend multiple remote and mobile process operations to existing enterprise systems (CRM, ERP, accounting and more).

8. Data sensed, intelligently controlled at the edge
Building the common ground
Understanding the difference and embracing the similarity
OPERATIONAL TECH
SCADA
MES
BMS/BAS
AMI
...
Sensors, monitors Gateways Meters PLCs
CONVERGED IOT SYSTEM
Data sensed, intelligently controlled at the edge
GOAL Last mile data acquisition for optimizing business process adequately
BENEFIT
Real time control, analysis & reaction at reduced costs
RESULT
True automation, integrating service, sale, support, maintenance, control and provisioning.
IT TECH
ERP
Finance
CRM HR
Payroll
Audit & risk
Enterprise asset
Customer information Infrastructure & storage
...

9. CONNECTED BUSINESS INFRASTRUCTURE
Managing multiple, fanned out buildings on the go
Just like managing your data center. Smarter facilities.
CONNECTED BUSINESS INFRASTRUCTURE
Multiple, proprietary systems
Existing enterprise S/W
Energy consumption & flow
HVAC | Elevator
Intrusion | Environment control
Fire safety
Power and load management
Diesel gen | Solar/wind
DCIM
Water wastage
Air quality
Mechanical maintenance
ITSM
Security and mobile access
CRM
HELPDESK
Connected vehicle
In cargo automation
ERP
ACCOUNTING

10. FOR SMARTER REPAIR AND MAINTENANCE SERVICES
Gear tech service to be context-aware and respond to repair with more clarity
FOR SMARTER REPAIR AND MAINTENANCE SERVICES

11. Reduced water levels in fire fighting equipment
Focus on 'things' that need your attention right away
You won't have to wait until planned maintenance
Reduced water levels in fire fighting equipment
Centrally identify water loss pattern across equipments, by area, sector, floor and location
Your tech staff is alerted on his/her mobile app, of the cracked nozzle
Use cases to be show, - sensor in entrance areas can help identify number of people present in a building. That way it helps cafeteria guess likely number of orders and reduce food waste- Unusal water consumption alerts you of a faulty water-pipe/tap (including its location by zone and floor) - Automatically assigns a technician to get to service it file:///C:/Users/nivedha-2624/Downloads/smartbuildinginfographfinalbreitenpdf conversion-gate01.pdf

12. Focus on 'things' that need your attention right away
You won't have to wait until planned maintenance
(S)he acts on it immediately and not wait until planned maintenance
Once fixed, (s)he marks equipment working status on a mobile app that integrates IoT and proprietary BMS data
Cost of damage & replaced asset is auto reflected in your existing ERP
Use cases to be show, - sensor in entrance areas can help identify number of people present in a building. That way it helps cafeteria guess likely number of orders and reduce food waste- Unusal water consumption alerts you of a faulty water-pipe/tap (including its location by zone and floor) - Automatically assigns a technician to get to service it file:///C:/Users/nivedha-2624/Downloads/smartbuildinginfographfinalbreitenpdf conversion-gate01.pdf

13. Channelize IoT to realize true business
automation and intelligent reactions
FOR CENTRAL AUTOMATION ACROSS DEMOGRAPHY

14. Make agile decisions and track progress centrally
Remotely workaround unusual energy or water consumption
Faulty diesel generator in any managed building
Receive alerts and remotely drill down into cause of damage
Identify fuel leakage caused by a cracked coolant pipe
Use cases to be show, - sensor in entrance areas can help identify number of people present in a building. That way it helps cafeteria guess likely number of orders and reduce food waste- Unusal water consumption alerts you of a faulty water-pipe/tap (including its location by zone and floor) - Automatically assigns a technician to get to service it file:///C:/Users/nivedha-2624/Downloads/smartbuildinginfographfinalbreitenpdf conversion-gate01.pdf

15. Germane technicians arrive with the right set of tools
Make agile decisions and track progress centrally
Remotely workaround unusual energy or water consumption x`
Germane technicians arrive with the right set of tools
Eliminates a level of human intervention for tech service to arrive at venue and then identify fault
Operation/control teams are prompted by their CRM to place a new order of lost asset
Use cases to be show, - sensor in entrance areas can help identify number of people present in a building. That way it helps cafeteria guess likely number of orders and reduce food waste- Unusal water consumption alerts you of a faulty water-pipe/tap (including its location by zone and floor) - Automatically assigns a technician to get to service it file:///C:/Users/nivedha-2624/Downloads/smartbuildinginfographfinalbreitenpdf conversion-gate01.pdf

16. FOR FASTER RESPONSE AND WORKING IN SYNC ACROSS TEAMS
Gain a single view of your enterprise operations and provide your teams with the right set of information, easily and timely.
FOR FASTER RESPONSE AND WORKING IN SYNC ACROSS TEAMS

17. Intelligently handle resiliency issues during emergency
Understand the root cause of bottlenecks and act across teams !
Emergency scenario of fire in a building due to short or overloaded circuit
Receive constant alarms and warning from critical heat sensors across fire intensive zone
Local fire brigades are automatically notified when temperature levels go beyond threshold
A) fire&page=1&position=19B) doneC) fire&page=1&position=19

18. Intelligently handle resiliency issues during emergency
Understand the root cause of bottlenecks and act across teams
This prompts public department to tweak traffic lights while alerting fire engines of choke points of vehicles and people
Your IoT-integrated BMS helps you anticipate consequent damage of property and operations across other areas of campus and organize evacuation
Through integrated control, you can centrally track firefighters en route and made aware of real-time failure stats on their mobile/vehicle device A)

19. Start utilizing their combined potential.
These interactions represent the convergence of physical devices, systems, data, networks and people.
Start utilizing their combined potential.

20. Sales/Support/Facilities
Improve business, product & customer interaction
Partner with Zoho Symphony IoT to provide,
Discrete manufacturers
Consumer product vendors
...
Connected Product Intelligence
Industrial
equipments
Cold storage/
Chiller plant
Vehicles
Vending
machines
Enterprise OAM
Workforce, audit/facility services
Connected Business Management
...
Power & Water
Optimization
Fire &
Safety
Elevator
Sales/Support/Facilities
Connected buildings & transport
Public services & infrastructure
...
Smart City & Governance
Healthcare
Public
Transport
Street
Lights
Water
Usage
Central automation of remote asset/site
Renewable energy & environment protections | Other remote sites
...
Solar
Farm
Wind Park
Monitoring
Forest fire
detection
(satellite services)
ATMs

21. Zoho is focussed to collaborate and deliver more meaningful business services.
Thank You!