1. SSL/VPN Password Reset for RDC Users
Expired/Temporary password change for New or Reissued Passwords
December 2012

2. SSL/VPN password Reset for RDC Users
This presentation will assist you with your first login to the RDC system after your password was expired/changed
New/Temporary password for SSL/VPN or RDC must be changed on first login
An automatic tool synchronizes between both passwords once SSL/VPN password was changed on first login

3. SSL/VPN password Reset for RDC Users
Open RDC Portal ( and choose the relevant SSL/VPN gate:
North and South America users
Europe/Asia/South Africa users
Israel users

4. SSL/VPN password Reset for RDC Users
Access by using the expired/temporary password and choose the correct Realm.

5. SSL/VPN password Reset for RDC Users
Change your expired/temporary password, see below :
Expired/Temporary password
New password
New password must be chosen carefully according to the password policy detailed in the next page.

6. SSL/VPN password Reset for RDC Users
SSL/VPN & RDC Password Policy (combined):
Password length must be between 8-10 characters
Password must begin with a letter and should contain 3 out of the 4 conditions:
English Uppercase characters (A-Z)
English lowercase characters (A-Z)
Basic digits (0-9)
Only one of the following special characters: “$“or “_ “or “#”
Password must not contain the conditions :
Blank spaces
Username or part of the full name that exceed two consecutive characters
6 previous passwords cannot be reused

7. SSL/VPN password Reset for RDC Users
Once you change your password successfully, a notification will be displayed in the login screen, see below:
Please wait 1 minute before you attempt to access using the new password, Which allows the automatic tool to complete the synchronization process between SSL/VPN & RDC passwords..

8. SSL/VPN password Reset for RDC Users
Login using the new SSL/VPN password and click on RDC Web:
RDC Web should login automatically (in case the new password met with all of the requirements and was synchronized

9. SSL/VPN password Reset for RDC Users
Troubleshooting:
Invalid RDC password:
In case an invalid username/password error is shown after clicking the ‘RDC Web’ link, the following actions should be performed:
If a password wasn't created according to password policy requirements it should be changed again by clicking on the ‘Home’ sign (on the right top corner) and choose ‘Change Teva Password’:
if a new password has met with the password policy requirements:
New user or user whose password was reissued should contact the ‘RDC Service Center’
User whose password was expired can sync. the passwords manually (instructions on the following page)

10. SSL/VPN password Reset for RDC Users
Troubleshooting:
RDC password manual synchronization:
User whose password was expired (or in possession of the previous RDC password) can sync. both passwords manually:
Login to RDC using the previous password:
In RDC home page, go to ‘Change password’ (located at the upper right corner):
Change the old RDC password to fit the new SSL/VPN password
Once the password was changed successfully click on the ‘Home’ sign and try to access ‘RDC Web’