1. © Copyright 2015 Qbar Technologies Pvt. Ltd. The information contained herein is subject to change without notice. An Award Winning Company OnTrac The Star Certification Program The Industry Standard for Team Leaders!

2. About Us We provide Operations Management training for BPO/BPM/ITES companies to help improve operational efficiencies 01 Operations Management Training 100+ top tier clients, 100% client referral rate, Global delivery capabilities 02 100/100 Best Vendor partner from Accenture 2015 Most Significant Contributor to BPO Industry at Asia Outsourcing Excellence Awards in Singapore 2013 Strategic Enabler for BPO Award 2013 And many more… 03 Awards Accenture, Minacs, Allianz Cornhill, American Express, Bank of America, Barclays, Cognizant, Dell, Deutsche Bank, Firstsource, GE Money, HCL BPO, HP, HGSL, HSBC, IBM, Infosys, Intelenet, Interglobe, Maersk, Royal Bank of Scotland, RR Donnelley, Siemens, State Street, Syntel, Telus, Unisys, Wipro, WNS, Xchanging…..

3. What we do! Introduction Star Certification Program is an industry standard for all professionals who lead teams. Over 60,000 TLs have been trained and certified across 100 companies in 8 countries including India, Philippines, Canada, China etc. Star Certified Team Leaders: They demonstrate superior performance leading to faster growth 1. Have faster professional growth The program’s provides core operations knowledge and skills leading to better performance 2. Demonstrate better performance Instructors are operations professionals who have learnt and grown in the industry 3. Learn directly from Industry Professionals

4. Star Certification Program for Team Leaders First of its kind Certification Program for Team Leaders Created by professionals from the industry Encapsulates practical experience of operations managers Unique curriculum that incorporates operations specific issues Demonstrates operational benefits through improved metrics 24 Hour Instructor Led Program Phase 1 - Learn 8 Weeks Implementation on floor Phase 2 - Apply Verification – Participant presentations to Ops Leaders Phase 3 - Prove Productivity / Cycle Time / Response time Quality/Accuracy / Error rates / Compliance Attrition/Absence/Schedule Adherence Sales / Conversions Benefits: Improvements can be seen in all types of metrics that are committed for improvement INSTRUCTOR LED PROGRAM TRAINING OVER 3 DAYS + IMPLEMENTATION CERTIFICATION 65000 Certified across 8 countries.

5. Star Certification Program for Team Leaders 24 Hour Instructor Led Program Phase 1 - Learn 8 Weeks Implementation on floor Phase 2 - Apply Verification – Participant presentations to Ops Leaders Phase 3 - Prove Industry Standard Scores through Normalization Test Scores (50%) Presentation Scores (50%) Normalization Final Score Graded and Certification

6. Phase 1 CORE Modules Prework Activity Module Reading to be done prior to attending class Mechanics of Business Performance Measurement Performance Analysis Performance Management Core ModuleHours Introduction0.5 Team Leader Jobs (Role Clarity)1 Metric Driven Approach1 Performance Measurement1 Performance Analysis2.5 Performance Management1.5 Workforce Management2 Quality1 Absenteeism1 Attrition1 Team Management1 Coaching1 Training1 Post Assessment0.5 OpSync Simulation8 TOTAL24

7. Phase 1 OPTIONAL Modules Optional Modules Incentive Management Performance Appraisal Motivational Techniques Customer Focus Team Member Portrait Inter Departmental Interactions Business Continuity Understanding Financial Impact People Development Hiring Policies These modules can be exchanged for some of the core modules depending upon the client’s requirements

8. Industry Standard TL Certification

9. Phase 1 Details Teaching Methodology: Instructor Led Sessions Individual Activities Groups Activities Role Plays Presentations Post program implementation Instructor Profile: Former Operations Managers from Reputed ITES Companies 8 to 12 years of work experience Undergone 3 months of intensive training (TTT) on the program Prior experience in facilitation of Star

10. Phase 2 Details Phase 2 Commitment Sheet Phase 2 Improvement Areas

11. Phase 2 Details

12. Online tracking system (StarTrac) Real time status reports available

13. Phase 3 Evaluations Panel of senior operations leaders from client evaluate presentation made by TLs Each TL makes a structured presentation for 20 mins TL reports learnings, achievements, improvement in metrics and action plan going forward. Panelists evaluate based on an evaluation template

14. END Contact info@iamontrac.com