1. WP310 – SSE Operations Paulo Sacramento SSE Service Providers Workshop 2009 10.11.2009 ESA - ESRIN, Frascati, Rome

2. [ 2] Agenda Technical operations overview SSE Failed Order Notification service SSE Enhancements Join and Share Area stats update Join and Share Area status, developments

3. [ 3] Operations overview 35+ SSE patch installations (corrections and improvements), incl. new Look&Feel Migration of Test environment to new hardware Verisign SSL certificates introduction SSL communication between SSE and SP (SOSI) TOOLBOX 7.1 download site at ESRIN SAS FAR/OSAR preparation Introduction of EMC Legato Networker for backups

4. [ 4] Failed Orders Notification Oracle DB trigger in PL/SQL on main DB server Cron job: polling for failed orders every 20 mins sending one e-mail for each one, to: sseteam@esa.int ESA Technical Officer Service Provider Mail contains info on: timestamp of failure service name service provider orderId username and e-mail address

5. [ 5] Failed Orders Notification SSE portal serverSSE DB server Oracle 10 PL/SQL Bash script ESA mail server SSE Team Service Provider ESA TO 1. Order failed 2. Write report 3. Poll for reports 4. Send e-mail 5. Relay e-mail 6. Relay e-mail

6. [ 6] SSE Enhancements 1/3 Together with WP340, requirements gathering, definition and test case elaboration effort Initially resulting in 10 enhancements, 20 requirements (low, medium, high priority) Partially delivered, available on Test Portal Existing living document: now at 14 enhancements, 33 requirements

7. [ 7] SSE Enhancements 2/3 Multiple, configurable order statuses; cancel possible Order/RFQ confirmation page optional Super-user Possibility to hide fields on confirmation page Service management feature for SPs (status change) Default WMV config even when using custom WMV

8. [ 8] SSE Enhancements 3/3 SSE news e-mails now sent in HTML News mail notifications now optional/tunable Removal of logout confirmation Addition of “Previous” button to EOLI services Unification of service access button (“Use the service”)

9. [ 9] Join and Share stats, one year after Online since April 2008 (174 days)‏ 175000+ page views (Avg. ~1000 per day)‏ Best day: October 28 th 2008 52 users 239 wiki pages (23 orphan), 698 versions (~3 versions per page)‏ 14 forums, 43 posts/replies 2 faqs, 16 questions -> Now online for 561 days -> 1.500.000+ page views (Avg. ~2700 per day) -> Best day now September 17 th 2009 (8700+ page views) -> Now up to 128 users, more than 40 of which wiki authors -> 490 wiki pages (99 orphan), 2263 versions (~4.6 per page) -> same 14 forums, but now 124 topics, 286 replies -> 3 faqs, 26 questions

10. [ 10] Join and Share Area status Latest TikiWiki release is 3.3 We are now semi-stuck on TikiWiki version 2.4 due to fork created for SSE/HMA Join and Share Area: the same happened with SUMO (support.mozilla.com), stuck on 1.10 gets worse every day possible to solve, but large effort required (Mozilla is going for it, though) bad for both worlds SSE Operations Team has commit access and has contributed code, mainly for LDAP integration

11. [ 11] Join and Share Area development Very slow due to lack of resources Done: Fixed/improved LDAP auth and import Category filtering on wiki menus (last changes, list pages, etc.) Login via HTTPS with Verisign certificates To do: Improve breadcrumbs Improve forum organization Improve file upload with WYSIWYG editor Split RSS feeds by group Make exact searches easier to perform Integrate category filtering on search in more places Integrate calendar on current L&F

12. [ 12] Contacts Thank you! SSE Operations Team sseteam@esa.int Paulo Sacramento Paulo.Sacramento@esa.int