1. 3-1© SHRM Module 3: Human Resource Development 18% PHR 19% SPHR Any student use of these slides is subject to the same License Agreement that governs the student’s use of the SHRM Learning System materials.

2. HRD Provides employees with the skills to meet current and future job demands. Aligns HRD activities with organization's goals. Organizational strategic goals HRD activities Business results 3-2© SHRM

3. An organization wants to reduce its research and development time by 50%. Which of the following training events is MOST closely linked to this corporate goal? A.Time management training B.Data collection and analysis training C.Leadership training D.Conflict resolution training 3-3© SHRM

4. The Learning Organization Organization is characterized by its capability to adapt to changes in its environment. Learning is accomplished by the organizational system as a whole. Systems thinking is practiced. Employees network internally and externally. Change is embraced. Failures become opportunities to learn. 3-4© SHRM

5. Which of the following occurs in a learning organization? A.The organization selects people who will receive training. B.Emphasis is on team learning, not individual learning. C.Learning is connected to organizational goals. D.Each employee creates his or her own vision of the organization. 3-5© SHRM

6. Focuses on: Expertise sharing and organizational learning. Knowledge retention and recovery of knowledge lost due to employee attrition. © SHRM3-6 Knowledge Management

7. Global Impact on HRD Organizational change and knowledge management become more complex. Western motivation models may not apply. Demand for multilingual/multicultural training increases. Focus may be less on knowledge and skills than on power of relationships, awareness, mindsets, and personal networks. Talent management and retention increase in importance. SPHR only 3-7© SHRM

8. Hofstede’s Value Dimensions Culture affects training topics and methods. Power distance (extent to which less-powerful members of organizations accept that power is distributed unequally) Uncertainty avoidance (extent to which people cope with anxiety by minimizing uncertainty) Individualism/collectivism (extent to which people stand up for themselves and choose their affiliations) Masculinity/femininity (value placed on traditional male or female roles in Western cultures) Long-term/short-term view (extent to which society embraces long-term commitments and tradition) SPHR only 3-8© SHRM

9. Low- and High-Context Cultures 3-9© SHRM Low-Context CultureHigh-Context Culture Communication is direct, structured, and specific. Shared background is not assumed. Communication is less clear because of common understandings and a shared culture. A higher value is placed on the words spoken than on the nonverbal communication. Meanings are derived from nonverbal communication. Behavior and beliefs are spelled out explicitly. Face-saving and tact are balanced with the need to communicate fully and frankly. SPHR only

10. Copyright Act Protects literary, artistic, or other creative expression. Protects the author’s right to reproduce, distribute, or perform copyrighted work. Introduces the concepts of public domain and fair use. Person who creates a work generally owns the copyright, except for work-made-for-hire exceptions such as: –Works created by employees. –Works specially ordered or commissioned. 3-10© SHRM

11. Which of the following is a work that has fallen into the public domain? A.A pop song written in 1980 B.An article in an HR magazine C.An HR textbook revised in 1997 D.A government pamphlet 3-11© SHRM

12. Under the fair-use standard, trainers may A.copy a Learning System module for a friend. B.cite and copy a paragraph from an article and pass it out at a staff meeting. C.copy a chapter from an HR textbook and hand it out to a class. D.copy any materials for a free training session. 3-12© SHRM

13. Equal Access to Training Equal access to training and career development is guaranteed by: –Title VII of the Civil Rights Act of 1964. –Uniform Guidelines on Employee Selection Procedures. –Americans with Disabilities Act (ADA). –Age Discrimination in Employment Act (ADEA). –Uniformed Services Employment and Reemployment Rights Act (USERRA). 3-13© SHRM

14. Organizational Culture Give members an organizational identity. Facilitate commitment. Promote system stability. Shape behavior. Impact an organization’s success or failure. 3-14© SHRM Shared values and perceptions that:

15. OD Intervention Process 1. Diagnose the environment. 2. Develop an action plan. 3. Evaluate the results. HR roles: Change agent Evaluator 3-15© SHRM

16. OD Interventions Span of control Reporting relationships Process analysis Job design Specialization Work-flow analysis Work relationships between employees Examples: Team building, flexible work and staffing, diversity programs, quality initiatives Interpersonal TechnologicalStructural 3-16© SHRM

17. Systems Theory Applied in organizational development interventions. Essential to the quality movement and leads to process improvement. Based on understanding the relationship between three key components: 3-17© SHRM

18. Process-Flow Chart 3-18© SHRM

19. Control Chart 3-19© SHRM

20. Cause-and-Effect Diagram 3-20© SHRM

21. Scatter Diagram 3-21© SHRM

22. Histogram 3-22© SHRM

23. Pareto Chart 3-23© SHRM

24. Six Sigma Data-driven methodology for eliminating defects. A process must not produce more than 3.4 defects per million opportunities. Six Sigma employees (Green Belts) and project leaders (Black Belts) are overseen by quality leaders (Master Black Belts). 3-24© SHRM

25. Adult Learning Principles Adults want training that: Focuses on “real world” issues. Applies to their jobs. Meets their goals and expectations. Allows for debate and challenge of ideas. Encourages an exchange of ideas and opinions. Allows them to be resources to each other. Meets a current need. 3-25© SHRM

26. Which of the following is LEAST likely to affect a participant’s readiness to learn? A.Motivation B.Ability C.Tenure with the organization D.Perceptions of the work environment 3-26© SHRM

27. Learning Styles 3-27© SHRM Visual Auditory Kinesthetic

28. Retention Retention will be increased by appealing to all learning styles. Approximate retention rate 3-28© SHRM

29. Learning Curves Decreasing returnsIncreasing returns 3-29© SHRM

30. Learning Curves S-shaped curvePlateau curve 3-30© SHRM

31. Bloom’s Taxonomy Highest level of learning Lowest level of learning 3-31© SHRM

32. Maslow’s Hierarchy of Needs 3-32© SHRM

33. Herzberg’s Motivation-Hygiene Theory 3-33© SHRM

34. Which of the following intrinsic factors affect an employee’s willingness to do the job? A.Opportunities for recognition and relationship with coworkers B.Opportunities for personal growth and achievement C.Working conditions and job security D.Job environment and pay 3-34© SHRM

35. McClelland’s Theory High achievers: Set moderately difficult but potentially achievable goals. Prefer to work on a problem rather than leave the outcome to chance. Seem to be more concerned with personal achievement than with the rewards of success. Seek situations in which they get concrete feedback on how well they are doing with regard to their work. 3-35© SHRM

36. McGregor’s Theory X and Theory Y (Rigid control)(Autonomy)Continuum © SHRM3-36

37. Vroom’s Expectancy Theory Key variable is level of effort. Decision to exert the effort depends upon three factors. 3-37© SHRM

38. A first-line supervisor desires a management position. However, only college graduates seem to be promoted. The employee decides not to enroll in college since balancing work and school would be too hard. According to Vroom, the employee A.does not believe that a college degree will lead to a management job. B.does not want a management position badly enough. C.does not trust organizational management. D.lacks confidence in himself. 3-38© SHRM

39. Adams’s Equity Theory Based on the fact that people want to be treated fairly. Tension exists when similar inputs do not equal similar outcomes. Employees may adjust their behavior or quit their jobs. Inputs: effort, education, seniority = Outcomes: pay, status, benefits 3-39© SHRM

40. Skinner’s Behavioral Reinforcement Theory Positive Reinforce- ment Negative Reinforce- ment PunishmentExtinction Person repeats desired behaviors to gain a desired reward. Person works to avoid an undesirable consequence. Response causes something negative to occur. Unlearning undesired behavior because of no response or reinforcement. 3-40© SHRM

41. Applications of Motivational Theories Positive reinforcement. Design of work and work environment (intrinsic). Goal setting. Formal extrinsic rewards. Pay-for-performance systems. Motivational theories are the basis for: 3-41© SHRM