Are you still sending people for support ? Pour le template: mettre les images en filigrane et/ou mettre une ombre au titre (pour que le titre soit lisible) Helping Machine Builders to service their machines easily and cost effectively. Don Appel Central Area Sales Manager eWON Pittsburgh, PA 412 452 9702| dal@ewon.us | www.ewon.us
eWON – Eyes Watching over Network Market Focus: Connecting machines across Internet Local technical support, expertise, consultancy Manufacturer of Industrial Internet routers HQ in Belgium + Pittsburgh , PA + Japan Product line started in 2001
Costs to Travel to Customer Tangibles Airfare Car Rental Hotel Meals / Per Diem Rental Car Fuel Service Personnel Hourly Rate Intangibles Customer Service / Customer Perception Service Personnel lost productivity
Remote access Customer success! Industrial machine builders, OEMs and System Integrators for Warranty service & for service contracts. Reduce costs of unnecessary visits Optimize engineers’ workload Proactive and preventive maintenance Extended revenue after warranty expires
IT security prevents incoming traffic Why an eWON and Talk2M? Current solutions & challenges: Modem (monthly fee, coverage) Customer VPN (credential, rarely available when needed, security & liability) TeamViewer like (local PC, software license cost, acces to customer network) Key advantages for acceptance from IT team: Firewall friendly (outbound) Reach only the devices you need (LAN segregation) Maintain local VPN control with the I/O key Network requirement: https (443) or UDP (1194) ? Firewalls Why the wrong way ? IT security prevents incoming traffic Back-up optional 3/4G & Wifi & Dial up modem if LAN not available
Firewall Friendly Machine LAN Segregation No Access to Customer network addresses Switch to Turn Off Internet/VPN Connection
The perfect combination Easy setup & connect Connect and get live with any device across Internet Unlimited users, devices, and time included Robust network of VPN servers worldwide Talk2M Free+ cloud services DIN rail mounting, 24 VDC, Easy VPN tunneling through customer’s LAN, LAN and serial ports to connect equipment (PLC, HMI,…) Optional modem eWON industrial VPN router +
Talk2M Free+ All customers start with Talk2M Free+. After 2-3 years about 5-10% of bigger customers will switch to Talk2M Pro as they grow.
Cosy Family Remote Access Only EC51460 EC61330 EC6133D EC6133C EC51410 LAN / WAN LAN / WAN SERIAL MPI USB Cellular WIFI
+ + + Cellular and WIFI Wireless Reception level indicator Easy Setup Plug & Route Firewall Friendly Customer keep controls TalK2M + Cellular and WIFI + Wireless Reception level indicator + Configurable WAN / LAN
Easy setup & connect Configuration wizards Full access behind the eWON (Ethernet or serial ) without the need to configure the gateway Same IP address for all remote machines 1 Create your Account account Download eCatcher 2 Configure and register your eWON device 3 …and connect Download eBuddy 20 min and ready to connect to your equipment 11
Demo - Setup your eWON Cosy in ~20min -- Create your FREE account on Talk2M using eCatcher -- Add a device on your account in eCatcher and copy the activation key. Configure the eWON LAN using eBuddy then browse to wizards and complete the setup finally registering the eWON using the Talk2M activation key from eCatcher. Never* use 192.168.0.x OR 192.168.1.x OR 192.168.100.x as the eWON IP address subnet Connect and get live with your devices behind the eWON * WAN IP (Fixed or DHCP) subnet and eWON LAN IP subnet MUST be different !
Live demo to AB Products in PA! Dowload & install eCatcher 5 Login on eCatcher with ewonusa account Internet Browser IP Camera 192.168.140.3 RsLink & RsLogic with PLC IP 192.168.140.1
Incredible Success with Talk2M 3,000,000+ VPN connections Over 12,000 simultaneous connections
Security Talk2M created in 2006 and scaled up to maturity 12 VPN Servers / Locations Worldwide 2 VPN Servers / Locations for USA Tier 1, secure hosting Partners worldwide Continuous enhancements to technology and security Updateable Firmware for devices eCatcher Software Client updates ( Dual Factor Authentication ! ) Layered approach Designed to provide the best security available for remote access Designed to comply with Customers Corporate Security Policies End to end encryption using SSL/TLS and then IPSec ESP through VPN Tunnel FAQ, Whitepapers, Video
Help you with deployment FAQ - help IT people understand eWON Panel Switch key to keep local control (DI) Connection checker - software to verify network upfront eWON Security Paper for end customer IT teams Talk2M enhanced security features: User Management (Enhanced Password Rules, Dual factors authentication) Device Management (LAN configuration & Firewalling) Talk2M Connection report for traceability Continuous Security Improvements
eWON M2Web Anywhere, anytime, any device No software, no apps Use your smart phone to remote access HMIs, PLCs, drives & more. We support: Web servers VNC RDP From your iPad, iPhone or any Android device Anywhere, anytime, any device No software, no apps Just an internet browser Fully secure and encrypted communications How do I connect ? https://m2web.talk2m.com
LEADER in Internet connectivity for the Industrial Automation market eWON 2015 product line + Industrial M2M Router and Data Gateway eWON CD Industrial VPN Router with Data Services + VPN Remote Access Data services Modularity Industrial Remote Access Router LEADER in Internet connectivity for the Industrial Automation market
eWON’ Markets What kind of machine? Any industrial machine from packaging, assembly machines to robots, water filtering, windmills, medical cyclotron, test equipments, and any project where unnecessary visits could be skipped. Where to start? Put an eWON unit on the cabinet of the next project or machines which will need tweaking at customer!
eWON top applications See some success stories: www.ewon.us/customers
Customer Success eWON unit standard on each machines MAAC Machinery Save 70% of support cost & travels Easy to setup and deploy at customer with no impact to customer IT network (> 150 units) Immediate assistance to customer Thiele Technologies More customer productivity – the machine issues are resolved in 2.5 hours vs. 2 days. Massive cost savings to Thiele’s customers (150 trips x $5,000 per trip = $750,000 cost savings). Priceless goodwill at the customer end ABB Robotics Added value remote services to x000 robots Reduce robots MTBF
Why eWON is the best solution Quick & easy setup on customer LAN Flexibility on connecting LAN or Wifi or Cellular Talk2M FREE distributed and scalable architecture Proven experience (since 2006) >3 M connections Market leader with strong acceptance for end customer IT teams (eWON Security model) Multiple strategic alliances with big players ( Rockwell, Schneider, Mitsubishi,…) Dedicated local US sales & support teams Policies & Procedures Talk2M Network Infrastructure User Management & Accountability Encryption Application eWON Device
Key Advantages Easy, easy… Easy to setup at customer site with few if any firewall or network issues Higher bandwidth available: IP camera, backup Mgt., monitoring, support, etc. Secure and reliable connection Easy to start & grow “ eWON is a Clean Solution” 23
Global Picture RA RDC RDO
Customer references www.ewon.us/customers 25
Thank you http://www.ewon.us/us/partners/ www.ewon.biz/flexy Pittsburgh, PA | Brussels | Tokyo info@ewon.us info@ewon.biz info@ewon.co.jp For local technical support, expertise, and consulting contact your local eWON distributor http://www.ewon.us/us/partners/