1. IT’s Gone Mobile: How to do your Job Anywhere Jason Hand IT Specialist, Central NM Electric Cooperative Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

2. IT Mobility Spiceworks on the IPhone Best Practices What's missing? Uses for mobility Useful apps IT policies Plan for rolling out to end users Q&A Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

3. Tickets on the go Editing Creating Closing People View Adding Pictures right from Camera Dialing from Contact Emailing from Contact Inventory Creating Tickets from devices General Info IP address if DHCP Needs more timely updates based on user feedback Spiceworks on the IPhone Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

4. Tickets Reassigning Tickets to others Unassigned Category View “Buzz” ticket assignee to remind of open ticket – for administrator use People View Add picture from camera roll Add ticket from People View Associate devices to people in People View Community Create topic in Forum Add feedback / Suggestions / Bugs on Iphone App Search Community for help – Offline Access to this area Inventory Associate People to devices Add Timeline info What’s Missing Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

5. Take devices with you all the time Let Users see you using them More they see it, more they’ll accept it Mo Tickets ! Mo Tickets ! Mo Tickets ! Start making more tickets Create tickets for anything and everything More data the better Take notes on what is not working or needed More input developers have, more features we’ll get Others might need the same things Best Practices Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

6. Helpdesk on the go Remote Desktop Connections PC’s Servers Accessing Files on Network Shares Email / Texting VPN access Create / Edit MS Office docs Mobile Printing Uses for Mobility Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

7. Useful Apps - freeappalert.com Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org DropBox Share and Sync files, pictures, Documents Desktop Connect RDP and VNC solution, connect via PC name instead of IP Address, also scans and lists connected machines for easy access Net-Portal Connect to shared folders on network, can be used through VPN connection as well Print Bureau Lists connected printers to print to as long as you are on the same network through Wi-Fi connection, can be used with “open in” menu also TeamViewer Easy to use to access another connection instead of RDP connection, desktop client is free, has to be installed on pc you are connecting to, good for accessing remote laptops off our network. Keeper Good for storing logins and passwords, need a password to open the App also. Genius Scan Take a pic of a document, then save as a pdf file and email or upload to Dropbox SpringPad Good for synchronizing Notes for text, audio and pictures on Iphone/Ipad and PC. Tacts Good for bulk emailing or bulk texting to multiple people at once, can create multiple category lists of people from your contacts on Iphone, if creating List of more than 10, you need to disable Group messaging in Iphone settings. SugarSync Kind of like Drop Box, but you can choose which folders on your pc that you want to sync and not have to choose just one folder to be your “sync folder” like drop box, also you can setup multiple pc’s separately to sync from, pretty neat, same app for both ipad/Iphone QuickOffice Can View/Edit/Save back to same location for all cloud services: Drop Box, SugarSync, Google Docs, Mobile Me. Ipad only, but user interface is very user friendly and easy to use, lots of features. Firefox Home Lets you sync your Firefox bookmarks and open tabs to this app to access on the go.

8. IT Policies Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org In the Process Looking for Ideas / others that have policies in place Ideas  Mobile Iron / Good software  Managing Apps allowed  Monitoring Usage  Rules for updating IOS and Apps  Hard to get a trial to test with or get calls back from Written policies  Mobile Wipe if Lost / Stolen  User responsible for Backup of Personal Data / Apps  Allowable usage  Apps  Texting  Internet / data usage  Games / Personal docs Make Policy for ALL mobile devices (Iphone/Ipad/Android,Windows 7 etc..)

9. Plan for rolling out to end users Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org Approved by direct Supervisor Keep IT in the loop Order through IT if through company Get recommendation from IT if personal Needs to be compatible with company related software IT needs to be able to support Support will be limited if it is a device that IT does not have on hand. IT to configure if email / network connection is needed Must be approved by Direct supervisor Must be approved by IT supervisor

10. Questions? Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

11. Questions? Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org