Welcome to Practical steps to better learning design

The design step A. D.D.I.E.

Structure with action mapping © Cathy Moore

Customer Service “We need better customer service and training will fix it, what can you do by next week?” You work in a shop (or in your current organisation, if that is easier)

How will you know if this training has been a success? What do you want to achieve? How will you measure it?

Increase Net Promoter score to 60% “Will you recommend us to a friend?”

Action Learning objectives Mager says Learning objectives (L.O.’s) contain: 1.A task / behaviour or action 2.A measurable standard 3.Conditions of performance

Bloom’s taxonomy CreateEvaluateAnalyseApplyUnderstandRemember

Copyright Tv3

Learning activity

Learning (knowledge) objectives

CreateEvaluateAnalyseApplyUnderstandRemember

A.R.C.S. motivation theory Internal – autonomy, mastery, purpose External – praise RelevantAttention Success - full Confident

Structure with a learning plan Business objective Learning objective Learning activitiesWhat do they need to know? Motivation / WIIFM This is what the business needs to accomplish. It should be stated in a measurable form This is the task, measure and condition of performance These are what the learner needs to do to reach the learning objectives. Using action based learning is great here. List any knowledge needed to perform the task What will drive the person to want to learn? Have you taken into account ARCS? e.g. Increase production of widgets by 5% e.g. Operates cutting machine within 5 ml variance 90% of the time e.g. Cutting using a dummy machine Describing errors that may happen and how to fix them e.g. How to cut How to complete paperwork What errors may happen e.g. Practice to build confidence Provide regular feedback

Thank you Enjoy taking your learner’s on a journey to success

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