1. 1 AutoRestore®

2. 2 Agenda - Business & Heritage - Customer Journey - Scope of work -Technical Overview - Net Promoter Score (NPS) - Summary & Close

3. 3 Heritage

4. 4 AutoRestore® 2012 – New World To Be The Natural Choice For Crash Repair In The UK

5. 5 Customer Journey

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10. 10 Customer Journey

11. 11 Scope of Work

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19. 19 Customer Satisfaction - NPS 2 3 4 5 6 7 8 9 10 0 1 Not at all likely Very likely DetractorNeutralPromoter How likely are you to recommend AutoRestore ® to a friend or colleague? % Promoters% Detractors Net Promoter Score

20. 20 Net Promoter Score - Industry UK Motor Insurer Average Best Body Shops Leading Motor Insurer

21. 21 Technical Overview – Van

22. 22 Technical Overview - Van

23. 23 Technical Overview - Rig

24. 24 Summary Full Backing from Belron® & D'Iteren® Mobile & Fixed Site Offering Seamless Customer Focused Process Customer Convenience Delivering World Class Service