Welcome Stakeholder’s Launch 5 th July 2010

Ethos Of The Service “We are one service, delivered by 3 partners, offices located across Barnet”

Local Offices

The Partners Notting Hill Housing Group PCHA (part of Genesis Housing Group) Homeless Action in Barnet (HAB) Experienced Local

Background Single Service Provider for generic Floating Support in Barnet Funded by LB of Barnet ( Adult Social Care ) Service began on 1 st May Staff and clients retained from existing providers

What is Floating Support? Floating Support provides Housing Related Support to meet the needs of vulnerable adults (16+) in Barnet to enable them to maintain their independence in their own home, regardless of tenure. Floating Support promotes independence and self- empowerment and not dependence. Floating support services have the flexibility to support a person wherever they live – as distinct from accommodation based services, where support is tied to particular accommodation.

Examples of Housing Related Support Setting up and maintaining a home or tenancy Accessing training, employment and education Practical and/or emotional support in dealing with every day matters

Examples of Housing Related Support Developing independent living skills Gaining access to other services Help to make sure the clients accommodation is safe and secure Managing finances and benefit claims

DOES NOT INCLUDE Domiciliary Care (cleaning, cooking, etc) Personal Care Providing accommodation Befriending Housing management

The Support Service Person-Centred Flexible Clear and Measurable outcomes A designated support officer who works on a one-to-one basis with clients Support is provided through effective Support Planning and Risk Management Planning

Capacity & Throughput Initial Capacity is 560 as quarterly average. Service Utilisation target is 98%. Annual throughput is target of 300%. Client to Staff ratios will be variable (1:19 – 1:13).

Access to the service Direct referrals are not taken by Outreach Barnet. Referrals are sent to Central Access Team who will carry out assessments to determine eligibility and priority - then forwarded to Outreach Barnet. Self referrals to the CAT Waiting list is maintained by CAT.

Access to the service Managed by: Roger Robbin-Coker Located at: Housing Support Team Barbara Langstone House 317–319 High Road North Finchley N12 8LZ Tel: Fax:

Service Initiation Meeting with client within 5 working days of CAT referral. Outcome of initial meeting communicated within 3 days to client & referrer. Support Agreement signed. Support Plan & Risk Assessment with client within 4 weeks of first meeting.

Support Needs & Duration Model A of specification Low/med level needs, short-term support. Clients willing to participate in support assessment & to engage in support planning process. Support needs met or reduced in 3-6 months. Average support period of 6 months.

Support Planning Targets are agreed with client and other agencies, where possible. SMART targets assigned to relevant parties. (eg. Client, agency, S.O.) Regular reviews of targets Support Plans formally reviewed every 3 months Support will end when all agreed targets are completed – realistic Negotiated with client

Duty / Drop-in service 36b Woodhouse Road, North Finchley, N12 0RG Tel: Operates between the hours of 9.00am – 5.00pm Manned by 3 staff daily Help with completing referral paperwork, assist with bidding, assist clients to receive support

Client Involvement Focus Group Meetings & Events. Client led group initiatives around: –Newsletter –Culture and Diversity –Client involvement Clients involved in recruitment & informing staff appraisals. Life skills workshops.

Going forward Annual Report & Service Improvement Plan. Exit & Annual Satisfaction Surveys. Strengthen partnership working with borough agencies Streamline access to service Development and delivery of ‘Intensive’ Floating Support Service – Model B

Stakeholder Liaison Information-sharing & joint-working protocols. Access for meeting clients Reciprocal Presentations and attendance at team meetings & key links. Stakeholder satisfaction surveys.

Question & Answers Questions for panel