Conflict Resolution Claudia Arias-Cirinna Assistant Dean of Students Dean of Students Office

Dean of Students Office The Dean of Students Office (DOS) is committed to the enhancement of the student experience by providing services that promote the personal development and academic success of all undergraduate students. The Dean of Students Office collaborates with a number of campus constituents to maintain a positive learning environment. This is done through program support, and advising related to University policies/procedures.

Some things to consider: Faculty spend a lot of time dealing with conflicts in the classroom College students have a hard time transitioning from high school and communicating their needs Conflicts arrive due to miscommunication and perceived incompatibilities Students are arriving at school less prepared to meet the daily social challenges they must face in the classroom

Transitions students are going through What are some of the differences? Time management Self advocacy Conflict resolution Communication Sharing of space – loss of privacy Helicopter syndrome

Conflict between Faculty and Student Grades Special Circumstances Extensions/Deadlines Communication Mental Health factors Disability Needs

Examples- How do you handle this? Students is asking for extra time on an assignment or exam Student not showing up to class but asking for class work to be given by email Student out sick and asks to make up a week worth of work Students arguing about a religious holiday/cultural necessity Student is not responding to any communication and not showing up to class

Helpful Resources Dean of Students Office Student Health Services Assist students to find approaches to resolving academic, financial and personal needs Student Health Services Primary Care, Health Promotion & Educational Outreach Counseling and Mental Health Services Homesickness, Depression, Therapy Groups

Helpful Resources Continued: Wellness and Prevention Services Prevention and education on alcohol and other drug, peer education, sexual health and stress management Cultural Centers Asian American Latin American African American Women's Center Rainbow Center Center for Students with Disabilities Offers a variety of accommodations & services to students with documented permanent and temporary injuries and conditions

Helpful Resources Continued: Off Campus Student Services Resources and advocacy for UCONN students' off-campus living and/or commuting experience Office of Diversity and Equity Investigate discriminations cases and Title IX investigations Ombudsman Informal resource for people to address any concerns (conflict management) that are affecting their work experiences at Uconn- for students and faculty Community Standards Student Code, Community Life UConn Police Department

Helpful Resources Continued: Quantitative Center Offers tutoring, review sessions and the creation of innovative learning tools Writing Center Offers tutoring , research assistance and writing assistance Academic Departments Offers tutoring & other academic assistance

In the words of William Kreidler, well-known author of Creative Conflict Resolution, “If you take time to teach conflict resolution, you’ll eventually have more time to teach.”

Questions? Thank you for having me!

Contact Information: Dean of Students Office Wilbur Cross Building, Rm. 203 www.dos.uconn.edu 860-486-3426