Our Strategic Priorities & Work Programme Sandie Smith, CEO 10 th July 2013

Our Vision: Healthwatch Cambridgeshire is committed to listening to and working for all people in Cambridgeshire to actively pursue improvements in health and social care services.

About Healthwatch Cambridgeshire Set up under the Health & Social Care Act 2012 Established 7 th May 2013 Registered Community Interest Company Staff Team - Chief Executive Officer - 4 Co-ordinators -Young People’s Ambassador (funded by CCC) Contracted by CCC Part of a national network – Healthwatch England HWC Membership is everyone in Cambridgeshire

Local Healthwatch are obliged to: promote and support the involvement of local people in the commissioning, the provision and scrutiny of local care services enable local people to monitor the standard of provision of local care services obtain the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known provide advice and information about access to local care services formulate views on the standard of provision and whether and how the local care services could and ought to be improved provide Healthwatch England with the intelligence and insight it needs to enable it to perform effectively.

How we will do this LISTEN Working with partner organisations, networks and individuals Healthwatch Cambridgeshire will gather the experiences and views of local people about local health & social care services. ENABLE Work to clarify and make systems and services as easy to access as possible and involve people at all stages. INFORM Provide advice and information about access to local health & social care services. INFLUENCE We will let the decision-makers know about people experiences and how services can be improved.

Setting the Priorities: We have gathered information from many varied sources to establish our priority areas. Including: The LINk legacy Stakeholder engagement work Co-ordinators’ on the ground research Healthwatch England work programme JSNA and other data CQC ‘1 in 9’ report, Joseph Rowntree & more

The Strategic Priorities 1. Equality of access to health and social care services; 2. Access to mental health support services; 3. Ensuring the experiences of people with caring roles are heard and recognised; 4. Engaging with the broad spectrum of commissioning changes within health and social care; and 5. A Health & Social Care Information Service.

Developing our Work Programme (1) Building the picture of experience Raising awareness of Healthwatch Engaging with young people about their experiences Consultation Network Working with other voice networks in Patient Groups, VCS, & CCC Partnership Boards Complaints Audit Information & Signposting Service

Developing our Work Programme (2) Using the intelligence Working with commissioners and providers to triangulate concerns Escalation Policy – working with HWE, CQC, Monitor Working with Local Authority – Overview & Scrutiny, Health & Wellbeing Board and Local Health Partnerships Joint Strategic Needs Assessments

Developing our Work Programme (3) Exploring the gaps Project work in areas such as maternity services, transitions, carers and mental health In partnership Including people with seldom heard voices throughout all of our work Supported by volunteers

Our achievements so far National recognition of HWC Young Person’s Ambassador Involvement in Joint Strategic Needs Assessment Steering Group Building relationships with commissioners and providers of services Links with regional HW partners Working with Local Health Partnerships

How you can help Join our Consultation Network – This will be a link between those people wanting your views and you Volunteer in our Projects – HWC will be developing a number of projects in which volunteers will play a key role Tell us about your networks and the people you represent Work in partnership with us to put people at the centre of all you do