1. Richard Davy Surrey Independent Living Council

2. A new independent organisation that gives people a voice to improve and shape services and help them get the best out of health and social care services.

3. PPI Forums Community Health Councils LINks A short history of Patient and Public Involvement (PPI) 1974 Community Health Councils (CHC) 2003 PPI Forums 2008 LINks (Local Involvement Networks) 2013 Healthwatch

4. What does local Healthwatch do? Enables people to share views and concerns about local health and social care services Provides evidence-based feedback to commissioners and providers, to influence and to challenge Provides, or signposts to, information about local services and how to access them Has a seat on the local Health and Wellbeing Board Alerts Healthwatch England and CQC to concerns about services Advocacy for Health Complaints (SEAP)

5. Citizens Advice Surrey Delivery Governance Healthwatch Surrey Board (Social Enterprise Company)

7. Engagement & Influence

8. Networks of Engagement (6 Degrees of Separation - 5, 4, 3, 2, 1)

9. Telephone:0303 303 0023 (local rate number) Text Relay:18001 0303 303 0023 Text (SMS):07592 787 533 Email:enquries@healthwatchsurrey.co.ukenquries@healthwatchsurrey.co.uk Twitter:@HW_Surrey Website:www.healthwatchsurrey.co.ukwww.healthwatchsurrey.co.uk Address:Healthwatch Surrey, Astolat, Coniers Way, Surrey GU4 7HL. Pop into:any of the Citizens Advice Bureaux in Surrey Signposting & Contact