1. Healthwatch Derby

2. Healthwatch Healthwatch Derby Locally Healthwatch England Nationally “Healthwatch will be the new consumer champion for both health and social care”.

3. Healthwatch Derby Values Be representative of the whole community Embrace diversity Care about peoples views and experiences Strive for public trust and credibility Promote self help to all people Treat all people with dignity, honesty and respect

4. Healthwatch Derby (local HW) Functions Gathering views and understanding the experiences of people who use services, carers and the wider community Making people’s views known Promoting and supporting the involvement of people in the commissioning and provision of local care services and how they are scrutinised Recommending investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC)

5. Healthwatch Derby (local HW) Functions Making the views and experiences of people known to Healthwatch England and providing a steer to help it carry out its role as national champion Providing advice and information about access to services and support for making informed choices NHS Complaints Advocacy

6. Transition LINk to Healthwatch OCT 2012Jan 2013APR 2013 LINk function continues Community Action Derby Facilitating Shadow Healthwatch Derby Healthwatch Derby at Council House LINk staff transferred to Healthwatch Derby CEO appointedRecruitment and appointment of staff Healthwatch Derby Launch Healthwatch Derby functions Functions converge

7. Healthwatch Derby Engagement Current Engagement Questions Email: jessica.davies@communityactionderby.org.uk Telephone: 01332 227713