What Makes a Good Team? Dr Aaron McManus ST2 GP AiT 21st September 2010

Who Are The Teams? Doctors Diagnose Treatment plans Prescribe Operate Discharge Admin staff Running ward Hygiene Staff management Bed manager All have different jobs and potentially different individual objectives Nurses Patient comfort Administer drugs Co-ordinate ward

How Do Teams Interact? Common Purpose Doctors Diagnose Treatment plans Prescribe Operate Discharge Admin staff Running ward Hygiene Staff management Bed manager Nurses Patient comfort Administer drugs Co-ordinate ward Achieve best possible patient care as efficiently as possible

A Typical Team Six members How many relationships? 30 relationships Add one new member How many relationships? 42 relationships One new member results in 12 additional relationships

Team Member Traits Team dynamics –Personality –Chemistry –Experience –Social group –Prejudice Recognising –Different jobs –Different individual objectives –Different learning styles Hopefully all striving towards a COMMON PURPOSE!!!

Individual Learning Styles Activist Pragmatist Reflector Theorist

Individual Learning Styles Activist Pragmatist Reflector Theorist

Teams In Action Forming High dependency on leader for direction Little agreement on team aims Roles and responsibilities unclear Many questions about team purpose Processes often ignored Members test the tolerance of the system Storming Decisions don’t come easily within the group Team members vie for position Clarity of purpose increases Lots of uncertainties persist Cliques and factions form Leader coaching demand increases Norming Less dependency on leader for direction More agreement and consensus Big decisions made by team Smaller decisions delegated to individuals Commitment and unity strong Engagement in fun and sociable activities Leader facilitates rather than leads Performing Team more strategically aware of common purpose High focus on over-achieving goals Teams makes decisions on goals agreed with leader High degree of autonomy Disagreements resolved quickly and positively Leader delegates and oversees Motivation is high

High Performance Teams Motivated Focus on over-achievement Good collaboration on major decisions Continuously improving processes Able to bond and overcome differences Leader able to take more of a back role Successional planning should be the norm

Low Performing Teams Do not address the underlying problems Leader may not be strong enough in the forming / storming stage Politics take over Continuous lack of clarity and purpose Motivation will be low Performance suffers

Thank You Any questions?