Succeeding with Entry into Service MRO Europe October 2015 Phil Wardlaw, Vice President Engineering Services Virgin Atlantic Airways

The impact of new technology Monitoring systems Focus/core dedicated teams (Part 145 & Part M) Extended maintenance intervals OEM operational collaboration Modifications Training

MRO & OEM support Compliance data MPD accuracy & detail MRO & OEM airline operational understanding In-service on-site support MRO & OEM detailed service propositions prior to EIS Mods in a timely fashion

Insource v outsource Clearer Total Cost of Ownership modelling Preferred Contractor Preferred Supplier Contract-out Buy-in In-house Clearer Total Cost of Ownership modelling Advantages of scale Core competence ‘Risk’

Entry Into Service Planning (critical success factors) The right people: skills & teamwork Rigorous Planning – ‘a Goal without a Plan is just a Wish’ Fully aligned divisions: Engage early Work with them & tap into their experience Know the regulations and limits The Suppliers The Airframe & Engine OEMs The Regulator(s) The Operator Relationship Understand their role & importance Feeling part of the bigger picture Communicate your intent clearly to them and what this new fleet means to your business (provide some business context) Open and honest relationship is key Constructive & Timely Information Exchange (no surprises !) Delivery alignment to commercial launch (maintain focus, never compromising safety)

Entry Into Service Planning Engineering & Maintenance is just one important link in the full operating chain It all needs to come together, at the same time Flight Operations Typical E&M Services Qualified Engineers & Facilities Cabin Services Component Solution Airport Operations Common Goal Engine Solution Ground Handling & Aircraft Servicing ....... leveraging all technology opportunities Continued Airworthiness Technical Operations Cargo Operations