1. Aviation Maintenance Management
Quality Assurance
Chapter 17

2. Quality Assurance Introduction Requirements for Quality Assurance (QA)
Quality Audits
ISO 9000 Quality Standards
Technical Records
Other Functions of QA
Summary

3. Introduction Quality Assurance (QA)
Airline must generate/establish maintenance and inspections programs to keep aircraft in an airworthy condition.
Referred to as the CAMP (Continuous Airworthiness Maintenance Program)
FAR (Continuing Analysis and Surveillance) provides an additional requirement (pg 181)

4. Introduction
Although airline must have an FAA approved maintenance and inspection program:
They must monitor these programs to determine effectiveness and implement corrective actions when not effective
The requirement is for work performed by themselves and any work performed by third-party organizations (including other airlines)

5. Functions of Quality Assurance
Functions of QA:
Administration and Management of QA and CASS activities
Conducts QA audits of all M&E organizations
Maintenance of Technical Records
Liaison with the regulatory authority for all M&E functions

6. Quality Audits
Audits should be detailed, fact-finding designed to look at all aspects, determine discrepancies and establish a corrective action with a finite time for correction of each discrepancy
Must review administrative and supervisory aspects of the operation as well as the performance of the work

7. QA Audits Audits of Work Performance should include:
Adequacy of tools, test equipment, and facilities
Competency of assigned personnel (licenses, training, skills, and skill levels, etc)
Shop and office orderliness
Use and handling of tools, parts, supplies, and paperwork
Airline Organization aspects to be audited: (pg 182 – Table 17-1)
Processes and procedures related to line, hangar, and shop maintenance
Processes and procedures related to materiel
Processes and procedures related to engineering
Processes and procedures related to training of maintenance and inspection personnel
Purpose is to review current operations and ensure deficiencies are corrected – Spot checks or surprise audits could be warranted

8. QA Audits
Supervisor of QA responsible for auditing all outside organizations
Part suppliers, parts pools, third-party organizations and other contractors
NOTE: FAR – “Airline responsible for monitoring all maintenance on its aircraft regardless of who performs that maintenance.”

9. QA Audits
Certain audits may span two or more organizations or activities within M&E (pg )
Audited for their part within the larger process, procedure, or function without a full audit
Ramp Operations
Airplane Tire pressures
Shop records
Required Inspection Items (RIIs)
AD & SB compliance
Major repairs & alterations
Safety equipment
Safety training
Accident/incident reporting
Fire protection/prevention
Hazardous materials handling

10. ISO 9000 Quality Standard
Establishes the requirement for a quality system in organizations performing design and/or manufacturing or providing technical services
ISO 9001
For facilities that design/develop, produce, install, and service products or services to customers who specify how the product or service is to perform
ISO 9002
For facilities that provide goods or services to the customer’s design specifications
ISO 9003
For those doing final inspection and testing
Table 17-2 page 187

11. Technical Records
Requirement is to ensure aircraft are maintained in airworthy condition and IAW certification req.
Records allow FAA or other regulatory authorities to validate:
Current status and that status is up-to-date
Records allow new owner/operator or lessor to validate:
Exact status w/respect to ADs, SBs, and modifications and major repairs
Know what maintenance schedule is for that aircraft
Progression of maintenance checks at time of transfer
(A, B, C, etc…)

12. Technical Records Classification of Records (pg 188-189) Continuous
Continuous, Routine, Repetitive and Permanent
Continuous
Continuously updated to reflect status at any point in time
Routine
Usually maintained for 15 months – may be transferred to permanent status
Repetitive
Work repeated at regular intervals (daily, transit, or letter checks)
Permanent
Permanent changes to configuration of the aircraft, engines, components, and appliances
Retained permanently

13. Other Functions of QA QA may be responsible
Currency of mechanic’s licenses
Inspector's qualifications
Inspector’s authorizations
RIIs and conditional inspections
Administrative control over the development and modification of the airline’s Technical Policies and Procedures Manual (TPPM)

14. Quality Assurance Introduction Requirement for Quality Assurance (QA)
Quality Audits
ISO 9000 Quality Standard
Technical Records
Other Functions of QA
Summary

15. Questions?