January 23-26, 2007 Ft. Lauderdale, Florida Business Benefits of VoIP for the SMB Speaker: Frank Grillo, Executive Vice President Cypress Communications

January 23-26, 2007 Ft. Lauderdale, Florida Voice over IP—What is it? Routes voice conversations over an IP-based network Software and data packet- driven Not circuit switched Also known as VoIP and IP Communications Business communications of yesterday. Intelligent VoIP communications.

January 23-26, 2007 Ft. Lauderdale, Florida Improve employee productivity and communications. ─Desk phone, PC phone, Unified messaging and Chat ─Real-time availability information ─Never miss important calls Facilitate geographically disperse workgroups. ─Ubiquitous communications across multiple locations ─Desktop collaboration tools ─Video and Web conferencing Empower mobile employees. ─Access using any broadband connection ─Work anywhere Business Benefits of VoIP

January 23-26, 2007 Ft. Lauderdale, Florida Enterprise VoIP Options INSTALL YOUR OWN PBX USE THE PUBLIC INTERNET LEVERAGE HOSTED IP COMMUNICATIONS USE A PRIVATELY MANAGED IP NETWORK

January 23-26, 2007 Ft. Lauderdale, Florida What is Hosted IP Communications? VoIP application resides on vendor network No premise-based phone system Service available from any Internet connection Built-in redundancy Vendor manages equipment, version releases, patches and upgrades Some vendors maintain desktop IP phones Look for managed service all the way to the handset on the desktop.

January 23-26, 2007 Ft. Lauderdale, Florida Business Benefits of Hosted IP Communications Maximize business telephony investment. –No capital expense –Eliminate risk and obsolescence –Flexible provisioning—scale up or down—to accommodate business growth and changes End-to-end monitoring Service level agreements It’s easy –One vendor for voice, data, Internet –Maximum service coverage by fewest number of suppliers –Turnkey solution Inherent disaster recovery capabilities

January 23-26, 2007 Ft. Lauderdale, Florida Disaster Recovery Capabilities Business Continuity Despite Anything— Remain operational, no matter what happens at your physical location. Flexibility When You Need It Most—Simply reroute service and continue business as usual. Full system functionality—anytime, anywhere. Remote Access and Mobility—Communicate using any broadband connection. Presence—Know who’s available, on the phone, or out to lunch, a must if separated by calamity. Real-time collaboration—Unites workers in different locations.

January 23-26, 2007 Ft. Lauderdale, Florida Company Case Study: VoIP Transition Assumptions Prepared by Customer Compares IP Phone System to Hosted VoIP Solution Assumptions –4 Locations: Texas, Indiana, Ohio and Nebraska –120 Users –63 Lines –8 T-1s

January 23-26, 2007 Ft. Lauderdale, Florida Company Case Study: VoIP Transition Suggested IP Phone System Expense Phone System $95K$5.3K$0$11.5K$0$0$111.8K Installation $3K$0$0$0K$0$0$3K MAC Labor $2.7K$2.7K$2.7$2.7K$2.7$2.7$13.5K Maintenance $12K$12K$12$12K$12$12$12K Internet Access $52.5K$80K$80$80K$80$80$372.5K Local Access $20K$34K$34$34K$34$34$156K Long Distance $2.5K$2.5K$2.5$2.5K$2.5$2.5$12.5K Estimated Total Cost Over 5 Years: $729,300 InitialYear 1Year 2Year 3Year 4Year 5Total

January 23-26, 2007 Ft. Lauderdale, Florida Company Case Study: VoIP Transition Suggested Hosted Solution Expense Hosted Service$0K$68.4K$121K$121K$121K$121K$552.4K Installation$25K$0$0$0K$0$0$25K MAC Labor$0K$0K$0$0K$0$0$0K Maintenance $0K$0K$0$0K$0$0$0K Internet Access$0K$0K$0$0K$0$0$0K Local Access$0K$0K$0$0K$0$0$0K Long Distance$0K$0K$0$0K$0$0$0K Estimated Total Cost Over 5 Years: $577,400 Savings: $151,900 InitialYear 1Year 2Year 3Year 4Year 5Total

January 23-26, 2007 Ft. Lauderdale, Florida Company Case Study: VoIP Transition Summary Estimated Total Cost Over 5 Years: –IP Phone System: $729,300 –Hosted VoIP Solution: $577,400 Hosted VoIP Solution Saves $151,900

January 23-26, 2007 Ft. Lauderdale, Florida In Summary… Hosted IP Communications Benefits Maximize business telephony investment. –No capital expenditure –Eliminate risk and obsolescence –Flexible provisioning—can scale up or down—to accommodate business growth and changes End-to-end monitoring Service level agreements It’s easy –One vendor for voice, data, Internet –Maximum service coverage by fewest number of suppliers –Turnkey solution Inherent disaster recovery capabilities