Your Meeting Will Begin Momentarily…… 1

Work Support Strategies County Leadership Call and Webinar June 11,

Agenda Updates Data Warehouse Churn Client Surveys County Sharing County Query Questions/Concerns 3

Updates Social Services Institute – Session Topics and Best Practices* NC FAST Newsletter: tter%20Issue%201%20May2013.pdf tter%20Issue%201%20May2013.pdf New Urban Report: Perspectives-on-Transforming-States-Health-and-Human-Services.pdf Data Toolkit Version 2.1 Task Management Webinar ePASS Updates* ACA Navigators 4

Social Services Institute 5 October 23-25, 2013 Applications for sessions due June 7 WSS Track Best Practices Awards submission due July 15 Categories:  Advancement in Staff and Leadership Development  Cost Savings Measures and/or Improvements in Efficiency  Cutting Edge Implementation of Work Support Strategies  Empowering Clients to Self-Sufficiency  Innovations in Services to Customers  Profiles in Community Collaboration

ePASS Electronic Applications ePASS Electronic Submission Count Week 1 Sunday, 4/21 Monday, 4/22 Tuesday, 4/23 Wednesday, 4/24 Thursday, 4/25 Friday, 4/26 Saturday, 4/27 Week Total Volume Week 2 Sunday, 4/28 Monday, 4/29 Tuesday, 4/30 Wednesday, 5/1 Thursday, 5/2 Friday, 5/3 Saturday, 5/4 Week Total Volume Week 3 Sunday, 5/5 Monday, 5/6 Tuesday, 5/7 Wednesday, 5/8 Thursday, 5/9 Friday, 5/10 Saturday, 5/11 Week Total Volume * 602 Statewide Total ePASS Electronic Applications to Date = 1,693

ePASS - FNS Applications County – through April Electronic Applications in April Buncombe Catawba Cumberland Durham Forsyth Gaston Guilford Johnston Mecklenburg New Hanover Robeson Wake

Toolkits Data Toolkit Version 1.1 published Winter, 2013 Data Toolkit Version 2.1 to be published June, 2013 (sneak peek today) HR Toolkit Universal Worker Job Descriptions KSAs (Technical and Behavioral) Posting Best Practices Screening Tools Interviewing Techniques What Else? 8

County Survey 9

Data Warehouse: New Reports Application Processing and Caseload Statistics by County % Processed within 1 day % Expedited processed timely Expedited processing times Active FNS and SNAP Cases - Month End Average Days to Process an Application FNS and Medicaid Cases with Review Dates 10

Churn and Client Surveys 11

County Sharing Universal Workers – McDowell County 12 That is fantastic, thanks to both of you.

County Sharing Reception – Guilford County 13 That is fantastic, thanks to both of you.

County Query Who else is doing Triage? What are your questions around Aligning Certification Periods? Webinar Q&A Powerpoint 14

Discussion 15

Contact Sheet Judy Lawrence DHHS Project Manager (336) Erin Henderlight PCG Project Manager (828)

17 Public Consulting Group, Inc. 148 State Street, Tenth Floor, Boston, Massachusetts (617) ,