Voice | Internet | Television | Network Services | Cloud Services TWCBC Business Partner Referral Program Refresher October 30, 2014 Chris Hebbard Partner Marketing Manager Time Warner Cable – Proprietary and Confidential1

2 Agenda Business Partner Referral Program 101 –What is the BPRP? –Who can participate? –Why should an organization participate? Business Partner Referral Program Guidelines –Partner Compensation –New Partner Registration Program Reminders Question & Answer

Business Partner Referral Program 101 Time Warner Cable – Proprietary and Confidential3

What is the Business Partner Referral Program? The TWCBC Business Partner Referral Program rewards independent third party entities with a one-time commission payment for the referral of TWCBC services. Time Warner cable – Proprietary and Confidential4 Partner provides lead TWCBC seller closes deal Partner receives commission

Who can participate? Time Warner cable – Proprietary and Confidential5 Our most successful business partners generally reside within one of the following industries: –System Integrators –IT Consultants –Phone System vendors –Building/Property Owners or Managers –Computer Repair vendors Individuals - Social Security # Entity/Organization - Federal Tax ID

Benefits of the Program Grow Your Business– pad your bottom line with minimal time and effort. Local Support – professional sales representatives assigned to supporting partner’s needs. Reach - strong coverage and dense TWC infrastructure offers strong earning potential which leverage our base of ‘lit’ on-net buildings. Reliability – refer business to a provider that has a name clients know and trust. Partner-Friendly program – ease of doing business with a company that now pays more for your referrals. Partners are increasingly turning to Time Warner Cable for:

2014 BPRP Standardization Plan: Compensation Plan Referral Partners will earn a one-time commission payment of 100% of the MRR installed over the previous 30 days –Maximum payment of $5,000 per signed customer Agreement Referral Partners can earn a commission for the referral of any NEW product line on an existing account –New AND existing TWCBC customers qualify for earning a partner commission –For example: VALID: An existing HSD customer adds BCP through a referral VALID: An existing BCP customer upgrades to PRI through a referral VALID: An existing HSD customer adds MSS through a referral INVALID: An existing 7x768 HSD customer upgrades to 50x5 Wideband INVALID: An existing BCP customer adds additional BCP lines though a referral Referral Partner commissions will be processed once per month –Partners will receive compensation the last week of the calendar month Time Warner Cable – Proprietary and Confidential7

BPRP Partner Registration Process Time Warner Cable – Proprietary and Confidential8 TWCBC Seller presents BPRP Enrollment Package to candidate Partner executes Enrollment Package & returns to: Marketing processes: - Review documents - Obtain required approvals - Submission to contract administration Upon registration, partner will receive notification with Vendor ID and lead submission information Registration typically takes business days “Enrollment Package” Marketing Collaboration Agreement W-9 New Vendor Information Form Posted to Salesforce “Quick Links” (East) & Marketing Source (West)

Common Questions About On-Boarding What if a partner candidate provides a referral during the registration period? –In this instance the AE will notify the Partner Marketing team via so we have record of the lead. Once the partner’s paperwork has been completed the partner MUST submit the lead into the portal. The AE will then be responsible for working the lead per the standard program Can partner’s paperwork be expedited? –Due to approval and processing requirements, registration generally takes business days. While we cannot expedite registration, we encourage you to start working leads the candidate has before they have been on-boarded. Avoid Delays... –All BPRP Documents MUST be typed EXCEPT for signatures! Time Warner Cable – Proprietary and Confidential9

Time Warner cable – Proprietary and Confidential10 BPRP Reminders BPRP fully aligned with TWCBC Rules of Engagement Lead must originate through BPRP Portal - Lead must precede SF opportunities - Triggers commissions payment - Any exceptions should be ed to Salesforce.com Follow market-specific qualification tip-sheet to ensure business partner opportunities are properly tagged to ensure a prompt commission payment to your partner.

Business Partner Referral Program Support Primary Contact: Time Warner Cable – Proprietary and Confidential11