Day 1-Leadership Onboarding

2 Introduction Good Morning! A cknowledge I ntroduce D uration E xplanation T hank You

3 Objectives History Mission and Values Pillars EBL (Evidenced Based Leadership) 9 Principles Service and Operational Excellence EXCEL

4 History-Who Are We? OU Medicine is an enterprise comprised of 3 distinct parts. OU Medical System, the OU College of Medicine (including OU Physicians), and the University Hospitals Authority and Trust. –Hospital Corporation of America (HCA) is the organization that operates what we know as OU Medical Systems…comprised of OU Medical Center, The Children’s Hospital, and OU Medical Center-Edmond. OUMC and TCH together are Oklahoma's largest and most comprehensive hospital. We are an academic medical center, which means we are a health care organization that treats patients with the knowledge and skill on the forefront of new medical developments.

5 History-Who Are We? –The OU College of Medicine is the largest of seven colleges at the Health Sciences Center campus. –The Executive Dean of the College guides the medical education, research, and clinical care missions for the College of Medicine. The Dean has oversight of OU Physicians, the faculty group practice, and must ensure clinical and operational excellence in all domains of clinical practice and service.  OU Physicians is the clinical practice of the University of Oklahoma College of Medicine and Oklahoma's largest physician group. It partners with the hospital on our campus, OU Medical Center, to form Oklahoma's largest concentration of health care providers.

6 History-Who Are We? –The University Hospitals Authority and Trust was formed as part of an historic agreement that united the state, a private corporation and the University of Oklahoma in a partnership many credit with moving health care in Oklahoma toward world-class status. The Mission of the University Hospitals Authority and Trust is to be a catalyst for medical excellence, to support medical education, clinical research and to assure the best care available to all Oklahoma citizens. –The mission is accomplished in part by maintaining a central alliance with the University of Oklahoma Health Sciences Center and through the Joint Operating Agreement between the University Hospitals Trust and the OU Medical Center.

7 Our Mission and Values At OU Medicine, our mission is leading health care. Our vision is to be the premiere enterprise for advancing health care, medical education and research for the community, state and region. Through our combined efforts we strive to improve the lives of all people.

8 We Believe….. …..that caring for our patients must be at the center of all we do. We do this with honesty and integrity. We magnify our effectiveness through teamwork by open and effective communication and respect among colleagues and co-workers. We seek to continually improve by harnessing innovation and encouraging high performance. We are committed to providing outstanding educational programs, and through this we will be the leader in the advancement of basic and clinical research. Our Mission and Values

9 Pillars of EXCELlenceQualityPeople Service Service Finance Our Mission: Leading Healthcare Growth

10 Bottom-line ResultsServiceQualityPeopleFinanceGrowth Reduced claims Reduced legal expenses Reduced malpractice expense Physician Satisfaction Patient Satisfaction Improved clinical outcomes – decreased nosocomial infections Reduced medically unnecessary days and delays Reduced re- admits Reduced medication errors Reduced turnover Reduced vacancies Reduced agency costs Reduced overtime Reduced physicals & cost to orient Improved operating income Decreased cost per adjusted discharge Improved collections Reduced accounts receivable days Reduced advertising costs Higher volume Increased revenue Decreased left without treatment in the ED Reduced outpatient no-shows Increased physician activity

11 StandardizationAccelerators Must Haves SM Performance Gap Leader Evaluation Leader Development Foundation Breakthrough STUDER GROUP: Must Haves SM Rounding Thank You Notes Employee Selection Pre and Post Phone Calls Key Words at Key Times (Principle 3, 5, 6, & 9) Re-recruit high and middle performers Move low performers up or out (Principle 4) Agendas by pillar Peer interviewing 30/90 day sessions Pillar goals (Principle 1 & 2) Leader Eval Mgr (LEM) Staff Eval Mgr (SEM) Discharge Call Manager (DCM) Rounding Mgr Idea Express Aligned GoalsAligned BehaviorAligned Process Create process to assist leaders in developing skills and leadership competencies necessary to attain desired results (Principle 4 & 8) Implement an organization- wide leadership evaluation system to hardwire objective accountability (Principle 7) Evidence Based Leadership (EBL)

12 Purpose, worthwhile work and making a difference ® Healthcare Flywheel ® Bottom Line Results (Transparency and Accountability) Self- Motivation Prescriptive To Do’s

13 Nine Principles® Commit to excellence Measure the important things Build a culture around service Create and develop great leaders Focus on employee satisfaction Build individual accountability Align behaviors with goals and values Communicate at all levels Recognize and reward success

14 EXCEL Our OU Medicine mission is a short statement that embodies what we’ve been about, but also says it clearly and concisely – in a way that we hope the 5,000 + people who are part of the enterprise will remember and be excited about. There are many things going on around this campus that will help us achieve our mission in leading healthcare. We’re positioning for growth, we’re communicating what we have to offer. Without service, we cannot achieve our mission. It’s not enough to talk about it. Service has to be something that is experienced. To make service excellence a constant, we know we have to tackle this as OU Medicine – as one, cohesive organization. Our mission and vision includes all of these attributes. So while we’ll be asking you to fully engage in the work we do with EXCEL, because this work is part of our commitment to you and to becoming a preferred employer for others like you.

15 Passion The greatest force on the earth is the human soul on fire. -Foche

16 Even though we partnered with Studer in 2007 and learned the tools and tactics to hardwire processes that drive our Evidenced Based Leadership model- we recognize the importance of owning this initiative long-term. We can only achieve this through onboarding all new leaders on our EXCEL culture and methodologies.

17 Never Underestimate The Difference One Person (YOU) Can Make. Thank you for your time today and thank you for choosing to be a part of OU Medicine.