Session Objectives Review Business Ready Enhancement Plan Answer questions Solicit feedback

I need more technical product information Why should I renew my plan every year? I want more value from my plan Policies seem confusing Customers Asked For Value

Every Step of the Way… Services for Microsoft Dynamics enables you to realize your full potential every step of the way from your purchase decision through your lifetime as a Microsoft Dynamics customer How? By offering a broad range of services that: Increase your solution value Protect your investment Drive greater productivity

Business Ready Enhancement Plan Benefits Upgrades, updates, product fixes, service packs Research and Development New product value in Product Roadmap Investment Protection Benefit Protected List Price Transition Investment Credits Support Lifecycle CustomerSource Knowledgebase Unlimited online training Community and newsgroups PRODUCTIVITY PROTECTION VALUE

Maximum Value Maximize solution value –Helps you optimize and increase the performance of the solution through ongoing product improvements How? –Timely regulatory releases and hot fixes for compliance with local government laws –Ongoing innovation with a goal to provide new product value every year –Regular updates and service packs –Research and Development funds that support customer product suggestions Enhance the PRODUCTIVITY of your business Maximize the VALUE of your investment PROTECT your solution investment

Protected Investment Protect your investment –Protects the investment in the Microsoft solution by keeping it current and providing access to future technology How? –Ability to stay current –Ability to move to the next converged solution without repurchasing the functionality –Ability to budget for renewals –Five year Support Lifecycle Policy –Transition credits for product or edition transitions PROTECT your solution investment Enhance the PRODUCTIVITY of your business Maximize the VALUE of your investment

Protected List Price Helps you budget for renewals This ongoing benefit helps you budget for renewal expenses and avoid unexpected changes –Provides stability and predictably –Minimizes yearly increases in maintenance due to pricing on current list When you license software, your initial service plan is priced as a % of that list price and that list price is set as your Protected List Price –Subsequent renewals are based on that amount –Protected List Price will only change if an activity outlined in the policies is conducted

Product Line –From one code base to another –Example: Microsoft XAL to Microsoft Dynamics NAV Transition Investment Credit Edition –Examples: Standard to Pro –Business Essentials to Advanced Management –Must stay within licensing model Three Kinds of Transitions You have a choice – stay or move when ready License –Examples: From Module Based Licensing to Business Ready Licensing

Enhanced Productivity Enhanced productivity –Additional self-support tools and training enable you to enhance your productivity every day How? –Unlimited online training –CustomerSource –Knowledge base –Newsgroups and community PROTECT your solution investment Enhance the PRODUCTIVITY of your business Maximize the VALUE of your investment

Unlimited Training Access Knowledge and Productivity Support Costs and Application Erosion E-Learning Learning Plans Training Materials

E-Learning Learning Plans Training Materials Knowledge and Productivity Support Costs Learning Plans

E-learning CustomerSource > Training & Certification > E-Learning

Knowledge and Productivity Support Costs Training Materials E-Learning Learning Plans Training Materials Training Materials and Local Functionality Training Material Extensions

Training Materials E-Learning Language Titles English23 Danish10 Dutch10 French12 German11 Italian10 Russian10 Spanish10 LanguageTitles English30 LanguageTitles English37 Chinese14 Danish13 Dutch13 French13 German13 Italian1 Japanese17 Portuguese13 Russian13 Spanish13 English10 * Not all training material titles for Microsoft Dynamics AX 4.0 have released as of 12 October Titles listed on this slide will be releasing over the next 6 months. * Training Material and E-Learning Availability Language Titles English14 Chinese5 Danish6 Dutch6 French6 German6 Italian6 Japanese8 Portuguese6 Russian6 Spanish6 You now have access to localized training material! English 18 English 12

CustomerSource CustomerSource delivers business- boosting information 24 hours a day Self-help tools Product updates and downloads Training and support services Business news Community information Enables and Empowers Through targeted information and solutions at your fingertips Reduces Support Costs Through self-help Increases Productivity Through availability and ease of access

Global CustomerSource – now available Global English site 16 local sites 7 languages Austria Belgium Denmark France Germany Netherlands Italy Switzerland Spain UK Australia/New Zealand LATAM U.S.A.

Addresses are Needed for Access Required for access to CustomerSource –Confirmation Letter sent to customer’s address –Contains all information for benefit access Action for you –Ensure that all your customer addresses have been entered in VOICE

My Messages Introducing My Messages –New online tool on PartnerSource –Enables Partners to track, prepare and order Enhancement Plan renewals more efficiently and proactively –Saves Partners time and reduces reliance on manual processes –Customers move between categories as their service plan anniversary date approaches –Partners can see all their customers due in each time frame and view their renewal quotes –For manually placed orders, My Messages replaces the current process of submitting Enhancement Program orders to the EOC using a cover sheet and price list, which is not proactive

My Messages Overview Available for Microsoft Dynamics GP & SL since 2005 Soft launch for Microsoft Dynamics NAV & AX and Microsoft C5 & XAL Nov 2006 My Messages will be the only method of managing renewals* and re- enrolments - i.e. - Commerce no longer supports standard enhancements renewals. My Messages is the tool to do this. My Messages functionality –Viewing current and past enhancement plans –Viewing renewal and re-enrolment quotes –Creating renewal and re-enrolment quotes –Creating renewal and re-enrolment orders Partners are encouraged to use My Messages from March 19 th as the tool to place enhancement renewals. Shortly after launch any manual orders will be rejected and Partners pointed to My Messages. * (Deployed C/Caps will still be in place for renewals.) What’s new – Partner Systems - My Messages

My Messages via PartnerSource

Creating a Quote in My Messages Joe bloggs Customer 1 Customer 2 Customer 3

Creating a Quote in My Messages Joe Bloggs

Feedback How do you sell the value? What do your customers value the most? What are the biggest challenges? How do you address those challenges? What additional benefit would make the biggest value difference? Are you using the sales tools available on PartnerSource? What do you need from Microsoft to ease the renewal process?

© 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.