1. 1 SCO Update Service Kerri Wallach, SCO Services Product Manager April 16, 2003

2. 2 Objectives of SCO Update  Support changes to OS release cycles  Move to electronic delivery across the board  Incremental cumulative upgrades  Basic Maintenance  Cover the needs of users at all levels  Expand revenue opportunities for both SCO and Partners

3. 3 Agenda SCO Update Service  Upgrade Service Option for UNIX  Update Service for SCO Linux Powered by UnitedLinux

4. 4 What is the Unix Upgrade Service Option?  Online upgrade service delivering software enhancements and maintenance  Early incremental delivery of new features and enhancements comprising the next OS release  3-4 month delivery cycle for cumulative Upgrade Packs  Includes Next Upgrade Release (Final Pack is the Upgrade)  Proactive package availability notices via email  New & updated drivers  Full maintenance and security patches

5. 5 What is the Unix Upgrade Service Option?  Service requires SCO Update license  Bundled with OS purchase at 15% uplift of Edition Price  Sold as an add-on license - 20% of Edition Price  Licenses are Edition specific  Fee applies thru next OS Upgrade  Service is Optional at Customer Choice  May be purchased retroactively at any future date prior to next OS Upgrade cut off announcement  at introduction of next to last pack  Renewable license sold per copy for SCO UnixWare 7.1.3 and OpenServer 5.0.7  Partner notified of upcoming renewal 90, 60 & 30 days prior  Purchased through standard SCO channels

6. 6 Replaces SWiM Program  SCO Update replaced SCO Services Sales (Rainmaker) SWiM program effective 2/1/03  SWiM contracts will be honored through expiration of contract  Promo in Q303 with incentive to convert to SCO Update  Expiring SWiM contracts renewed by SCO Inside Sales to SCO Update  Contact partners prior to SWiM contract expiration  Works closely with partners to renew contracts  Questions regarding SWiM renewals?  Call SCO Inside Sales at 1-800-726-6561  OS Edition is required when moving from SWiM to SCO Update

7. 7 Features of Upgrade Service Option  OS product improvements and enhancements deployed when ready in Upgrade Packs  No longer batched up for the next point release  No longer disruptive major upgrades  Can be deployed as available or in batches  Incremental distribution of next release  Flexible and simple delivery options  Online or optionally via CD  Easy deployment via download page  Price Protection for Upgrades  Future Upgrades will be at Trade-In pricing, ~50% of list  Customer is in control

8. 8 Partner Benefits  Revenue opportunities for Partners:  Additional value to bundle with partner services or sell through  More frequent touch possibilities  Manage distribution of Upgrade Packs for customer  Budgeting for upgrades simplified  Faster product enhancements  No longer wait for the next point release  No longer disruptive major upgrades  Saves partner time - simple upgrade process

9. 9 Mechanics  Install UW713 or OSR5.07, enter licenses as usual  Register SCO Update Service:  Fill out notification information (either partner or end user)  Visit SCO Registration Web Site - upload data  Supply CD shipping information if applicable  Enter supplied activation key on server  Receive notices of new packages  View, download and install Upgrade Packs and other pertinent software deliverables  Material not installable on unlicensed systems

10. 10 Agenda SCO Update Service  Upgrade Service Option for SCO UNIX  Update Service for SCO Linux Powered by UnitedLinux

11. 11 SCO Update for SCO Linux Server  Annual renewable online maintenance and upgrade protection service agreement  First year is included with all SCO Linux editions for twelve months  Users receive:  Notification of available security patches, full maintenance and versions as they become available  A convenient tool for downloading and applying updates to SCO Linux server  Access to an up-to-date repository of UnitedLinux and other updates  New features and drivers

12. 12 SCO Update for SCO Linux Server  Online Registration required for access  Customer must enter license key from COLA  Renewal Licenses to be sold through standard distribution channels  Renewal notification emailed to the Reseller and notification contact 90, 60 and 30 days prior to expiration

13. 13 Questions? Q & A