CITU e-government A Corporate IT Strategy for Government Sue Broyd Central IT Unit Cabinet Office MAY 2000

CITU The UK public sector Over 460,000 Civil Servants 20+ Departments of State 130+ Next Steps Agencies 450 Local Authorities NDPBs NHS Regional Government (Scotland Wales and Northern Ireland)

CITU Traditional public service delivery Organised around departmental and agency structures Not joined-up Little choice in how the service was delivered for citizens Citizens required to submit information many times over

CITU The Key Questions How services can be built around customer needs, not government’s organistaion How to increase choice in service delivery How to ensure that everyone is included How we can make better use of information How we go about making the changes

CITU The Context E-citizen 24x7 Choice of access Customisation E-business The digital, knowledge driven economy E-government Modernising Government 100% Major IT Projects – learning lessons

CITU Champions for change The Prime Minister’s commitment The e-Envoy The e-Ministers The Information Age Government Champions

CITU Drivers for change Modernising Government White Paper High level political commitment Citizen perceptions Efficiency and cost reduction The Corporate IT Strategy “e-Government”

CITU The Corporate IT Strategy – e-Government Supported by a number of framework guidelines: –Web sites –Call centres –Smart cards –Authentication –Digital TV –Security –Privacy –Electronic records management –Metadata –Interoperability

CITU Technical Assumptions Internet Technologies all pervasive IP based networks will link everything Widespread access to Internet from non-PC devices Convergence – voice, data, multimedia, fixed, mobile Processing, storage, transmission costs reduced, power, capacity and bandwidth increased Government Gateways Multi-purpose Smart Cards

CITU The Vision Completion of the Strategy –High customer demand and confidence –100% services electronic –E-businesses –Better integration of services –Customer segmentation –Choice of access mechanisms – Digital TV, 3GM, PC’s, Call Centres, face to face –Range of portal services - personalisation –Multiple channels – banks, supermarkets

CITU Making it happen High level leadership and political will Funding : study –Level of departmental funding –Departmental and cross-dept business cases –Central funding for infrastructure –Challenge funding

CITU Making it happen Skills and people issues –Approach to Generic IT Skills – seamless inclusion in strategic plans –Specific IT Professional Skills Understanding the need and building the capacity to track Image, recruitment and retention Working with education and industry to address the need

CITU Making it happen Learning lessons –Project management Monitoring,evaluating, best practice Successful PPP Benchmarking

CITU Making it happen Centrally –Information Age Ministers Network –E-envoy – strategic role –IAG Champions creating an effective governance structure to implement the strategy –E-business managers’ network –Central co-ordination, project leadership, monitoring, reporting and support role Strategic Governance

CITU A few examples of the building blocks: Employment Tax Health Education and training Companies

CITU Employment

CITU TAX

CITU Health

CITU

CITU

CITU Key development: UK Online Portal Single point of entry for government information and services – pilot on change of address

CITU

CITU e-government A Corporate IT Strategy for Government Sue Broyd Central IT Unit Cabinet Office MAY 2000