HealthwatchGloucestershire Public Event Cheltenham Tuesday 25 th November 2014.

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Presentation transcript:

HealthwatchGloucestershire Public Event Cheltenham Tuesday 25 th November 2014

Claire Feehily Chair

Barbara Piranty CEO

Healthwatch Healthwatch is the independent consumer champion for health and social care in England, giving children, young people and adults a powerful voice

The role of Healthwatch Influencing Signposting Advocacy

Story so far

What are we doing?

What have we learnt about Gloucestershire? Non-Emergency Patient Transport Services Hospital Discharge Late running appointments in clinics GP appointments Cross border issues Long waits for care assessments Home care Community care not joined up

What have we learnt about Cheltenham? Over 600 comments collected in Cheltenham since April % of comments about Cheltenham GPs are positive Concerns over re-configuration of the Emergency Department at Cheltenham General Hospital Long waits in A & E Concerns that Cheltenham General is being ‘down-graded’ with centralisation of services Re-location of Prestbury Surgery to Bishops Cleeve Lack of social housing in Cheltenham

What happens To your views and experiences? ·

Signposting/Advice

Independent Health Complaints Advocacy Service Gloucestershire

Future Plans

Questions?

Heather Beer Head of Patient Experience Gloucestershire Hospitals NHS Foundation Trust

Dr Sean Elyan Medical Director Gloucestershire Hospitals NHS Foundation Trust

Questions?