1. Agreeing Themes for our Work during 2014 – 2015 Vanessa Barrett

2. Our function is to give people a voice and help them get the best out of local health and social care services. We do this by: Gathering information and opinions about local services. We go out into communities and hold local meetings to gather evidence and ask for opinions on specific issues. Recruiting volunteers to ensure we can offer a ‘lay person’s’ perspective Organising Enter and View visits to local services including hospitals, care homes, GP and dental surgeries, social care and community health services Providing a ‘signposting’ to services to the public who contact us

3. Local Priorities Health & Wellbeing Board Clinical Commissioning Group NHS Outcomes framework Adult Social Care Framework Health InequalitiesPreventing premature deaths Lifestyle & health choices Long term conditions (LTCs) & preventative care Enhancing quality of life for people with LTCs Quality of life for people with care & support needs Emotional & mental health Dementia Challenge Promoting independence Medicines management Promoting recoveryDelaying need for care & support Seamless servicesPlanned & emergency care ‘Friends & family’ test Safeguarding vulnerable adults

4. An integrated approach Planning Workshop agree PURPOSE of themed programme Invite wide range of service users, family carers, charities, service providers, health & social care professionals appropriate to the theme to a planning workshop at Healthwatch Shropshire Identify Leads for each element of the programme Shaping the detail of the various activities e.g. premises to be visited, community engagement events to be organised; obtaining service users’ stories Organise Enter and View (E&V) visits Agree dates and times of proposed visits e.g. to hospital services; respite and day services; care homes; GP practices; community health and social services Implement the programme over the agreed timescale Produce a final report Collate reports on each activity strand