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Quarterly Focus Upon Health and Social Care Access Wednesday 20 th January 2016 10am – 2pm The Conference Centre The Gateway, 85-101 Sankey Street, WA1.

Published byMagdalene Nichols Modified over 8 years ago

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Presentation on theme: "Quarterly Focus Upon Health and Social Care Access Wednesday 20 th January 2016 10am – 2pm The Conference Centre The Gateway, 85-101 Sankey Street, WA1."— Presentation transcript:

1 Quarterly Focus Upon Health and Social Care Access Wednesday 20 th January 2016 10am – 2pm The Conference Centre The Gateway, 85-101 Sankey Street, WA1 1SR

2 Healthwatch Warrington Community Feedback What are people telling us about access? Esstta Hayes Community Engagement Officer

3 Online Feedback System & Comment Cards

4 Online Feedback Centre

5

6 Healthwatch Warrington Feedback April 2015 – Jan 2016 30% 45% 7% 2% 3% 7% 3% 4%

7 Healthwatch Warrington Feedback 45% of feedback is about GPs 30% of feedback is about Hospitals 15% of all respondents identified access as an issue Overall sentiment PositiveNegativeIndifferent 46%49%4%

8 Healthwatch Warrington Feedback GPs Sentiment PositiveNegativeIndifferent 37%56%7% Hospitals Sentiment PositiveNegativeIndifferent 39%58%1%

9 Healthwatch Warrington Feedback GPs Issues Lack of access General access Waiting times Hospitals Issues Convenience/distance to travel General access Patient choice Waiting times Today is an opportunity to learn about services and systems that are designed to support/improve YOUR experiences with access.

10 Access to Social Care Team (ASC) Warrington Borough Council Jackie Sweeney - Team Manager, Access Social Care Lorenzo – Electronic Patient Record System Warrington & Halton Hospitals NHS Foundation Trust Paul Sherry – Clinical Lead WRAG (Warrington Referral Assistance Gateway) Warrington CCG Thom Stokes - Project Lead Healthwatch Warrington Workplan Introduction Debbie Dalby - CEO Today’s Agenda

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