Health & Social Care Diploma & Common Induction Standards WORKSHOP 1 ROLE of the Health & Social Care Worker March 2011

Apprenticeship Award element Achieved by Diploma Health and Social Care Level 2/3 (Workshops and Assessor visits) Certificate in preparing to work in adult social care Level 2/ 3 (Workshops) Employer rights and responsibilities Level 2 (Workshops and independent work with manager) Key skills in Communication- Level 1/2 Test and portfolio developed during workshops Key skills in Application of number- Level 1/2

Workshop topics 201/301; Principles of communication 202/302; Principles of personal development 203/303; Principles of diversity, equality and inclusion in adult social care 204; Principles of safeguarding and protection in health and social care 205/304; Principles for implementing duty of care in health and social care 206; Understand the role of the social care worker 207/305; Understand person-centred approaches in adult social care 208/306; Understand health and safety in social care settings 209/307; Understand how to handle information in social care settings.

Portfolio building; Tasks and assignments set by City and Guilds Observations (By your assessor) Self reflections/Question and answer/ Candidate statements Professional discussion Independent research

Objectives: By the end of the day candidates will be able to: Understand why you should work in ways that are agreed with the employer Understand working relationships in health & social care Understand responsibilities & limits of your relationships with individuals Be able to work in partnership with others March 2011

You and your job. Aims and values. What are the needs of the people you support? Organisation Aims A general statement of what an organisation hopes to achieve Values What an organisation considers important in its work A principle, standard or quality considered worthwhile or desirable, e.g. fairness, equality, upholding people’s rights March 2011

Your role and responsibilities Your job description is a document that gives detailed information about: your job title your work what you will be doing what you are responsible for who you are responsible to. JOB DESCRIPTION JOB TITLE: REPORTING TO: GRADE: RESPONSIBILITIES: March 2011

Your wider responsibilities as a social care worker My role and responsibilities as a social care worker Service user needs Legislation Organisational aims and values GSCC Code of Practice March 2011

Employees have responsibilities • Protect the rights and promote the interests of service users and carers; • Strive to establish and maintain the trust and confidence of service users and carers;   • Promote the independence of service users while protecting them as far as possible from danger or harm; • Respect the rights of service users whilst seeking to ensure that their behaviour does not harm themselves or other people; • Uphold public trust and confidence in social care services; and • Be accountable for the quality of their work and take responsibility for maintaining and improving their knowledge and skills. March 2011

Definitions 1. What is a policy? A policy sets out an organisation’s position on particular issues and offers guidance on what to do. 2. What is a procedure? Procedures give practical guidance on how the policies should be implemented and explain what staff should do in response to a specific situation. March 2011

Why do we have policies and procedures? To explain to employees what they should do in certain situations To explain to employees why they should do certain tasks. Policies and procedures usually reflect national legislation such as on data protection or health and safety, keeping you an your employer working within the law. Version 2

Legislations In pairs; list the legislations you are aware of and any policies or procedures. March 2011

More definitions National legislation Parliamentary laws and guidance provided by the government Organisation’s policies Organisation’s position or approach to a particular issue Organisation’s procedures What staff should do in response to a specific situation Data Protection Act 1998 Confidentiality Locking files away March 2011

Professional Relationships vs. Personal relationships List distinctive differences between Personal and professional relationships. March 2011

The relationship is not an equal one There is an imbalance of power. There is an imbalance of knowledge. The worker is paid to be there. The worker is (usually) just one of many. The employee has a responsibility in line with their job description policies, procedures and legislations. March 2011

Unacceptable actions or behaviour Write down examples of actions or behaviour towards individuals that you support that are unacceptable. March 2011

Unacceptable actions or behaviour Hit someone Swear at them Steal from them Abuse physically, emotionally or sexually. Less obvious might be Making a drink or snack unless invited in someone else’s home. Using the telephone of someone that you support. Influencing decisions about undertaking activities that you don’t enjoy or don’t feel like doing at that time. March 2011

Partnership working Family Members: Colleagues: Other Professionals: To work in partnership to recognise & respect each others knowledge & expertise in relation to the person March 2011