© SMG Health. All rights reserved. Mental Health in the Workplace Beyond your EAP Presented by Ian Shakespeare, CEO, SMG Health October 2015 WHAA National Workplace Health Conference

© SMG Health. All rights reserved. Mental Health: Why Target the Workplace? People issues in the workplace are a subset of those in society Largest cohort of adults in a structured environment Duty of Care and common law requirement for a safe workplace – physically & psychologically Employer acknowledgement that a healthier workplace is a more productive workplace – ROI Increasing interest & focus on mental health

© SMG Health. All rights reserved. Mental Health & Return on Investment Greater understanding of the bi-directional impact of physical & mental health Reduce accidents and LTI’s Reduced absenteeism Reduces presenteeism Greater employee engagement Employer of choice

© SMG Health. All rights reserved. Employee Assistance Programs Began in the USA in 1970’s predominantly as alcohol & other drug programs Initially in-house In Australia, development in the 1980’s as ‘broad-brush’ programs Confidential counselling service for employees (& family members) Referrals: Self, family, workplace, health, professional Utilisation between 1% - 5%

© SMG Health. All rights reserved. Employee Assistance Programs Have become increasingly commoditized Some providers have expanded into broader suite of wellness & organisational development services To a great extent EAP companies are perceived to be ‘just a counselling service’ Increasing concern from employers that many serious mental health issues are not being addressed through their EAP provider EAP’s are generally seen as reactive

© SMG Health. All rights reserved. What are the Workplace Mental Health Options? Counselling services Coaching services Stress hotlines Absenteeism hotlines Manager assist Critical incident / trauma response Mindfulness programs Resilience training Relaxation Yoga Bio-feedback Self help apps Health portals Peer Support Training Wellbeing checks

© SMG Health. All rights reserved. Wellness Program Objectives – Top 5 IMPROVING WORKPLACE SAFETY IMPROVING ENGAGEMENT REDUCING ABSENTEEISM IMPROVING PRODUCTIVITY MAINTAININ WORK ABILITY

© SMG Health. All rights reserved. Top 3 Health Risks Driving Wellness Programs STRESS WORK/LIFE BALANCE PHYSICAL ACTIVITY / EXERCISE

© SMG Health. All rights reserved. Most Prevalent Strategies used to Manage Stress EAP66% Leadership Training 49% Physical Activity46% Stress Awareness Camps44% Establishing flexible work schedules44% Work/life Balance support39% On-line Healthy Lifestyle37% Health Coaching27%

© SMG Health. All rights reserved. Main Components of Wellness Programs Flu Shots Company Challenges Health Portals Health Checks What about Stress?

© SMG Health. All rights reserved. The Future

© SMG Health. All rights reserved. Holistic Health  Integrated  Bidirectional  Multivariate factors determine wellbeing  Innovation  Technology  Promotion  Multi-platform ACCESSIBILITY

© SMG Health. All rights reserved. Case Study Global Technology Company “Healthy Advisor” ACCESS - Multi-platform toll-free SERVICES: -Physician Helpline -EAP -Pregnancy Support -Second Opinion -Disease management -Wellness Coaching -Ask the expert -Legal Line -Financial Advice -Manager Support -Health Portal OUTCOME TRACKING TRIAGE SERVICE - Psychologists REPORTING 24 x 7

© SMG Health. All rights reserved. Model for the Future One stop triage contact centre Issue identification Link to appropriate service Factor in bidirectional impact physical-psychological health Service should not be limited to short term intervention Outcome tracking of all services Benchmark Reporting

© SMG Health. All rights reserved. Building Capability (Resilience) Model EMPLOYEES COMPANY FAMILIES TELEPHONIC TRIAGE ASSESSMENT Multi-platform services ORGANISATION INIVIDUAL SERVICE IMPACT REPORTS RESILIENCE CENTRE OF EXCELLENCE PROMOTION