1. Well-Being at Work, Really? Working towards total worker well-being Nicole Z. Stelter, PhD, LMFT Portfolio Lead, Total Workforce Health Kaiser Permanente HealthWorks & Product Innovation DEPARTMENT NAME PLACEHOLDER (OPTIONAL)

2. 2| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 What you’ll takeaway from today’s webinar: Objectives  Broader definition of “employee wellness”  Understand why individual employee resilience matters  Deeper understanding of impacts to organizational performance  Ideas to get started with your own “well-being program”

3. 3| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Nicole Z. Stelter, PhD, LMFT Webinar Speaker  Kaiser Permanente, HealthWorks & Product Innovation  “Total Workforce Health” Portfolio Lead  20+ years in workforce health, employee benefits and EAPs, organizational psychology and business performance  Research, speaking & publications in leadership development, workforce mental health, disability management and employee assistance programs.

4. 4| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 What does your “wellness” program include:  Physical health – Increase awareness via assessment, e.g. “THA” – Prevention through education, e.g. hypertension & diabetes – Incidental early intervention – Activities, rewards, competitions, e.g. “gaming” approaches – Targeted, e.g. smoking cessation  Mental or emotional health – Similar elements as physical health, but to a lesser extent  How do you know it’s working? Most common… – Participation rates – Claims or visit data Most common program elements and evaluation metrics

5. 5| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Whole Person, Total Health = Well-being  Gallup, 2014: “Well-being Index” – Purpose: liking what you do each day, being motivated to achieve your goals – Social: having supportive relationships and love in your life – Financial: managing your economic life to reduce stress and increase security – Community: liking where you live, feeling safe, and having pride in your community – Physical: having good health and enough energy to get things done daily Taking a broader perspective of your employees and their health

6. 6| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Whole Person, Total Health = Well-being  “Impact & Functioning Index” – Occupational – Financial – Physical Health – Family & relationships – Housing – Legal – Safety – Mental Health – Educational – Spiritual Turning “Wellness” into “Well- being” means looking at the total health and “whole person” of your workforce. Another perspective

7. Employee PurposeSocial FinancialCommunity Physical 7| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Whole Person, Total Health = Well-being Many contexts, many program “targets” Motivated & satisfied with life & job Supportive family, friends, healthy relationships Managing economic stress, empowered Feeling safe and proud, able to find and access services Good health & empowered for self-care You are HERE

8. 8| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 What’s so great about the “well-being” approach? Building greater employee resilience Better outlook Adaptable Less apt to burn-out More productive

9. 9| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Performance Outcomes Organization Team/ Department Individual Employees What’s so great about the “well-being” approach? Building greater organizational resilience

10. 10| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Performance Outcomes Organization Team/ Department Individual Employees What’s so great about the “well-being” approach? Building greater organizational resilience Leadership Organizational Culture HR Infrastructure

11. 11| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 That’s a lot of program! It’s easy to get overwhelmed by context and perspectives  What you might be thinking… – We can’t afford this approach! – We can’t “buy” anything new! – We can’t manage anything more than what we already have!  Good news! – – Your current wellness program is already covering Physical AND – You may already have vendors and programs in place to help cover some of the others!

12. 12| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 How you can get started…  Identify your metrics and “problem areas” – Absenteeism – Occupational injury rates – Disability leaves, modified/temporary duty  Inventory your programs – Wellness – EAP  Assess your organizational culture  Assess your HR infrastructure  Identify any leadership skills gaps Wherever possible, use what you already have!

13. Case Example – employee engagement and turnover interviews suggested concerns around interpersonal dynamics and financial stress. 13| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Leadership and team dynamics training via EAP HR policies build RE: bullying Basic financial wellness via EAP or retirement savings program vendor Wellness program already in place. Incentivized stress management. Organization- wide community service/volunteer ism program

14. 14| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Where to start when you have no programs already in place and no budget  Review your communications strategies – Leadership – Personnel/HR  Get creative around healthy activity initiatives & competitions  Build a mentor or peer support program for skills building: – Team dynamics – Leadership skills – Communications skills Get back to basics and be creative!

15. 15| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016  “Wellness” into “Well-being” means looking at the total health and “whole person” of your workforce.  Leadership, organizational culture & HR infrastructure and communications compounds impact.  Start with what you have, re-focused & with a broadened perspective. Whole Person, Total Health = Well-being

16. 16| © 2011 Kaiser Foundation Health Plan, Inc. For internal use only.June 11, 2016 Nicole Z. Stelter, PhD, LMFT Speaker Contact Info  nicole.z.stelter@kp.org  (818) 515-6489  3100 Thornton Ave, 4 th Floor, Burbank, CA 91354