Tried and trusted An introduction to Exova

1 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour A leader in testing, calibrating and advising Introduction to Exova Exova is one of the world’s leading providers of testing, calibration and advisory services Headquartered in the UK and with an international network of laboratories, we help some of the world’s most respected companies through the provision of mission-critical services We support our customers to bring new products to market and to ensure that quality is maintained through their production processes and supply chains We also help ensure that major infrastructure projects meet exacting quality and performance standards Our teams of experts and our values of teamwork, innovation, performance and integrity mean that our customers can rely on us to deliver their most technically demanding assignments Our laboratories are connected by industry-leading systems and processes ensuring that we deliver high quality services, on time and at competitive prices As a business which is listed on the Main Market of the London Stock Exchange and which carries numerous external accreditations and approvals, our customers can rest assured that our business has adopted some of the highest standards of governance Our reputation and our people are our brand and we invest continuously to ensure that we remain at the forefront of our industry

2 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Working safely Introduction to Exova Group HSEQ policy ­Priority item for Management team – first point on every Board, Executive and Management Team meeting agenda ­Group-wide standards based auditing system covering 24 HSE topics including leadership, management systems and workplace environment Continuous operational improvement programme ­31% improvement in LWDI performance since 2012 ­Standardisation – “Reviewing what we do now” ­Improvement – “Looking at what we can do better going forward” ( e.g. learning from proactive and reactive incidents) ­HSE Steering Group committed to best practice sharing across regions / business units ­HSE strategy and road map setting out the main objectives and targets for the Group and updated regularly FOCUS ON SAFETY IN ALL THAT WE DO Lost Work Day Incidents Proactive Incident Reports

3 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Supporting your needs Introduction to Exova Environmental Add linking graphic to underline how capabilities work to the customer sectors. KEY CUSTOMER SECTORS KEY TECHNICAL DISCIPLINES Aerospace Oil & Gas and Industrials Construction Fire and Building Products Transportation Food and Pharmaceuticals Environmental Polymers and composites Corrosion and protection Metal technology Fire Structures and systems Calibration Chemistry and microbiology c. 25,000 customersc. 4,400 experts 142 laboratories and offices in 31 countries More than 90 years’ experience

4 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Tried and trusted Introduction to Exova We conducted a range of destructive and non-destructive testing on composite materials to help Airbus and its supply chain bring the A350 to the skies We undertook a programme of advanced corrosion testing to help Maersk safely extract gas from its North Sea Culzean Field Development Project We conducted extensive material and environmental testing programmes on major construction projects including Dubai’s Metro System and Burj Khalifa Tower We provide extensive materials testing programmes as part of a Long Term Agreement with SAAB We ensure public safety by delivering fire engineering solutions to mass transit locations including Heathrow Terminal 5 and Ferrari World in Abu Dhabi We provide fire testing programmes for the latest Hitachi Class 800 high speed trains Vestas, the world’s leading manufacturer of wind turbines, outsourced its calibration needs to Exova

5 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour 1 A connected world of expertise Introduction to Exova Americas Aerospace, Defence, Oil & Gas and Industrials, Fire, Building Products, Certification, Pharma, Environmental, Food, Transportation, Calibration Europe Aerospace, Defence, Oil & Gas and Industrials, Fire, Building Products, Certification, Pharma, Environmental, Food, Transportation, Calibration Rest of World Oil & Gas and Industrials, Construction, Fire, Certification, Environmental, Food No. of Exova laboratories # Total laboratories and offices: 39 Total labs: 62 Total labs: 19 Total laboratories and offices: 79 Total laboratories and offices:

6 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Selected Customers Aerospace Oil & Gas and Industrials Fire and Building Products Transportation Calibration Health Sciences Middle East Supporting world-class customers Introduction to Exova

7 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Building long term relationships Introduction to Exova We build very long term relationships with our clients, essentially becoming an extension of their own production and development processes We understand the importance of delivering accurate results, on time, often to demanding timescales We meet regularly with our clients to ensure we are meeting their needs and investing to meet their future requirements For larger accounts, who often have needs across multiple countries, we appoint Account Managers to act as single points of contact We use Net Promoter Score® tracking to benchmark our service performance and facilitate continuous improvement Our Group-wide Customer Management and Lab Performance systems allow us to forecast the demand for our services, keep track of new customer requirements and monitor the quality of delivery in each of our laboratories

8 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Introduction to Exova NPS ® (Net Promoter Score®) is based on a method developed by Prof.Fred Reichheld at Bain Consulting and implemented by leading enterprises across the world Customers are asked a key question ‘How likely are you to recommend Exova’ based on a 10 point scale Customers are also asked a series of short closed and open ended questions to ensure quality service is being delivered consistently Each piece of feedback is shared throughout senior management and lab teams and is used to ensure ISO compliance The overall high score tells us that Exova has a large percentage of customers actively promoting the Exova brand and are likely to remain loyal to Exova in the future Our overall score of +38 is high for a B2B service provider (average results between )* – our customers also rate us over 20 points above our competitors We have seen a 4 point improvement in NPS® scores in 2014 versus 2013, this means where issues have been spotted we are working to improve customer satisfaction Our reputation and technical expertise are recognised, but it is speed of service and on time delivery that are most important to our customers OverviewRanking of NPS® against Competitors Listening to customers METHOD RESULTS PROMOTER PASSIVE DETRACTOR EXOVA + 38 COMPETITORS + 12 Base of respondents = 3,000, collected * Inavero Inc, 2014

9 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Quality assured We follow exacting quality standards that ensure we deliver accurate, reliable results We operate in accordance with applicable national and international standards Where appropriate, our laboratories comply with ISO/IEC In addition, we hold EN (ISO/IEC Guide 65) and ISO/IEC for the certification and inspection services we provide Our laboratories are independently audited on a regular basis and hold a wide range of accreditations and customer specific approvals Introduction to Exova Representative Accreditations Representative Approvals 39 accreditations 60 customer approvals 65 internationally-recognised standards held 60 customer-specific approvals

10 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Oil & Gas Transportation

11 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Pharmaceuticals Food safety & integrity

12 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Environmental Transport & Construction

13 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Building Products & Fire

14 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Calibration Introduction to Exova

Aerospace at a glance

16 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Aerospace at a glance Introduction to Aerospace

17 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Our Segments Introduction to Aerospace

18 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Our Testing Introduction to Aerospace

19 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour What we do Tension & compression testing Multi-axis fracture mechanics Composite materials tests NDT for turbine & airframe parts Advanced machining Static, physical & fatigue testing Chemical analysis High temperature creep & stress rupture Structural testing at high load Introduction to Aerospace

20 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY. 20 Metallic testing Introduction to Aerospace Tensile Hardness Fatigue (HCF, LCF, TMF) Fracture Toughness Fatigue Crack Propagation & Crack Growth Non-Destructive Testing Testing in Controlled Environment Impact Creep Strain and Stress Rupture Macro and Microscopy Metallography

21 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY. 21 Composite materials testing Introduction to Aeropace Tensile Compression, CAI Shear, Bearing Flexure Instrumented Impact by Drop Weight Fatigue DMA, DSC, TMA Chemical Analysis NDT Composite Repair

22 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Aerospace Introduction to Aerospace Bending Bending and Torsion Impact Shear stress due to trans- verse shear and torsion Compression due to bending, stability, static strength, corrosion resistance High local loads Hoop stress Impact Shear stress Hoop stress and longi- tudinal stress Longitudinal stress Static/residual strength Crack growth Upper skin: Compression/stability Lower skin: Tension/crack growth

23 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Aerospace Engine Bird impact, erosion and ice buildup Hoop stresses High strength, high temperature, low cost combustor casings. Outer gas path, Contaiment system and engine mounting system Inertial and thermal stresses High loads Vibration High temperature, low weight Heat-resistant coatings. high strenght to ensure mechanical intergrity Corrosion Robust, low cost, compressor sealing systems. Cycling loading Noise Reliability Efficiency Emissions Introduction to Aerospace

24 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Drivers and challenges for testing  Safety  Regulation/Legislation –Airworthiness (e.g. CS-25) –Environment  Performance –Structural, aerodynamic and powerplant –Optimised material properties, new materials –Manufacturing capability, new processes  Cost –Minimised recurring cost –Maximise effectiveness of non-recurring cost –Reduce product development cycle –Reduced manufacturing cycle time Introduction to Aerospace

25 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Introduction to Aerospace Development & Certification Test Pyramid

26 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour Accompaniment Development Time-line Time to perform Tests Fabrication – Test Preparation Definition - design Test Exova accompany you along your product certification process ~6 months ~10 months ~15 months ~24 months Component Sub -Component Elements Coupons Pre-concept Concept Detailed Design Fabrication Assembly Flight Test EIS Certification Introduction to Aerospace

27 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour NADCAP Materials, Non-Metallic and Non-Destructive Testing, Heat Treating ISO/IEC 17025, General Requirements for the competence of Testing and Calibration Laboratories National accreditations (UKAS, COFRAC, etc…) Additional Prime Approvals: Quality standards and accreditations Airbus Boeing Bombardier Cessna Embraer GE Aviation Goodrich Aerostructures Gulfstream Hamilton Sundstrand Hawker Beechcraft Honeywell Aerospace Lockheed Martin MD Helicopters Messier-Bugatti-Dowty Mitsubishi Materials MTU Aero Engines Northrop Grumman Parker Aerospace Pratt & Whitney Robinson Helicopter Rolls Royce UK 1 Rolls Royce Deutschland 1 Rolls Royce Indianapolis Sikorsky Helicopters Snecma Turbomeca Volvo Aero Introduction to Aerospace

28 INNOVATION. TEAMWORK. PERFORMANCE. INTEGRITY Map Colour A Global Customer Base – Over 2000 Clients Introduction to Aerospace

Central Enquiries: t: +44 (0) e: Exova Aerospace Brochure Your Contact: Eric Nolleau Sales Executive Aerospace Europe m: +44 (0) e: