 2015 Intercultural Services | Standard Modules Since 1994 Intercultural Services offers Cultural Intelligence to help companies  Attract and integrate culturally diverse talent efficiently  Cultivate and develop cross-cultural (leadership) competencies  Boost the collaboration between culturally diverse employees  Tap into the creativity and innovation potential of intercultural teams  Resolve intercultural conflicts between team members  Communicate and negotiate successfully with international partners  Improve relocation competencies of international assignees  Strengthen and grow business in unfamiliar markets Cultural Intelligence Key to Success in a global World CONSULTING TRAINING PROJECTS

 2015 Intercultural Services | Standard Modules Intercultural Communication: How do you communicate? Today, many of our business partners do not share our own cultural background. To communicate successful with employees and business partners from around the world, we need to be better aware how culture influences not only our perception, but also shapes our communication and negotiations pattern and strategies. This workshop gives participants the opportunity to become more aware of their own cultural values and attitudes, to learn about cross-cultural communication processes, and to enhance their intercultural awareness and competencies. Objectives: Understand the principles of communication and how culture impacts communications and interactions Reflect on individual versus culturally expected communication styles Assess and adapt communication competencies with the help of our intercultural tool box Intercultural Communication: How do you communicate? Today, many of our business partners do not share our own cultural background. To communicate successful with employees and business partners from around the world, we need to be better aware how culture influences not only our perception, but also shapes our communication and negotiations pattern and strategies. This workshop gives participants the opportunity to become more aware of their own cultural values and attitudes, to learn about cross-cultural communication processes, and to enhance their intercultural awareness and competencies. Objectives: Understand the principles of communication and how culture impacts communications and interactions Reflect on individual versus culturally expected communication styles Assess and adapt communication competencies with the help of our intercultural tool box What do employees need to know before going abroad? Before going abroad it is always helpful to learn about the host country's history, politics, economy and customs. Thanks to the Internet it is simple to find up-to-date information (see also our Culture Links). However, cultural self-awareness and cross-cultural competencies are crucial to interact successfully with people from unfamiliar cultures, and can’t quite as easily be learned online. Awareness of one’s own cultural background and knowledge about the complexity of the cross-cultural transition process, can greatly help minimize the potential for misunderstandings, disappointments and conflicts, thus strengthening communication and negotiation skills across borders. Objectives: Better understand the complexities of any cross-cultural journey Tips and tools on how to prepare optimally for a sojourn abroad Discuss concerns and expectations, network What do employees need to know before going abroad? Before going abroad it is always helpful to learn about the host country's history, politics, economy and customs. Thanks to the Internet it is simple to find up-to-date information (see also our Culture Links). However, cultural self-awareness and cross-cultural competencies are crucial to interact successfully with people from unfamiliar cultures, and can’t quite as easily be learned online. Awareness of one’s own cultural background and knowledge about the complexity of the cross-cultural transition process, can greatly help minimize the potential for misunderstandings, disappointments and conflicts, thus strengthening communication and negotiation skills across borders. Objectives: Better understand the complexities of any cross-cultural journey Tips and tools on how to prepare optimally for a sojourn abroad Discuss concerns and expectations, network

 2015 Intercultural Services | Standard Modules United States of America: Truly a well-know culture? Today American music, movies and products can be found almost anywhere, even in some very remote locations around the globe. Additionally, an ever-growing number of people speak (at least some) English. Therefore many foreigners expect to have relatively few problems moving to the U.S. and adapting to a ‘well-know’ culture. In reality, the integration remains quite difficult, and more often than not rather frustrating for the majority of expats and immigrants. This workshop helps identify cultural differences and potential stumbling blocks, weigh individual expectations, and develop personal strategies for an efficient and satisfying transition. Objectives:  Learn about American culture(s)  Develop individual strategies to manage culture shock  Discuss expectations and concerns, network United States of America: Truly a well-know culture? Today American music, movies and products can be found almost anywhere, even in some very remote locations around the globe. Additionally, an ever-growing number of people speak (at least some) English. Therefore many foreigners expect to have relatively few problems moving to the U.S. and adapting to a ‘well-know’ culture. In reality, the integration remains quite difficult, and more often than not rather frustrating for the majority of expats and immigrants. This workshop helps identify cultural differences and potential stumbling blocks, weigh individual expectations, and develop personal strategies for an efficient and satisfying transition. Objectives:  Learn about American culture(s)  Develop individual strategies to manage culture shock  Discuss expectations and concerns, network What are the Challenges of local and global HR Management? Companies with local and global HR Management aim to balance regional and global requirements with efficiency and cost saving objectives. Due to the complex context in which “glocal” HR operates there is a high risk for cultural misunderstandings, inefficiency and managerial missteps. Raising awareness about the structural context and cultural differences can help avoid pitfalls and prevent cross-cultural (mobility) issues. Workshop participants will explore their company’s context and reflect on their role as cross-cultural HR Manager. They will learn about cross-cultural leadership competencies and mobility issues. Objectives: Learn about the context of local and global HR management Analyze organizational culture and identify a global (HR) manager profile Recognize potential optimizations for the company’s “glocal” HR management What are the Challenges of local and global HR Management? Companies with local and global HR Management aim to balance regional and global requirements with efficiency and cost saving objectives. Due to the complex context in which “glocal” HR operates there is a high risk for cultural misunderstandings, inefficiency and managerial missteps. Raising awareness about the structural context and cultural differences can help avoid pitfalls and prevent cross-cultural (mobility) issues. Workshop participants will explore their company’s context and reflect on their role as cross-cultural HR Manager. They will learn about cross-cultural leadership competencies and mobility issues. Objectives: Learn about the context of local and global HR management Analyze organizational culture and identify a global (HR) manager profile Recognize potential optimizations for the company’s “glocal” HR management

 2015 Intercultural Services | Standard Modules International Assignment Management: Why do expats still have problems abroad? Recent research (Right Management 2013) shows 42% of international assignees worldwide terminate their assignment early. Additionally, the overall performance of employees’ on assignments is too often below par; almost every second (30- 50%) assignee abroad is ineffective and inefficient (Blom & Meier 2004). Since most international companies have well- defined assignment policies and processes in place these numbers are rather flabbergasting. This workshop helps IAM staff understand assignees’ motivations for accepting assignments and the challenges the expats face abroad, this will help IAM staff better support their clientele. Objectives: Identify the structural framework (employer's and employee's perspective) Develop understanding for the complexity of the acculturation and integration process Identify potential improvement areas in the assignment management process International Assignment Management: Why do expats still have problems abroad? Recent research (Right Management 2013) shows 42% of international assignees worldwide terminate their assignment early. Additionally, the overall performance of employees’ on assignments is too often below par; almost every second (30- 50%) assignee abroad is ineffective and inefficient (Blom & Meier 2004). Since most international companies have well- defined assignment policies and processes in place these numbers are rather flabbergasting. This workshop helps IAM staff understand assignees’ motivations for accepting assignments and the challenges the expats face abroad, this will help IAM staff better support their clientele. Objectives: Identify the structural framework (employer's and employee's perspective) Develop understanding for the complexity of the acculturation and integration process Identify potential improvement areas in the assignment management process Cross-cultural Team Building and Conflict Management Today many teams comprise individuals from diverse cultural backgrounds. These mixed teams have been shown to outperform homogenous teams by a significant margin, and to be very efficient on long-term projects. However, without training on problem-solving tasks they do tend to underperform homogenous teams. Obviously, in mixed teams the potential for misunderstanding without solid conflict management skills grows exponentially. Our workshop helps team members raise their awareness of cultural differences, uncover conflict potential within the team, and develop strategies to resolve or prevent future conflicts. Objectives: Understand key risk and success factors of multicultural teams Learn about cultural differences and cross-cultural communication Identify the teams culture-related conflict potential and develop common strategies Cross-cultural Team Building and Conflict Management Today many teams comprise individuals from diverse cultural backgrounds. These mixed teams have been shown to outperform homogenous teams by a significant margin, and to be very efficient on long-term projects. However, without training on problem-solving tasks they do tend to underperform homogenous teams. Obviously, in mixed teams the potential for misunderstanding without solid conflict management skills grows exponentially. Our workshop helps team members raise their awareness of cultural differences, uncover conflict potential within the team, and develop strategies to resolve or prevent future conflicts. Objectives: Understand key risk and success factors of multicultural teams Learn about cultural differences and cross-cultural communication Identify the teams culture-related conflict potential and develop common strategies