1.  2016 Intercultural Services | About us Culture Matters Numerous studies have highlighted the many levels cultural intelligence is crucial for business success. Language meaning (determined by the cultural context not just words) Products products, packaging, color and shape, instructions, etc. Marketing audiovisuals, layouts, greetings, humor, connotations, etc. Operations work schedules, benefits, incentives, employee’s motivation, etc. Organization structures, policies, procedures, leadership styles, etc. Culture’s impacts Companies’ CONSULTING TRAINING PROJECTS In today’s diverse world companies need to ➤ Integrate cultural factors in all policies, processes, and communications ➤ Develop the workforce’s cross-cultural (leadership) competencies www.InterculturalServices.com

2.  2016 Intercultural Services | About us to help companies  attract and integrate culturally diverse talent efficiently  cultivate and develop cross-cultural (leadership) competencies  boost the collaboration between culturally diverse employees  tap into the creativity and innovation potential of intercultural teams  resolve intercultural conflicts between team members  communicate and negotiate successfully with international partners  improve relocation competencies of international assignees  strengthen and grow business in unfamiliar markets Your Key to Success in a global World www.InterculturalServices.com Cultural Intelligence

3.  2016 Intercultural Services | About us Our Intercultural Services Assessments of socio-cultural context in which employees, clients and business partners interact Design, development and implementation of cross-cultural projects (e.g. strategies, processes, structures and networks) Support for staff involved in cross-cultural business negotiations or international assignments Support with the selection of assignees working across cultures Development of customized intercultural training materials Organization of fun cross-cultural team events Customized intercultural presentations, lectures and workshops For more information about our standard modules download our workshop brochure. www.InterculturalServices.com

4.  2016 Intercultural Services | About us Our Standard Modules  Intercultural Communication: How do you communicate?  What do Assignees need to know before going Abroad?  Culture Key in Diversity & Inclusion  Cross-cultural Team Building and Conflict Management  Global Manager: What skills do I need?  United States of America: Truly a well-known culture?  What are the Challenges of Local and Global HR management?  International Assignment Management: Why do expats still have problems abroad? For more information about our standard modules download our workshop brochure. Fields of Expertise Cross-cultural Communication Skills Global Leadership Competencies Culture Change Management Intercultural Conflict Management Onboarding across Cultures Cross-cultural Relocation Competencies Cultural Aspects of Diversity & Inclusion Team-building across Cultures Fields of Expertise Cross-cultural Communication Skills Global Leadership Competencies Culture Change Management Intercultural Conflict Management Onboarding across Cultures Cross-cultural Relocation Competencies Cultural Aspects of Diversity & Inclusion Team-building across Cultures www.InterculturalServices.com

5.  2016 Intercultural Services | About us Company Intercultural Services helps optimize your company’s cross-cultural processes and boost the workforce’s intercultural (Leadership) competencies. The founder of Intercultural Services, Claude Koehl is an internationally acclaimed consultant, speaker and trainer. Her multi-cultural and polyglot background (French, German Italian, English, Swiss German, Spanish) as well as her passion for cross-cultural topics are at the heart of the company’s success. Claude Koehl received her Master in Social Psychology from the University of Zurich in Switzerland, and holds post-graduate degrees in Health Promotion (University of Lausanne), Human Capital and Organizational Development (University of Applied Sciences Northwestern Switzerland), as well as a Teaching Degree (University of Zurich). She keeps up to date by lecturing at universities like the Swiss Institute for Business Administration and the University of Applied Sciences and Arts Northwestern Switzerland. Intercultural Services works exclusively with qualified contractors (e.g. trainers, translators, interpreters) from around the world, who are dedicated to building bridges across cultures. www.InterculturalServices.com

6.  2016 Intercultural Services | About us Testimonials Thank you for the great presentation and team training you provided last Friday. Attendees enjoyed it a lot, and I received very positive feedback from all participants. Intercultural Services has done an outstanding job throughout, thank you for your effort and professionalism. HR Director, Zurich Your presentation was very inspiring, and I loved the examples given. This workshop will stay with me for a long time and help me negotiate better with my foreign business partners. Transferee from India Intercultural Services was really helpful to me, they were there from start to end, and they gave me the support and tools needed to manage my relocation successfully. Transferee from China Intercultural Services has done an outstanding job throughout, thank you for your effort and professionalism. HR Director, San Diego www.InterculturalServices.com

7.  2016 Intercultural Services | About us Take the Organizational Culture Test If the answer to any of the following questions is in the affirmative, your company will profit greatly from developing the workforce's intercultural (leadership) competencies and foster it’s cross-cultural diversity management. Yes Difficulties working with foreign language speaking staff, clients, or business partners?  High number of difficult or rather inefficient international assignments?  High absenteeism rates show a correlation to specific cultural communities?  Inappropriate content circulating within the company (e.g. ethnic, racial slurs or jokes)?  Insufficient development of new ideas or marketing strategies by heterogeneous teams?  Insufficient integration / participation of employees from unfamiliar cultures?  Low upward mobility rates show a correlation to specific cultural communities?  Number of (internal or external) grievances high for specific cultural communities?  Personnel recruitment / turnover rates correlate to specific cultural communities?  Rate of discrimination complaints high in employee groups from unfamiliar cultures?  Unfavorable company image in specific cultural markets?  Unsatisfactory penetration of culturally unfamiliar market segments and channels?  Unsatisfactory productivity in teams with heterogeneous employee mix?  www.InterculturalServices.com

8.  2016 Intercultural Services | About us Since 1994 Intercultural Services offers Cultural Intelligence to help companies  Attract and integrate culturally diverse talent efficiently  Cultivate and develop cross-cultural (leadership) competencies  Boost the collaboration between culturally diverse employees  Tap into the creativity and innovation potential of intercultural teams  Resolve intercultural conflicts between team members  Communicate and negotiate successfully with international partners  Improve relocation competencies of international assignees  Strengthen and grow business in unfamiliar markets Your Key to Success in a global World Why Culture Matters Numerous studies have highlighted just how crucial cultural intelligence is for business success. In today’s globalized world companies need to ➤ implement specific measures and processes to work productively, efficiently and profitably ➤ nurture cross-culturally competent leaders and employees to create, develop and bring to market innovative products and services for an increasingly diverse clientele Intercultural Services can help optimize your company’s cross- cultural processes and boost your workforce’s intercultural (Leadership) competencies. Language Meaning is determined by the cultural context (not just the words) Products (actual products, packaging, color and shape, instructions, etc.) Marketing (audiovisuals, layouts, greetings, humor, connotations, etc.) Operations (work schedules, benefits, incentives, employee’s motivation, etc.) Organization (structures, policies, procedures, leadership styles, etc.) Culture impacts CONSULTING TRAINING PROJECTS

9.  2016 Intercultural Services | About us The Company Intercultural Services works exclusively with qualified contractors (e.g. trainers, translators, interpreters) from around the world, who are dedicated to building bridges across cultures. The founder of Intercultural Services, Claude Koehl is an internationally acclaimed consultant, speaker and trainer. Her multi-cultural and polyglot background (French, German Italian, English, Swiss German, Spanish) as well as her passion for cross-cultural topics are at the heart of the company’s success. Claude Koehl received her Master in Social Psychology from the University of Zurich in Switzerland, and holds post-graduate degrees in Health Promotion (University of Lausanne), Human Capital and Organizational Development (University of Applied Sciences Northwestern Switzerland), as well as a Teaching Degree (University of Zurich). She keeps up to date by lecturing at universities like the Swiss Institute for Business Administration and the University of Applied Sciences and Arts Northwestern Switzerland. Testimonials Thank you for the great presentation and team training you provided last Friday. Attendees enjoyed it a lot, and I received very positive feedback from all participants. Intercultural Services has done an outstanding job throughout, thank you for your effort and professionalism. HR Director, Zurich Your presentation was very inspiring, and I loved the examples given. This workshop will stay with me for a long time, and help me negotiate with my foreign business partners. Transferee from India Intercultural Services was really helpful to me, they were there from start to end, and they gave me the support and tools needed to manage my relocation successfully. Transferee from China

10.  2016 Intercultural Services | About us Our Services Assessments of socio-cultural context in which employees, clients and business partners interact Design, development and implementation of cross-cultural projects (e.g. strategies, processes, structures and networks) Support for staff involved in cross-cultural business negotiations or international assignments Support with the selection of assignees working across cultures Development of customized intercultural training materials Organization of fun cross-cultural team events Customized intercultural presentations, lectures and workshops Our standard Modules  Intercultural Communication: How do you communicate?  What do Assignees need to know before going Abroad?  Culture Key in Diversity & Inclusion  Cross-cultural Team Building and Conflict Management  Global Manager: What skills do I need?  United States of America: Truly a well-known culture?  What are the Challenges of Local and Global HR management?  International Assignment Management: Why do expats still have problems abroad? For more information about our standard modules download our workshop brochure. Our Fields of Expertise Cross-cultural Communication Skills Global Leadership Competencies Culture Change Management Intercultural Conflict Management Onboarding across Cultures Cross-cultural Relocation Competencies Cultural Aspects of Diversity & Inclusion Team-building across Cultures Our Fields of Expertise Cross-cultural Communication Skills Global Leadership Competencies Culture Change Management Intercultural Conflict Management Onboarding across Cultures Cross-cultural Relocation Competencies Cultural Aspects of Diversity & Inclusion Team-building across Cultures