1 Improving Services and Performance Toolkit for Effective Front- line Services to Youth Module Seven: Evaluation/Measuring Outcomes

2 Module Seven Objectives Understand the importance of evaluation/measuring outcomes Connect evaluation tools to the short and long-term goals and objectives of the youth served Be aware of tools that help case managers efficiently manage a case load

3 Purpose of Evaluation Vital for: - Organizational planning - Continuous improvement of services - Assessment of cost effectiveness Measures how young people are benefiting from case management

4 Purpose of Evaluation, Continued: Evaluation and MIS should relate directly back to the short and long-term goals and objectives set out in each young person’s case plan and enable the case manager to measure success Identifies areas for institutional change or the need for changes in the case management system

5 Tools Monthly/quarterly progress reports - Agency reports - Individual case manager reports Analysis of use of services - Quality assurance teams Case file review check list Customer satisfaction survey results Focus Groups See Examples in Manual

Outcome Measurements Numeracy/Literacy30% Placement in Education or Employment 68% Attainment of a Degree or Certificate 65% 6