ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Communication between the States: Hello. Can You Hear Me Now?

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Presenting  Moderator:Lisa Bender  Speaker:Jay Butler  Speaker:Kesha Rodriguez  Speaker:David M. Broselli

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina AGENDA  Describe the tools all states can utilize for effective communication. o Current Technology o States’ Websites o o Call Centers  Discuss developing partnerships with Border States

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Presenting JAY BUTLER STATE TECHNICAL SUPPORT OCSE FEDERAL PARENT LOCATOR SERVICE

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina OCSE Tools  Intergovernmental Reference Guide (IRG)  Child Support Enforcement Network (CSENet)  Query Interstate Cases for Kids (QUICK)  Interstate Case Reconciliation (ICR) Project  Electronic Document Exchange (EDE)

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Intergovernmental Reference Guide (IRG) o General/State/Tribe- at-a-Glance o Reciprocity o Age of majority o Statutes of limitations o Support details o Income withholding o Paternity o Support order establishment o Support enforcement o Modification and review/adjustment o Lump sum payments o Insurance match  State and Tribal Profiles

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Intergovernmental Reference Guide (IRG)  Location and Addresses o State contact data  Regional  County o Tribal contact data  Names, addresses, telephone numbers  Fax numbers and addresses  Tribal Address Types: Tribal Office 1 o Central and regional OCSE office contact data o International contact data

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Child Support Enforcement Network (CSENet)  Child Support Enforcement Network (CSENet) o A batch interstate communication tool that sends information through the use of standardized transactions. o Levels of automation vary by state o Automated case narrative entries o Automated updates to some fields o All states use CSENet to some extent

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina CSENet Benefits  Requests for  Two-state case actions  Assistance with one-state case actions  Locate requests  Provision of  Case status  Unsolicited case action updates  Free-form text information

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Query Interstate Cases for Kids (QUICK)  Real-time access to other states’ data  Single case  Other state’s case ID required  View  Participants  Financial data  Case activities  Worker contact information  Use of standard data elements

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina QUICK Benefits  Provides a snapshot of information o Without contacting the other state’s worker o Allows more expeditious case processing o Data used in court appearances o Interstate case reconciliation  FCR Query function  Who has a case with a shared participant?  Can I access their case through QUICK?

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Interstate Case Reconciliation (ICR)  Provides user with: o Case ID for other state o Verified SSNs o Other state’s case status o Contact information  Case synchronization can lead to: o Better service to families o Increased performance measures o Increased communication via QUICK and CSENet o Case closure

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Case Discrepancies Identified by the ICR  Incorrect case ID’s for other state  Open interstate case matches to a closed case in the other state  Verify SSN o No SSN for the case participant when other states is verified o SSN does not match SSN of the other state  Case cannot be found in other state’s ICR extract file

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Electronic Document Exchange (EDE)  A secure document exchange  Standard documents and forms o Child support documents o Uniform Interstate Family Support Act (UIFSA) forms electronically  -current standard of 22 imaged documents  -forms can be exchanged

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Electronic Document Exchange (EDE)  Provides for o Requests of specific documents from other states o Forwarding of unsolicited documents such as UIFSA transmittals  Imaging systems can be state or county based  Multiple image file formats are available

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Intergovernmental Resources  CSENet Interface Guidance Document Version 8.0  guidance-document guidance-document  QUICK User's Guide Version 8.0   Intergovernmental Reference Guide   Interstate Case Reconciliation User Guide Version 13.1  reconciliation-user-guide reconciliation-user-guide  EDE Help Desk:  

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Reminder  OCSE- IRG o Provides phone number and addresses  Direct contacts or Call Center information o Links to state webpages  Some state webpages have links to the Paternity Opportunity Program

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Questions  Does your state have any limitations utilizing this technology?  Are your staff trained to use all the tools discussed?

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Contact Information: Jay Butler State Technical Support Liaison OCSE Federal Parent Locator Service Tel:

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Presenting Kesha Rodriguez, Program Specialist USDHHS/OCSE - New York Region David M. Broselli, Assistant Chief FAMILY PRACTICE DIVISION ADMINISTRATIVE OFFICE OF THE COURTS STATE OF NEW JERSEY

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Communication is the key to  Improving staff performance  Improving customer service  Establishing creative partnerships  Updating staff on changes to Federal/State intergovernmental policies  Providing technical assistance to improve overall State performance and meet Regional goals

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina A Border County Meeting  Is a condensed version of the former Bi- Regional Interstate Meetings  Developed regionally to address states specific needs

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Meeting Benefits  Networking for interstate case workers  Update on Federal policy and/or program changes  Open discussion o address case specific issues o concerns between the two jurisdictions

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Meeting Outcomes  Improved communication with state counterparts  Increased willingness to collaborate.  Improved collections and performance  Direct networking exchange

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Recommendation Become a meeting host o Contact state officials o Contact regional officials

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina  Originally a Wisconsin, Illinois and Indiana Border Project  Electronic sharing of information  List of contacts only available to members  Contract requires availability to other members National Child Support Communication Forum

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Who to Call  Call Center for case based issues o Be detailed o Have case number and questions ready o Create your message trail  Central Registry - If attempts to contact other state fail

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Contact Information: Kesha Rodriguez, Program Specialist USDHHS/OCSE - New York Region Tel: ext  David M. Broselli, Assistant Chief NJ Judiciary - Family Practice Division Tel:

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Questions  Does your state have any projects similar to a Border Project?  Who has opportunities in your agency to develop professionally?

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina REVIEW  Current Technology o OCSE Website o IRG o States Homepages o State Services Portal o QUICK o EDE o CSENeT o Call Centers  Creative Partnerships o Border Projects o National Child Support Communication Forum o Networking o Conferences

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Thank You Please remember to complete the session evaluation