1. California Department of Child Support Services: An Overview California Department of Child Support Services: An Overview

2. Program Overview Program Overview DCSS Organizational Overview DCSS Organizational Overview DCSS Program Role DCSS Program Role Strategic Plan Strategic Plan California Central California Central

3. Today’s Child Support Program 1.6 Million Cases 1.6 Million Cases $2.3 Billion in collections $2.3 Billion in collections State Administered and locally delivered services through 52 agencies State Administered and locally delivered services through 52 agencies Single statewide system Single statewide system High Current Assistance Population High Current Assistance Population

4. Today’s Child Support Program All state level functions at DCSS All state level functions at DCSS Local and regional agencies deliver services Local and regional agencies deliver services Single Statewide system implementation complete; focus on performance Single Statewide system implementation complete; focus on performance Current Support – 53.4% +33.5% Current Support – 53.4% +33.5% Collections – $2.3 Billion +35% Collections – $2.3 Billion +35% Funded through FFP, federal incentives and State General fund Funded through FFP, federal incentives and State General fund

5. Today’s Child Support Program Statewide Call center and regional call centers Statewide Call center and regional call centers Innovation in LCSAs and shared statewide Innovation in LCSAs and shared statewide The partnership between state and counties provides for effective collaboration The partnership between state and counties provides for effective collaboration Strategic Plan for 2010-2014 is set Strategic Plan for 2010-2014 is set

6. National FFY 2009 *California FFY 2009 * National Data for FFY 2009 is Preliminary

7. Program Successes Revenue stabilization provides funding to conduct Early Intervention Revenue stabilization provides funding to conduct Early Intervention LCSAs are leveraging CSE and ECSS to do business differently LCSAs are leveraging CSE and ECSS to do business differently Passed FFY 2009 Data Reliability Audit Passed FFY 2009 Data Reliability Audit Building strong relations with interface partners, social services and health services Building strong relations with interface partners, social services and health services

8. Our Challenges Impact of recession on California Impact of recession on California –Rate of Unemployment is 12.4% –Some California counties have unemployment rates in excess of 20% –Welfare caseload has increased by 15% 25% of families are aided in some counties 25% of families are aided in some counties –Requests for review and adjustment of orders increasing significantly

9. Our Challenges Impact of recession on collections Impact of recession on collections –Reduction in Wage Withholding -6.2% –Increase in Unemployment +118% (SFY08/09) –CA intercepts 25% of UIB Intercept likely does not cover current support obligation Intercept likely does not cover current support obligation –Significant decrease in liens -64% (SFY08/09) Last two years decrease from $50M to $7M Last two years decrease from $50M to $7M –State Tax Intercepts -27%

10. Our Challenges Program Constraints Today Program Constraints Today –Budget realities –Cost effectiveness –How to make best use of program resources –Judicial process, efficiencies and costs –High guideline amounts particularly for low income obligors –Inability to easily provide full service to non IV-D –IV-A and IV-E data exchange and processes

11. DCSS Organization Executive Office Executive Office Administration Division Administration Division Child Support Services Division Child Support Services Division Operations Division Operations Division Technology Services Division Technology Services Division CCSAS Project CCSAS Project

12. Executive Office – Juney Lee, Chief Deputy Director Office of Legal Services Office of Legal Services Regional Administrators Regional Administrators Office of Executive Programs Office of Executive Programs Office of External Affairs and Legislation Office of External Affairs and Legislation Office of Payment Management and Interstate Services Office of Payment Management and Interstate Services

13. Administrative Services - Mark Beckley Budgets and contracts Budgets and contracts Facilities and procurement Facilities and procurement Personnel and business support Personnel and business support Financial accounting, fiscal management Financial accounting, fiscal management

14. Child Support Services – Bill Otterbeck Policy and regulations Policy and regulations Data and performance analysis Data and performance analysis Quality assurance Quality assurance Statewide training Statewide training Paternity opportunity Paternity opportunity Compromise of arrears Compromise of arrears

15. Operations – Robert Jones Centralized enforcement Centralized enforcement –Full collections –Employer data quality Statewide customer service Statewide customer service –Call center for full collection and non IV-D inquiries –ECSS oversight

16. Technology Services – Becky Stilling Department application support Department application support LCSA IT tools LCSA IT tools CCSAS system operation CCSAS system operation CCSAS interfaces CCSAS interfaces IT infrastructure IT infrastructure IT oversight and financial management IT oversight and financial management

17. CCSAS Project – Gail Overhouse Technical development Technical development Change Request Management Change Request Management Procurement Mangement Procurement Mangement Project administration/network Project administration/network

18. California Strategic Plan for Child Support Services 2010-2014 California Strategic Plan for Child Support Services 2010-2014

19. Mission: Enhance the well-being of children and the self-sufficiency of families by delivering professional child support establishment and enforcement services Vision: Children can rely on their parents for the financial and medical support they need to be healthy and successful

20. Goal 1: All Children have parentage established Objective Objective Ensure Statewide Paternity Establishment Percentage is 100% Goal 2: All Children in the California Child Support Program have Support Orders Objective Objective Increase the percentage of cases with a support order from 80.2% to 84% Increase the percentage of cases with a support order from 80.2% to 84%

21. Goal 3: All Children in the California Child Support Program have Medical Coverage Objective Objective The percentage of children in the California Child Support Program with support orders in which medical support is ordered and provided will increase from 49% to 60% The percentage of children in the California Child Support Program with support orders in which medical support is ordered and provided will increase from 49% to 60%

22. Goal 4: All Children in the California Child Support Program receive financial support from parents as ordered Objectives Objectives 1. Increase the percentage of current support collected from 52.8% to 62.8% 2. Increase the total dollar amount collected and distributed by 20% 3. Increase the percentage of cases with arrears collections from 59% to 69%

23. Goal 5: The California Child Support Program will operate efficiently and effectively Objectives Objectives 1. Total dollars collected per dollar of expenditures will increase from $1.96 to $3.17 2. Increase uniformity of statewide practices and procedures 3. Increase the availability and use of electronic processes 4. Expand alternative approaches to providing California Child Support Program services 5. Obtain best value goods and services

24. Goal 6: The Child Support Services Program will provide excellent Customer Service Objectives Objectives 1. Maximize customer access to program information and services 2. Ensure timely and responsive services to internal and external customers 3. Establish and implement uniform standards of excellence 4. Attract, develop and retain the highest quality child support professionals

25. California Child Support Central California Child Support Central

26. The California Child Support Central Website (CA CS Central) is intended to provide a single access point to all CCSAS-related information and resources; allowing Child Support Professionals to quickly retrieve the information they need to get their job done. HTTPS://CENTRAL.DCSS.CA.GOV

27. CA CS Central Website Structure Search- Provides the ability to search by keywords. Search- Provides the ability to search by keywords. Link Bar – Contains shortcut links for common libraries and features. Link Bar – Contains shortcut links for common libraries and features. Announcements – Displays new announcements that are related to the site. Announcements – Displays new announcements that are related to the site. Quick Links- Supplies links to other project sites, resource information, and/or documents. Quick Links- Supplies links to other project sites, resource information, and/or documents.

28. Director’s Digest Link: This webpage provides a two-way forum to centralize and communicate items of interest to DCSS Executives and LCSA Directors. This webpage provides a two-way forum to centralize and communicate items of interest to DCSS Executives and LCSA Directors. Example topics include Directors’ Announcements (e.g. DCSS’ past accomplishments, status of significant projects, future events, etc.), Alternative Processes, CMCC Dashboard and Quick Links. Example topics include Directors’ Announcements (e.g. DCSS’ past accomplishments, status of significant projects, future events, etc.), Alternative Processes, CMCC Dashboard and Quick Links.

29. Additional links: CCSAS Operations- CCSAS Operations page provides information regarding CCSAS Production Technical and Business Problem support. CCSAS Operations- CCSAS Operations page provides information regarding CCSAS Production Technical and Business Problem support. CCSAS Help- The CCSAS Help Page contains a library of documents categorized by Universal Business Process (UBP). Each UBP category is broken down into more detail. CCSAS Help- The CCSAS Help Page contains a library of documents categorized by Universal Business Process (UBP). Each UBP category is broken down into more detail.

30. CMCC- The CMCC page stores RFCs, CRs, IAPs, and related CMCC Governance reference documentation. In addition, each CMCC Workgroup has a site which stores working documents, discussions and announcements. CMCC- The CMCC page stores RFCs, CRs, IAPs, and related CMCC Governance reference documentation. In addition, each CMCC Workgroup has a site which stores working documents, discussions and announcements. PPR- The PPR contains all historical policy directives released by the Department of Child Support Services. PPR- The PPR contains all historical policy directives released by the Department of Child Support Services.

31. Training- The Statewide Training page provides Child Support Professionals with easy access to the QRG’s, WBT’s and other Child Support Program training materials and information. Training- The Statewide Training page provides Child Support Professionals with easy access to the QRG’s, WBT’s and other Child Support Program training materials and information. Statewide Standards- The Statewide Standards page provides a central location for DCSS & LCSA staff to collaborate regarding customer service and statewide uniformity. Statewide Standards- The Statewide Standards page provides a central location for DCSS & LCSA staff to collaborate regarding customer service and statewide uniformity.

32. Iportal: With the exception of the task routing reports, all information available on this site is for historical purposes only and is not updated. Iportal: With the exception of the task routing reports, all information available on this site is for historical purposes only and is not updated. Search: The Search page allows you to look for information using key word search or Advanced Search. Search: The Search page allows you to look for information using key word search or Advanced Search.

33. Alerts Stay in touch with changes on the California Child Support (CA CS) Central Website by subscribing to alerts, an e-mail notification service. When documents, lists or events are changed, modified, deleted or added, a message will be sent to you informing you that changes have been made. Stay in touch with changes on the California Child Support (CA CS) Central Website by subscribing to alerts, an e-mail notification service. When documents, lists or events are changed, modified, deleted or added, a message will be sent to you informing you that changes have been made.

34. Contact If you should encounter problems accessing or performing activities within the site, support is available to you through the LCSA Helpdesk by phone at (916) 464-5380 or via email at lcsa.helpdesk@dcss.ca.gov. If you should encounter problems accessing or performing activities within the site, support is available to you through the LCSA Helpdesk by phone at (916) 464-5380 or via email at lcsa.helpdesk@dcss.ca.gov. lcsa.helpdesk@dcss.ca.gov