THE NATIONAL PATIENT EXPERIENCE SURVEY REQUEST FROM LEAD CANCER NURSES TO PUT THE NATIONAL CANCER PATIENT EXPERIENCE SURVEY RESULTS AND ACTIONS ON THE SSG MEETING AGENDAS AS A PERMANENT RECURRING ITEM. TO PROMOTE PATHWAY SERVICE IMPROVEMENTS IN THE WAY THAT YOU WOULD LIKE TO SEE THINGS MAINTAINED OR CHANGED.

KEY POINTS FOR DISCUSSION Trust level best practice to be shared Trust / network level priorities identified for pathway improvements Actions required to address identified priorities Progression of the action plan

SHARING BEST PRACTICE How do Trusts address the following: Patient offered written assessment and care plan Choice of different types of treatment

NEW INITIATIVES FROM GLOUCESTERSHIRE Additional ward rounds during visiting time to meet inpatients friends and family Discharge interviews by the CNS on the day of discharge Handover to local keyworker and follow up phone call two days after discharge

INITIATIVES FROM BATH Working with GP’s to promote recovery package end of treatment summary Support group extended to morning and evenings ( and representation at Well Being day) “Open evening “ to show case gynaecology department to general public. Website update underway (outward facing)