Overview of Communicator Styles n Profiles of Interpersonal Styles of Communication n Assumptions of Communicator Style n Recognizing Communicator Style n Using Communicator Styles in Interpersonal Communication

n People are “Creatures of Habit” n We Form Impressions of Others’ Behaviors n Impressions are Influenced by our “Comfort Zones” Assumptions of Communicator Style

From Events to Impressions Events

From Events to Impressions Events Feelings

From Events to Impressions Events Feelings Beliefs

n People are “Creatures of Habit” n We Form Impressions of Others’ Behaviors n Impressions are Influenced by our “Comfort Zones” n Communication Behaviors Occur While Talking and Listening Assumptions of Communicator Style

Behavior While Talking DIRECT

Behavior While Talking DIRECT INDIRECT

Behavior While Listening ANIMATED UNANIMATED UNANIMATED

Communication Behaviors DIRECT INDIRECT ANIMATED UNANIMATED UNANIMATED

ANIMATED Communication Styles DIRECT INDIRECT DIRECTOR

ANIMATED UNANIMATED UNANIMATED Communication Styles DIRECT INDIRECT DIRECTOR RELATOR

ANIMATED UNANIMATED UNANIMATED Communication Styles DIRECT INDIRECT DIRECTOR EXPRESSIVE RELATOR

ANIMATED UNANIMATED UNANIMATED Communication Styles DIRECT INDIRECT DIRECTOR EXPRESSIVE RELATOR ANALYTICAL

ANIMATED UNANIMATED UNANIMATED Communication Styles DIRECT INDIRECT DIRECTOR EXPRESSIVE RELATOR ANALYTICAL 9+8+

Overview of Communicator Styles n Profiles of Interpersonal Styles of Communication n Assumptions of Communicator Style n Recognizing Communicator Style n Using Communicator Styles in Interpersonal Communication

Overview of Communicator Styles n Profiles of Interpersonal Styles of Communication n Assumptions of Communicator Style n Recognizing Communicator Style n Using Communicator Styles in Interpersonal Communication

n Identifying Our Styles n Appreciating Other Approaches n Adapting to Others Using Communicator Styles in Interpersonal Communication

Exercises in Appreciating Other Approaches

The Three Rules of Style Recognition n There is no “best” style

Adapting to Others n n Planning the Adaptation (not mimicking but speaking the same language) n n Conflict Styles

Flexing to Speak the Other Person’s Language n Identify Styles n Determine Behaviors to Add n Determine Behaviors to Delete n Select time and Place n Control Tension

Conflict Style Strategies FLIGHT FIGHT Avoid Avoid Autocratic AutocraticAcquiesce Attack Attack