1. Managing Conflict Presenters: Fangqin Li, Hind, and Todd Smith 03/10/08

2. As a manage, what rules you need to know?  No blames  Disagreement is not always a bad thing  Don’t take anything personally  Solve problems as soon as possible  Don’t wait  Be observant and aware of the problems on the team

3. Ways to be a good manager with those people who have problems with you  Face to face meeting  The phone  Email  Active listening  Open communication

4. Learn to recognize conflict  Avoidance  Negative body language  Strong public statement  Personality changes  Constant disagreement  Increasing demonstrations of disrespect  Insensitivity to others

5. Approaches to resolve it  Collaboration technique  Informal, constructive dialogue and problem-solving techniques

6. Diffuse situations before they become conflicts  Self-directed initiative  Open door policy

7. Leadership and Communication Style  Analytical  Driver  Amiable  Expressive

8. Style Strengths (positive aspects)  Analytical  Driver  Amiable  Expressive

9. Style Challenges (Weakness)  Analytical  Driver  Amiable  Expressive