Lessons from Australia Blending Expertise from Down Under

The Australian Market Job Services Australia (JSA) Disability Employment Services (DES) Australia Providers Specialised Contracts Australia the Future

BESTCDG – How we have worked together and learned from each other The Beginning Why Australia? Findings so far

What we are doing in Australia Innovation Contract PATHS (Providing Assistance Through Holistic Services) Innovation Contract Catering For All Abilities E-learning Solutions

How this is influencing and supporting the UK Developments  Blending Models  Sharing Best Practice  Sharing Staff Expertise  Developing Unique Delivery Models

Understanding Australia The Economic Climate 4.9% unemployment rate Global Financial Crisis Australian Industries The Population 22.6 million

Understanding Australia The Geography of Australia Europe Australia

Lessons from Australia Christine Brown, Operations Director

 WISE Ability is a UK based charity currently delivering Flexible New Deal as a sub-contractor to Remploy, Work Programme to Serco and Work Choice to Shaw Trust in South Yorkshire.  WISE Ability was founded by WISE Employment, one of Australia’s leading not-for-profit employment services in  Jointly own a special purpose vehicle in partnership with CDG which delivers a Work Choice Prime Contract in Hampshire and the Isle of Wight.

 WISE Employment is a not-for- profit organisation which has been guiding and inspiring people of all abilities in their search for work since  WISE Employment provides specialist employment services with 25 branches across the states of Victoria, New South Wales, Tasmania and the Northern Territory.  It is one of the leading specialist employment services in Australia, providing assistance to over 20,000 customers a year under the Australian Disability Employment Services and Job Services Australia.

 WISE Employment also operates three social enterprises that provide employment for highly disadvantaged people in Australia.  They contribute to the community by using its surplus to invest in initiatives that support the most marginalised members of the community.  Supported the development of WISE Ability in order to meet the challenge of internationalisation within the welfare to work industry recognise differences in between the UK and Australia but maintaining mutual values and vision.

 One primary programme model but with effective streaming of customers  Delivery approach to specialist disability programmes  Assessment of customers well developed and effectively used  Highly organised and effective use of customer data to drive performance and quality ◦ Centrally managed and validated ◦ Comprehensive modelling based on cohort data

 Outcome based payment contract models and complex financial modelling  Prime contract model and supply chain relationships  Specific compliance features e.g. Information security