1. Delivering the Work Programme in East London
Hamish Robertson – Head of Strategic Relationship Management
Nesh Naicker – Business Partnerships Manager
Rebecca Green – National Volunteering Manager
23rd May 2011

2. Introduction to CDG
2011 Named as prime contractor for the Work Programme in East London as a prime contractor. Also successful with alliance partner in two areas: West London and BBOH, and Hampshire and the Isle of Wight
2009 Agreed Flexible New Deal subcontracts with MAXIMUS (Surrey and Sussex) and Working Links (Northamptonshire)
1998 Won original New Deal contracts in London and the East Midlands
1982 Founded as vocational training provider, Wandsworth Training Agency
1989 Diversified business to deliver employment focused contracts
2006 Won four New Deal prime contracts in North London, South London, Hampshire and the Isle of Wight, and Surrey and Sussex
2010 Awarded Work Choice prime contract in Hampshire and the Isle of Wight as part of special purpose vehicle CDG-WISE Ability
CDG is now one of the leading welfare to work charities in the UK, with over 360 staff and working with over 33,000 customers each year.

3. CDG and the Work Programme
Careers Development Group (CDG) is the only charity Work Programme prime contractor in London
Only two charities are primes in the UK
Alliance with MAXIMUS to deliver in West London and the South East (BBOH)

4. Supply chain selection
Open and transparent process
Delivery partners and menu partners
3 stages:
Standard Expression of Interest
Contract Specific Application Form
Partnership negotiations
Approved Provider Framework
CDG is committed to the Merlin Standard in its Work Programme delivery

5. In London East: CDG will be delivering within the supply chain
15 end to end delivery partners
nine charities
four private companies
two public sector
50% of menu partners are charities
CDG leading by example in the third sector
Supply chain contingency

6. How we developed our delivery model
Focused not just on how we can move and sustain customers in work, but also on how Work Programme can make a lasting impact on local communities.
Used research from DWP, LDA, national statistics, as well as input from delivery staff and CDG best practice
Identified lack of support for more vulnerable customers, lack of ‘stepping stone’ work opportunities and disjuncture between customer skills and labour market expectations as key challenges for the Work Programme

7. Customer Journey

8. Developing a Work Programme Legacy
As a charity we are committed to reinvesting our surplus into the communities to where we work
For Work Programme we will be investing our surplus in our Expert Volunteer Initiative to provide additional support to move the most vulnerable into work
We will also invest in our Stepping Stone Employment scheme to fuel regeneration, economic growth and to create employment opportunities for Work Programme customers
Also supporting skills development through e-kwip.me

9. Stepping Stone Employment
Fuel economic growth and regeneration across London East
Provide a source of work trials and employment for more vulnerable Work Programme customers
Onsite placement / work soft skills training from an Employment Coach
Create new social enterprises, and invest in and join the Work Programme to existing enterprises

10. Expert Volunteer Initiative
Fresh look at the system
Launched as part of our charitable and public benefit in 2010
Targets those hardest to help who remain out of work whatever the economic cycle or government programme
Aims to tap into the skills and expertise of people who have the desire and capacity to help support the long term unemployed
Not just for CDG: national scheme that aims to sign up 50,000 volunteers, driven by a cross sector working group

11. CDG Volunteers and the Work Programme
Dedicated team to manage volunteers
Skilled volunteers to provide additional support for customers of the Work Programme
Support customers at different stages of customer journey
Sharing skills and experience from their own careers
In-work support through mentoring
Using our charitable status to raise additional funds to support the volunteer programme

12. e-kwip.me A suite of innovative e-learning modules
Links to free external training sites and job search sites
Bespoke pre-employment courses for specific employers and job roles
Continually developing new courses to address ongoing local needs
Ongoing access to e-kwip.me courses when customers are in work

13. Work Programme Delivery Challenges
Challenge Possible Solutions
London customers lack the relevant skills to compete for jobs
Skills development
e-kwip.me
Menu Partners
Links to other funding
Lack of available job opportunities
Stepping Stone Employment opportunity
Employer Engagement
Partnerships with key employers
Support for people furthest away from the labour market
CDG Volunteers
Specialist Menu Partner support

14. CDG’s Work Programme Aspirations
High performance – help as many people into work from Brixton to Bromley, Stratford to Sutton and Dagenham to Deptford
Ensure we remain true to charitable purpose and ethos
Show the strength of the third sector in helping people into work
Partnership and collaboration to develop innovative solutions

15. Future Supply Chain Opportunities
CDG will utilise its Approved Partner Framework of providers
Further opportunities to partner on our website
ESF opportunities out soon…

16. Any Questions?
Contact us at