Life cycle services for automation products Arlene Smith, AP Service Marketing Communications, 1st December 2009 Life cycle services for automation products © ABB Group April 24, 2017 | Slide 1

Automation products key facts 33,169 employees worldwide in ten business units More than 100 manufacturing sites in 35 countries Sales activities in more than 100 countries Sales: $10.3 billion in 2008 More than 170,000 products (catalog numbers) More than one million products delivered per day Over $70 billion installed base worldwide © ABB Group April 24, 2017 | Slide 2

Automation products service Automation Products has more than 3000 employees dedicated to service This organization is strengthened by more than 400 companies that are authorized to service ABB products ABB’s service offering is based on a life cycle management model that maximizes the uptime of equipment and optimizes the investment in automation products © ABB Group April 24, 2017 | Slide 3

Life cycle management model Benefits of product life cycle management Ensures spare part and competence availability throughout the life cycle Enables efficient product support and maintenance for improved reliability Adds functionality to the initial product by following the upgrade path © ABB Group April 24, 2017 | Slide 4

Life cycle management model Benefits of product life cycle management Provides a smooth transition to new technology the end of a product’s life cycle Helps the end user decide when an upgrade, retrofit or replacement is required © ABB Group April 24, 2017 | Slide 5

Life cycle services The services on offer span the entire asset lifetime ABB provides training, technical support and customized contracts Supported by an extensive global sales and service network © ABB Group April 24, 2017 | Slide 6

Life cycle services Life cycle audit Highlights condition of equipment Provides maintenance paths to upgrade reliability of equipment Identifies obsolescence issues Offers migration paths and upgrades to extend the equipment’s operating life Identifies solutions leading to improved energy efficiency © ABB Group April 24, 2017 | Slide 7

Life cycle services Spare parts ABB stocks products and spare parts locally to provide high availability Expert support in parts identification Spare parts can be ordered online Rapid spare parts response through call off, 24/7 or strategic maintenance agreements © ABB Group April 24, 2017 | Slide 8

Life cycle services Installation support Accurate advice and support are provided before and during the installation Commissioning Ensures products are correctly commissioned and achieve the operating parameters for which they are designed © ABB Group April 24, 2017 | Slide 9

Life cycle services Start-up Specific product parameters are adjusted to meet the precise demands of the application © ABB Group April 24, 2017 | Slide 10

Life cycle services Technical support 24/365 product and application support Via telephone and e-mail Remote support Diagnostics and monitoring Provided on a contractual basis Use a secure connection to equipment © ABB Group April 24, 2017 | Slide 11

Life cycle services Preventive maintenance Regular inspections and component replacements according to product specific maintenance schedule Pro active development of planned preventive maintenance programmes against key objectives © ABB Group April 24, 2017 | Slide 12

Life cycle services Preventive maintenance Can be carried out on site by certified engineers or in authorised service workshops Preventive maintenance kits can be used on site. These contain all the spare parts required to perform a specific maintenance task © ABB Group April 24, 2017 | Slide 13

Life cycle services Reconditioning Full inspection, thorough cleaning and individual component analysis and replacement Reconditioned equipment undergoes complete testing and comes with a 12 month warranty © ABB Group April 24, 2017 | Slide 14

Life cycle services Repairs On-site repair Workshop repair in ABB authorised service workshops Spare parts supply service © ABB Group April 24, 2017 | Slide 15

Life cycle services Training Class room based Web based e-learning On site based More information can be found at www.abb.com/abbuniversity © ABB Group April 24, 2017 | Slide 16

Life cycle services Service contracts Depending on the needs of the customer, ABB can offer individual services streamlined under one contract © ABB Group April 24, 2017 | Slide 17

Life cycle services Upgrades Improves performance and extends the lifetime and functionality of the product Includes hardware and software updates © ABB Group April 24, 2017 | Slide 18

Life cycle services Retrofit Upgrading existing systems and equipment with the most modern components will optimise technical and operational performance Helps overcome issues associated with obsolescence, performance and regulatory standards © ABB Group April 24, 2017 | Slide 19

Life cycle services Replacement According to the product lifecycle model it is recommended that a product be replaced or modernised at the end of its Classic phase ABB helps to select an optimal replacement with the correct features for the application © ABB Group April 24, 2017 | Slide 20

Life cycle services Recycling Depending on the country, ABB aims to remove and dispose of products in line with the environmental regulations of that country © ABB Group April 24, 2017 | Slide 21

Service highlight #1 Preventive maintenance Reduced maintenance costs Easy to plan long term maintenance budget Increased maintenance performance efficiency Easy to order, pre-defined ervice parts are provided according to maintenance schedule © ABB Group April 24, 2017 | Slide 22

Service highlight #2 Asset monitoring and remote diagnostic services Reduces maintenance effort and cost, increases plant productivity Enables condition based maintenance Specific operation points can be monitored Rapid access to product expertise Faster service response © ABB Group April 24, 2017 | Slide 23

Service highlight #3 Upgrade and retrofit solutions Extends product or system lifetime No production losses, retrofit is planned to match plant’s shutdown schedule Reduces capital expenses Provides modern technology with enhanced performance and functionality Better availability of spares and technical support © ABB Group April 24, 2017 | Slide 24

Life cycle services For further information see www.abb.com/service © ABB Group April 24, 2017 | Slide 25

© ABB Group April 24, 2017 | Slide 26