Company LOGO SMART Board Troubleshooting Power and Connections

Goals 1. To understand the indicator lights 2. To obtain easy fixes 3. To know when to contact coordinator

Where is the indicator light located?

Do you know your colors?  There are three colors to be familiar with when determining problems with your SMART Board:  Green  Amber or Yellow  Red

Green Indicator Light  The green light is what you always want to see.  The green light means that the SMART Board is connected to your laptop properly and has no problems.

Red Indicator Light  A red light means that the SMART Board is receiving power, but isn’t “talking” to the computer. The pen tray lights will not show and the board will not respond to touch.

Red Indicator Light  To rectify this problem, disconnect and then reconnect the USB cable at both ends to reset the interactive whiteboard and re-establish the connection.

Amber Indicator Light  A flashing or solid amber Ready light indicates that you need to reset the controller.  Please contact your technology coordinator!!!

Pen Tray Indicator Lights  This is a snapshot of your pen tray.  This is the location of the indicator light for each pen.  Upon selecting a pen from the tray, the light will come on to show that the tray is empty.

Pen Tray Indicator Lights  If there is a green indicator light for your SMART Board and the pen tray does not light up when a pen is selected: Check that the tools are placed properly in the pen tray. Obstructed or dirty sensors in the pen tray can prevent the detection of pen or eraser removal. Remove any obstructions, and then clean the infrared sensors with a cotton swab and glass cleaner. If a sensor or the pen tray has failed, contact your technology coordinator.

Let’s Quiz…..  What light do you always want to see when working with your SMART Board which means that everything is working correctly?  Red Red  Green Green  Amber Amber

 If you have an amber indicator light, what should you do?  Fix it Fix it  Contact the Elmore County Technology Office Contact the Elmore County Technology Office  Contact your technology coordinator Contact your technology coordinator

 What is a simple fix for the red light?  Disconnect and reconnect the USB cable on both ends Disconnect and reconnect the USB cable on both ends  Hit the side of the SMART Board Hit the side of the SMART Board  Reinstall all software Reinstall all software

 What is a given reason for pen tray failure?  The pen tray is not plugged up to laptop The pen tray is not plugged up to laptop  Dust and debris in sensors Dust and debris in sensors  The pen’s ink should be replaced The pen’s ink should be replaced

Completion  You have completed this modules on SMART Board Power and Troubleshooting.  Please move forward to module 2.