Jan Montroy RN, BSN —”Cherishing the Privilege to Help With Life’s Greatest Gift”

To me, being the best hospital in the state requires a team of the best employees, all doing their best. As a registered nurse, I have chosen a career that has to do with caring for people. Integrity, mutual respect, and honesty describe my job performance. Being responsible and accountable for my job performance means taking responsibility for my own actions and not blaming others. Giving service to others requires providing extraordinary care, staying current with best nursing practices, and continuing my education. This is my creed.

Being the best hospital in the state requires excellent customer service. I am committed to providing excellent customer service. Excellent customer service exemplifies patient centered care. Excellent nursing skills, positive attitude and a genuine caring manner are a given requirement. Communication skills means listening to the needs of patients and their families. Listening to the concerns of patients and families means exactly that – listening, listening, and listening, then responding to their concerns. This is excellent customer service. The goal of excellent customer service is my highest priority.

Being the best hospital in the state requires excellent customer service. One such opportunity presented itself when a 32 week pregnant patient was having severe back pain not related to labor. The patient and her husband were frightened and unsure of what was happening. I communicated to the patient and her husband with the help of the nurse practitioner and physician the lab results and plan of care. My shift was ending, a CT scan was ordered and there was no one to accompany them for the scan. I stayed with them for 3 hours beyond my shift to give support, answer questions and wait with her husband in radiology. They were most appreciative and surprised that I would do that. They even wrote a letter to the DON of my hospital, recognizing and thanking me for this.

Another example of excellent customer service: Jamie was a patient in labor who had gone through a difficult pregnancy. After reading and researching she had become in her own words “beyond terrified of labor.” Her husband was equally distressed. I was able to involve her husband in the birthing process in a way that made him comfortable. Through monitoring and listening to Jamie’s concerns I was able to inform and comfort her through the entire labor and delivery experience. The result was a healthy baby and comforted, appreciative parents.

Being a charge nurse requires excellent people skills. I am skilled in recognizing team strengths and weaknesses, as well as leadership techniques to encourage and motivate improvement, as well as empowerment. I am experienced in leading high performing teams. For example, working under the Director of Women and Children’s Services I hired and supervised a staff of ten nurses for a new Labor and Delivery Unit. I assisted in procurement of equipment and supplies, and supervised the set-up and operation. I was responsible for customer relations with area physicians who referred many patients to the new unit. As a result, the new Labor and Delivery Unit opened both efficiently and effectively and grew consistently each month to 250 deliveries per month.

I am an AWHONN fetal monitor instructor. I participate and teach in AWHONN fetal monitor workshops and have done so, annually, for the past 5 years. I help teach the two day Intermediate Fetal Monitoring Course. The two day workshop includes techniques to interpret fetal monitor strips, maternal and fetal physiology, case studies, fetal blood gas interpretation, and so forth. I oversaw the transition of Labor and Delivery staff nurses to scrub and circulate for cesarean sections. As part of this responsibility, I compiled a C-Section manual outlining scrubbing and circulating techniques that is still being used in that hospital today.

I collaborate and work well with other team members. I always make myself available to help and assist other team members. I am always willing to accept help from others. I can accept constructive criticism from both my supervisors and those I work with. I work hard to develop relationship of trust and mutual respect with peers and patients alike.

I am skilled in responding to critical situations. For example, while on duty, a patient required an emergency C-Section. I was able to respond appropriately by interpreting the fetal monitor and patient condition. Contacting the physician and anesthesiology, the patient was in OR within a matter of minutes. The C-Section was performed, and the mother and baby did well. I can bring these skills and experience to Riverton Hospital Labor and Delivery.

Jan Montroy RN, BSN Thanks for listening! —”Cherishing the Privilege to Help With Life’s Greatest Gift” See My ePortfolio at :