BT Wholesale Ethernet Roadmap Release Update 9 th November 2012

Agenda topics TopicSpeaker Release AE updateShaun Harrison Batphone capability for proactive order management process Iain Harrison Release AF updateShaun Harrison Release AF eCoPlus portal improvements for order placement Iain Harrison Bespoke Access GEA - Ordering guide & roll out update Verbal update – Shaun Harrison Online improvements – introducing Business ZoneNigel Hannant

Confidentiality & legal statement The information contained in this Presentation slide-pack is confidential information for discussion purposes only and should not be disclosed without British Telecommunications plc (BT's) permission. Please treat it accordingly and do not forward, republish or permit unauthorised access. Please note that BT has taken reasonable care to check that the information contained in this Presentation slide-pack is accurate at the time of issue, however, it is subject to change. In relation to any products/services referred to in this document which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available. References to any such service and time scales contained within this document are indicative and estimates for information purposes only and these and other information do not constitute any contractual or other obligation. Applicable BT standard terms and conditions apply. © British Telecommunications plc, 2012 British Telecommunications plc Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no:

Roadmap release update Release AE Shaun Harrison LEGAL NOTICEThe information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.

5 AreaDetailsProduct Position & BenefitsLaunch Date L2C Cycle Time improvements: Front end portal improvements / Enhancements to eCoPlus Portal Making portal navigation easier & simpler to use for order placement. Oct 2012 Launched L2C Cycle time improvements: Batphone Allows easy contact if further contact details / other queries are required / need to be resolved “on the day” to help avoid delays Iain Harrison will provide fuller info shortly Oct 2012 Launched T2R Portal changes & PEWs To provide a warning message of possible charges being levied if/when a they have run a diagnostic test which has given a pass or if the defect is found to be within their domain and they proceed to raise this as a fault into BT. Simpler PEW notifications providing a single notification of all their impacted services rather than currently receiving multiple notifications. Oct 2012 Launched L2C VPLS - ELAN Co-ordinated Handover KCI Improvements Improved content and presentation of information within KCI messages for ELAN co-ordinated handover: Improved accuracy in terms of date for co-ordinated deliveries Simpler information when there are multiple staged deliveries being offered Q4 Operational testing to be completed before-hand L2C MSIL Service Handover KCI An amendment to the existing MSIL service handover KCI where we are providing service configuration details, (in an attachment), to the customer as we do for EAD Fibre and copper services. Oct 2012 Launched Release AE roadmap update

6 Batphone capability for proactive order management process Iain Harrison LEGAL NOTICEThe information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.

7 Batphone capability for proactive order management process This process is aimed at resolving ‘on the day’ site access issues during planning/engineering visits whilst the OR engineer is still at customer site. It is to avoid delays and deemed consent being applied We need to capture a Helpdesk number from you to be used when the primary and secondary contacts are unreachable on the day of the installation. This number will typically be a Helpdesk which is manned during office hours and will have the ability to identify who has the authority to resolve any urgent customer site access issues. Next Steps: If you have not yet done so, please provide your Helpdesk number to for use as part of our Batphone databank as soon as possible. This process is being deployed from November 2012 for EST orders only. LEGAL NOTICEThe information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.

8 Roadmap release update Release AF Shaun Harrison LEGAL NOTICEThe information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.

9 AreaDetailsProduct Position & BenefitsLaunch Date L2C Cease journey improvements – Stopping bills at leadtime CRD Bills to stop at leadtime CRD. * CRD for ceases have a minimum notice period based on the contractual notice * Jan 2013 C2M Bespoke Access Service All aspects of a Bespoke Access Solution, including: - amend an inflight order - ability to quote - provide Etherway orders over a Bespoke Access Solution - repair - cancel order - cease order Q1 T2R T2R improvements – mandatory usage of stand alone line test; EAD Alarms Consumption; Reduction of unnecessary fault reporting and raising of faults, through an introduction of mandatory self-diagnostic test on the Portal before being able to raise a fault. Changes to the amend fault journey to enable visibility if any amendments customer makes to fault details after they have been submitted (currently only visible internally). Jan 2013 L2C Order journey improvement – Exchange Capacity Check In case there is a shortfall on the first exchange an option will be provided via an alternate exchange. One-off and rental price for both the exchanges will be available. Jan 2013 L2C Further Cycle Time improvements: Front end portal improvements / Enhancements to eCoPlus Portal Further portal improvements for order placement: Simplifying & shortening the order entry journey time Iain Harrison to detail further Jan 2013 Release AF roadmap update

10 Dec 2011Jan- March 2012 April– June 2012 July – Sept 2012 Oct – Dec 2012 Jan- March 2013 April – June 2013 Dec. 10GB EEC Launched BT Wholesale Ethernet Product Roadmap Dec. Etherway upgrade 10Mb – 100Mb launched Dec. 35Mb EFM Launched Dec. Auto negotiate off launched Feb. Low cost 1Gb SLT reduction from 93 to 33 days March Default & Multi-CoS Etherflow connected Mar ELAN Coordinated handover April Etherway 1G modify to low cost (5y) April 2012 – March 2013 Superfast GEA roll-out June 2012 Etherway shared access July /Aug 2012 EEC Resilient May 2012 Superfast GEA. London & Manchester Jan. Etherway External Shift Feb. Performance SLA Apr. Bespoke Access - Telehouse Feb address matching upgrade launched. Feb Automated abortive visit charges Aug: Secondary site contact information April 2012 Front end portal enhancement June 2012 Front end portal enhancement June Automated Port/VLAN modify June/July 2012 Shared Access Reporting Aug. Error codes/guidance Aug. GEA FTTP Launch: 80/20, 330/20, 330/30 Oct: Openreach Batphone Oct: eCo+ portal improvements May: Managed Install Phase 2 (EFM) Jan: eCo+ usability improvements May: Managed Install Phase 1 (EAD) May. Bespoke Access – I.O.M, Hull Apr. Bespoke Access – Associated orders (EAD+Radio etc) Feb. eCo B2B Gateway Phase 1 Oct: MSO/PEW Improvements Apr. Pricing Tool & eCo linkage Oct: Systems Error and diagnostic enhancement Jan: Cease process improvements

11 Wholesale Ethernet Customer Engagement Provisioning Journey Improvements Iain Harrison LEGAL NOTICEThe information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.

12 ECO+ portal Usability: Key Benefits Make it simpler and easier to use Shorten the order entry journey time Enable more orders to be placed via ECO+ Improve order accuracy to reduce delivery delays Reduce the number of abandoned/cancelled orders Reduce the delay that occurs waiting for an order to be issued by BT which can be up to 24 hours LEGAL NOTICEThe information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.

13 Pain PointsWhat we are doing Double entry of installation addressProvide a tick box if the NTE address is the same as the installation address. Unclear about what information is required Additional hover text to provide help on filling out complex data fields Simplify button labels to make them more meaningful Delayed OrdersView summary order before submit Unable to track KCIs that should have been received Milestone tracking table for KCIs sent and dated Scroll down to see more info on each page Reduce spacing and simplify alignment of data fields on pages to fit more detail and lessen the need to scroll down the page Address ConfirmationFull address will be returned Order Entry Pain Points & Release AF improvements LEGAL NOTICEThe information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.

14 Verbal update: Bespoke Access GEA - Ordering guide & roll out update – see product page link: Shaun Harrison LEGAL NOTICEThe information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.

15 Release Roadmap Q&A

16 Introducing Business Zone BT Wholesale.Com transformation Nigel Hannant

17 So we’ve created Business Zone You told us we’re difficult to do business with Where are we now? You have a fragmented online user experience You don’t have a single view of your business You spend too much time learning how to find and use our systems Consolidated quick view of your orders, faults and inventory Single search and less clicks for key tasks Personalised experience based on role Customer Hot House in June 2012 Designed and built an ‘Alpha’ version of Business Zone Launch in Q Introducing Business Zone Transforming BT Wholesale.Com We want to share and test this with you today!

18 What’s your view so far? Customer feedback 92% of participants felt it would improve the way they work with BTWholesale. 8% were not sure yet. 100% felt that it provided a more intuitive approach to working with BTWholesale.

19 What’s your view so far? Customer feedback “I think that’s brilliant!” “Navigation and Search appears to be much improved. They should speed up tasks for the whole team!” “I love the drop down/predictive search!”

20 How do I get involved? Testing our approach Currently running webinars to demonstrate new capabilities and experience Formal lab testing to put our design in the hands of real users We want to engage directly with more of you Ensure it meets your needs Opportunities to register for webinars Take part in hands-on testing Contact me: Validating our understanding of your requirements We want you feedback

21 Key Dates Aug 12 Feb 13 Dec 12 Oct 12 Jun 12 Apr 12 Apr 13 Jun 13 Aug 13 Oct 13 Dec 13 Customer Hot House Business Zone Trial (18/03/13) Customer Testing / Feedback (Alpha) Business Zone Full Launch (20/05/13) Business Zone Phase II Final changes and development

22 Business Zone Q&A

23 Quick poll LEGAL NOTICEThe information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.

24 Thank you for joining us on the call today LEGAL NOTICEThe information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.